ComplaintsforMia Aesthetics Clinic, LLC

Plastic Surgery

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Initial Complaint
10/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of transaction 09/27/24 in the amount of $654.00. This was for surgery, was told I could cancel anytime with refund but had to schedule to get surgery at discount price. I called Monday 10/21/2024 to cancel due to now only working partime on my job and asked for refund was told that they would have to put in a refund order and will be contacted by email . No one have contacted me.
Business response
10/25/2024
To Whom It May Concern:
*** Aesthetics (***) has just received the attached October *******, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Customer response
11/04/2024

Complaint: 22471332

I am rejecting this response because:

Sincerely,

******** *******-*********
Initial Complaint
10/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Had 2 appointments with *** est in nyc meet my surgeon Both appointments I was told he could do breast lift .remove of old breast and new breast We even added lipo to help with lift Only reason I agreed to more lipo is for the lift I have mommy saggy b**** so with implants it look like I have a upper **** and lower **** not a complete **** We never talked about what if he couldnt do lift. As in other option So he decided on the table that he wasnt doing the lift. And just put in bigger ones. Which of corse I checked with 2 other surgeons. After 2 months there just gonna sagg again and Im back to same issue He told me I was getting a refund for what wasnt done I saw told 1000 in my account. I paid 5500 for the b**** I feel i should have gotten more then half back or the whole thing. Since the ** was at wrong I would of prefer being woken up and him canceling the whole thing Im still arguing with them
Business response
10/07/2024
To Whom It May Concern
*** Aesthetics (***) has just received the attached October ******, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Initial Complaint
10/01/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid ***** for a mommy make over to *** aesthetics ******* location I had surgery on July 29th 2024 I told the surgeon I wanted to be a size D bra size he assured me the implant size he picked out would bring me to that. When i called and set up the surgery i also was asked what size i wanted and also stated to them i wanted to go up to a D implant.I am no where near a D and only 38 C. I am completely unsatisfied
Business response
10/02/2024
To Whom It May Concern:
Mia Aesthetics (“Mia”) has just received the attached October 2,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although Mia would like to respond in a substantive manner, as with all patients, Mia cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients, absent a signed HIPAA consent form, Mia is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then Mia would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Initial Complaint
09/23/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I put a deposit down for surgery deposit was taken on 9/13/24 2 days later wanted my deposit back I canceled surgery after 2 days because they the information they post about doctor is false I could find no before or after photos or information on the doctor *** was to perform surgery it's my body my life in his hands I tried to explain to coordinator *** are not medically educated .I didn't feel safe going through with this it was a matter of only 2 days and they will not refund my deposit over 1000 dollars please do your research on this company
Business response
09/24/2024
To Whom It May Concern:
*** Aesthetics (***) has just received the attached September *******, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Customer response
09/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** **********
Initial Complaint
09/21/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Booked cosmetic surgery with facility at the time when I booked the business accepted CareCredit I received an email from them months after my surgery deposit was paid in full saying they no longer accept CareCredit. Thats the only form of payment I have to pay for my surgery I explained that before even booking my appointment they agreed to accept that form of payment. Since the business no longer accepts ************ requested a full refund on the deposit I made of $763.50 The business refused to refund me. I didnt cancel surgery they voided the agreement when they decided to longer accept CareCredit. The business is scamming women out of money. Fraud Business Please assist me on recovery of my deposit. Thank you
Business response
09/23/2024

To Whom It May Concern:
*** Aesthetics (***) has just received the attached September 21, 2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Customer response
09/23/2024

Complaint: 22317725

I am rejecting this response because:
The business need to refund me no reason to fill out a hippa form. Its clear that they will not accept CareCredit anymore as a form of payment for my surgery this business is a scam fraud its so many complaints all over social media regarding this business. I would like a full refund.
Sincerely,

******** *******
Business response
09/24/2024
Good morning Ms. *******,
Please submit your signed and notarized HIPAA consent. It is our company's policy to have on prior to assisting you with your case.

