ComplaintsforAlpine Perfect Water Technologies
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On July 13, 2023 I contracted with Alpine to install a Hague Filter to remove Iron from my irrigation system for $3,760.77. My sprinklers run at 4am and I did not suspect any issues after installation. However, my lawn started to experience grass fungus issues and in April, 2024, I had my irrigation system tested. It was determined that the irrigation system was limiting the pressure required to run my sprinklers effectively, and water was pooling in areas where the sprinkler heads would not rise due to low pressure. When the filter is bypassed, the system runs without any pressure issues. I immediately contacted Alpine and requested they rectify the problem. They sent out a technician and confirmed the Hague Filter does not allow adequate pressure to run my system. Alpine blames me for not knowing that the system would be appropriate instead of taking accountability that they sold a very expensive product that they should have known would not work. To resolve our dispute, I offered two options, 1) refund my original purchase or 2) install a 2nd unit to see if that solves the problem. I agreed that if we pursued this option, I would not be refunded for the original unit but I would be refunded for the 2nd unit if the problem was not solved. Alpine has offered to install the 2nd unit and refund 50% of that unit if that does not solve the problem. This is not acceptable to me. I paid for a luxury product under the assumption that it was appropriate for my system.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.