ComplaintsforExpert Transporters LLC
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Complaint Details
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Initial Complaint
02/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On November 29, 2023 I contacted this company to transport a travel trailer from ****** , ***** to *****, **. Their quote was $1350.00 to which we agreed. ***************************** asked me to fil out a document and send a deposit of $200 which I used Zelle to send to him. After a couple of day I reach out and He replied that the driver was on his way and my load was being picked up on December 2, 2023. I reach out on December 3 and he never answer my calls nor text. I was finally able to reach him, he said that the driver had to get another load. He promised to get the trailer himself a couple of days later but that never happened. I had to pay $300 in storage fees due to this delay. after a couple of days on December 6 I asked him for a refund of $200 because he told me that it was going to take him another 3 days to get my load. I kept asking for just my refund and he ignore my messages and calls.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.