Thank you
Initial Complaint
09/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On September ******* I did a phone consultation with a sales representative for Mia ********** At the time I explained I was wanting to get Liposuction. After a few questions the sales representative explained I was a good candidate. I was told in order to schedule a date and receive a $500 discount with the special promotion then I would have to pay the deposit which was $472.50 that Day 9/16/2024. The representative explained that it was only to book that day and if I wanted to cancel I could receive my money back. The next day 9/17/2024 after I spoke to someone else who I told I would like to cancel explained that she would send a message for the refund department to contact me. I also sent an email to the person I spoke to about the refund so the message could also be sent to refund specialist. After speaking to refund specialist by email she stated my down payment was non-refundable. I explained that I was told different by sales representative and she repeated it was non-refundable and sent a non refundable policy. I explained I did not receive a policy or sign a policy as such. I expressed my concerns of false advertising and defrauding that happened to me. I since then havent heard back. After reading many reviews so many people this has happen to.
Business response
09/20/2024
To Whom It May Concern:
*** Aesthetics (***) has just received the attached September *******, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Customer response
09/24/2024

Complaint: 22310988

I am rejecting this response because:
This should not require a HIPPA agreement. I am discussing a deposit. If I was reporting this to the nursing board it would require a HIPPA agreement. If I had the surgery annd was unhappy like some of these complaints then I would need a HIPPA agreement because I would report it to the Board of Nursing. After reading the complaints on BBB this company practice Deceptive advertising they will tell you anything you want to hear to get you to send a deposit. Im sure more than half of the people who send those deposits go through with surgery so the money becomes a waste. They will try to claim the deposit of $500+ deposits are used for services provided during scheduling when all you did was speak to a representative for a few minutes. DO NOT let a 10 minute phone call cost you hundreds. The sales representative practice Predatory sales tactics. They are aggressive and miss informing. They will make you feel like you are getting such a good deal and they are here for you every step of the way but as soon as you back out or something goes wrong then they are not here anymore. All this money being collected as a deposit and not being returned is unlawful when no service is being given. Avoid this business at all cost. Research all the petitions against this business and all the scam support groups on this business before choosing them. Only way to deal with them is an Attorney.

Sincerely,

Ryanchelle *******
Business response
09/24/2024
Good morning Ms. *******,
Please submit your signed and notarized ***** consent, Its our company's policy to have one on file prior to assisting you with your case.

Thank you,
Customer response
09/29/2024

Complaint: 22310988

I am rejecting this response because:

This complaints has nothing to do with my medical records. I dont have medical records with you as I did not go through with procedure and I was only scheduled for less than a day before I cancelled. But I see thats how you avoid answering a lot of complaints. This company is committing healthcare fraud and will only be so long before they are caught.

Sincerely,

Ryanchelle *******
Business response
09/30/2024
Good morning Ms. *******,
Please submit a signed and notarized HIPAA consent. It is our companies policy to have one on file prior to assisting you with your case.
Kind Regards,
Initial Complaint
09/15/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I booked surgery and paid a deposit to have surgery in December. They sent me a email stating that the doctor I booked, was no longer available so I had to book before December now or go with a new doctor. Obviously this is an inconvenience as I can't book before December as I already had approved time off and special arrangements put into place. Also I didn't want to go with another doctor as I did throughly research with the doctor I choose and this is my body which could be a life or death situation and I don't feel comfortable with just switching doctors. I asked them for a refund and they told me no as deposits are non refundable however this is a fault on there end and not mine !
Business response
09/16/2024
To Whom It May Concern:
*** Aesthetics (***) has just received the attached September *******, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Customer response
09/16/2024
Good morning, customer service of this department have reached out and came to an agreement. Can we cancel this claim and can you send a email stating so.
Initial Complaint
09/11/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I paid a deposit for surgery, at that time my payment method for the remainder of the invoice was going to be Care Credit in which I've already gotten approved credit for and *** had already confirmed that they accept that payment method. I received an email yesterday stating due to unforseen circumstances, *** could no longer accept care credit. So I responded to the email that if that is the case I would like to cancel and get a refund for my deposit. Then I got a call, confirming that I was unable to receive a refund. Yet, I am not the cause of this issue. Please issue a refund for my deposit and that is all I ask. I do not plan to open more credit accounts just because yall don't accept what I have already been approved for. Thanks.
Business response
09/11/2024
To Whom It May Concern:
*** Aesthetics (***) has just received the attached September 11, 2024, along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Customer response
09/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would also like to accept the option that you mentioned this morning to not post my complaint publicly.

