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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There was a fraud charge, the business said they would refund me. They said they rerouted the package back to them. I believe at this point they got their package back, and KEPT my money.Business response
04/01/2024
Hello,
The refund has been issued on March 11th from PayPal. See the files attached.
Let me know if you have any question.
Best******
Initial Complaint
09/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
When checking out, it automated to a one-click payment process. I didnt realize it would automatically ship to my old address. I tried to stop the transaction from processing, but was too late. I emailed the company immediately to update the shipping address. No response. I received a shipping confirmation email the next day and sent a follow up email again. No response. I immediately called the company and left a voicemail. No call back. The product has been delivered to an address out of state and when I just called at 12:30pm MST, the operator stated to call back during business hours, but the hours described in the message indicated the business should be open. The operator wouldnt allow me to leave a message. I deserve a refund.Business response
09/27/2023
unfortunately our customer service representative is in ICU for over a week now
we will gladly refund the customer
no Need for a ******************** complaint when customer made a mistake in the first place
Business response
10/08/2023
Hello,
The customer placed an order with a wrong address. We did ship the order to the address the customer entered.
She then contacted us to change the shipping address once package has been shipped, and it was impossible for us to change the address, so we did issue a full refund as you can see on the document attached.
Best
******
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.