Sincerely,

*********************
Initial Complaint
09/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
After my second surgery with them Im still in pain they left a knot/bump in my upper left abdomen area and their response was if you would like it fixed call the number below to schedule an appointment and pay for it and they have my ******* one higher than the other as well as other issues I just want a full refund!!! This place is a scam and only take your money asap and leave their job to someone else to do it an never answer phone calls or emails I literally have to call after call after call or email a lot!!! And still nothing but if it was me wanting to make an appointment and give them money they will answer asap and keep in touch no I do not want to return to that place after 2 whole surgeries performed I just want a full refund!!!!!!! And let other people know NOT to go there this place is a joke!!!
Business response
09/10/2024
To Whom It May Concern:
*** Aesthetics (***) has just received the attached September 9, 2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Business response
09/10/2024
To Whom It May Concern:
*** Aesthetics (***) has just received the attached September 9, 2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,
Customer response
09/10/2024

Complaint: 22263153

I am rejecting this response because: they are using the ***** as an excuse but they have my permission I ***** ******* agree to let *** aesthetic to disclose information about these past 2 surgeries that was performed horribly by them and I also want a full refund on them $10,000

Sincerely,

***** *******
Customer response
09/10/2024
Proof
Business response
09/10/2024
Good morning Ms. *******,
It is our company's policy to obtain ***** consent prior to assisting you. Please reach out to the BBB to assist you with HIPAA form.
Thank you,
Customer response
09/17/2024
Here is my hippa notarized
Customer response
09/17/2024

Complaint: 22263153

I am rejecting this response because: I have sent the ***** notarized

Sincerely,

***** *******
Business response
09/18/2024
Good morning Ms. ***************** are disappointed to hear that you are not completely satisfied with the aesthetic outcome of your recent procedure. Your request and desires as a patient are greatly considered. As stated in your signed contract, you recognize that the practice of medicine and surgery is not an exact science and understand and accept that fees are paid for performance of the Services only, and not a guaranteed result. You acknowledge that although a good outcome is expected,and a reasonable effort has been made to establish realistic expectations,there cannot be any warranty, expressed or implied, as to the results that may be obtained.
As you know,there are no guaranteed results or outcomes when it comes to surgery. That is specifically mentioned in the terms and conditions:
No Warranty.?Patient recognizes that the practice of medicine and surgery is not an exact science and understands and accepts that fees are paid for performance of the Services only, and NOT A GUARANTEED RESULT. Patient acknowledges that although a good outcome is expected, and a reasonable effort has been made to establish realistic expectations, COMPANY DOES NOT GIVE ANY WARRANTY, EXPRESSED OR IMPLIED, AS TO THE RESULTS THAT MAY BE OBTAINED.
Please understand that the outcome of the procedure is dependent upon various factors, many of which are outside of Mias control. Your request and desires as a patient are greatly considered. Our Surgeons always strive to meet the patient goals and expectations. A touch-up can only be approved for original procedures, being that you have already had a touch-up completed a second touch-up could not be performed and were recommended a new procedure.

Although we are disappointed to hear that your surgical results do not exactly align with your aesthetic expectations, Mia ****************** has rendered all appropriate medical care to you and has fully rendered all services pursuant to the contract.

Please contact us if you have any questions or concerns at ************.

Kinds Regards,
Customer response
09/20/2024

Complaint: 22263153

I am rejecting this response because: this company does NOT even take their time to actually do their job RIGHT you so call strive for reasonable effort but yet I see complete mess done , like it doesnt even look like it was done on a TIMELY MANNER or even by the *** like you use the patients that come to you as your dummys to let the other nurses there practice on us because 2 FAILS is just too much like how does that even happen thats how yall work with us and on top of that how do you explain why I STILL have a. Bump/knot INSIDE my upper left abdomen and it continues to hurt! For all I know I could be slowly dying because of yalls MALPRACTICE or so called science in your words I want a refund or something back for the damages done to me I am not anyones practice dummy this place needs to be shut down and visited by real investigators I also read on some reviews some people even died there I guess I shouldve read reviews before I even stepped foot there

Sincerely,

***** *******
Business response
09/23/2024
Good morning Ms. ******************* Surgeons always strive to meet the patient goals and expectations, but other factors come into play which the surgeon cannot control. A new procedure was recommended please contact us at ********** if you have any questions or concerns.

Although we are disappointed to hear that your surgical results do not exactly align with your aesthetic expectations, Mia ****************** has rendered all appropriate medical care to you and has fully rendered all services pursuant to the contract.

Kind Regards,
Customer response
09/23/2024

Complaint: 22263153

I am rejecting this response because: the least this place could do is treat their clients like humans and do their job to close back up or when it come to opening them up to do it as if they actually care about their job and not treat us like animals and sow us back up like we are nothing or even opening us up normal! Not this SLOPPY RIDICULOUS MESSS and whats the so called new procedure MIs recommended let me guess me waste more money on yall and possibly die there? I want a refund what do you NOT understand all this mess I went through and the numb/knot STILL INSIDE OF ME AND IN PAIN!!! and I also want this place to be be professionally inspected because there is no way it passed all protocols and again what am I supposed to do about this knot/bump INSIDE of me and in PAIN!!! and one ****** higher than the other and my b****** opened up for NO reason it was NOT no mommy makeover it was place ******* high so it can look like a breast augmentation and opened up my belly for it to NOT be done appropriately and left something inside of me thats causing PAIN EVERYDAY!!!! malpractice is going to be my next option I want a refund or something close to it back this place needs to be shut down and well inspections done thoroughly

Sincerely,

***** *******
Business response
09/24/2024
Good morning *** *******,
Thank you for taking the time to share your concerns with us. We deeply regret to hear that you are dissatisfied with your experience. At Mia ******************* patient safety and care are our top priorities, and we take your feedback very seriously.
Regarding the issues you've raised about your procedure, we want to assure you that our team is dedicated to providing the best possible care. If you are experiencing any complications, pain, or discomfort, we strongly encourage you to reach out to our medical team as soon as possible. We are more than willing to provide you with follow-up care to address any concerns and ensure your recovery is properly managed.
However, as outlined in our policies and agreements, we do not issue refunds or adjustments for completed surgical procedures. We understand that this may not be the resolution you were hoping for, but we remain committed to your health and well-being and encourage you to schedule a follow-up appointment so that we can evaluate and address any medical concerns you may have.
If you have any further questions or wish to set up an appointment, please do not hesitate to contact us at ************.
Kind Regards,
Customer response
09/24/2024
This place DEEPLY NEEDS TO BE INSPECTED THOROUGHLY AND BY PROFESSIONALS THAT DONT ACCEPT STUFF AND PEOPLE LIKE THESE PLEASE SAVE LIVES BY SENDING INSPECTORS TO THIS LOCATION
Customer response
10/04/2024

Complaint: 22263153

I am rejecting this response because: This place DEEPLY NEEDS TO BE INSPECTED THOROUGHLY AND BY PROFESSIONALS THAT DONT ACCEPT STUFF AND PEOPLE LIKE THESE PLEASE SAVE LIVES BY SENDING INSPECTORS TO THIS LOCATION

Sincerely,

***** *******
Initial Complaint
09/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had scheduled a procedure with *** aesthetics NYC on May 17th 2024 during the phone call I was not told about a non refundable policy nor was I emailed the policy or signed anything understanding the policy. They was quick to take my money, after that I had decided to change my procedure and the doctor I was contacting them 1-2 times a week maybe more, leaving voicemails, texting a lady named **** who I spoke to on the phone prior to giving my deposit. When they felt like answering or calling me back I talked to someone and letting them know the procedure I wanted to change to and doctor. When going on the app nothing was changed to my procedure. i would be told someone will be contacting me I never got a call. I would then call again, and again, and again speaking to multiple people telling them all the procedure I wanted to change and the doctor nothing was changing or being done. After a month of dealing with this I decided to cancel my procedure as I felt they was unprofessional and did not care about me or my needs, I feel like all they wanted was my money and not actually take care of me which I wasnt asking for much besides a change to the procedure. When telling them Id like to cancel they was rude and I was told the deposit is being kept due to the time and expenses they had put into my procedure. They put no time into anything for me, they put no expenses into anything for me as I havent even picked a date for my procedure yet. All they did for me was take my money, scheduled what I wanted originally and not answer phone calls. I was told a higher up would call me, I never received a call. Very unprofessional.
Business response
09/10/2024
To Whom It May Concern:
*** Aesthetics (***) has just received the attached September 9, 2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.

Please feel free to reach out to me should you have any further questions.

Thank you,

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ComplaintsforMia Aesthetics Clinic, LLC

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