ComplaintsforBadcock Home Furnishing Center
Furniture Stores
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Complaint Details
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Initial Complaint
09/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm not liable for this debt with *****************************. I do not have a contract with the collection agency reporting this inaccurate account to my credit report. They did not provide me with the original contact as requested.Business response
10/07/2024
October 7, 2024
Wanda Sanchez
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # – 22338520- Michael McFalling
Badcock Home Furniture &more (“Badcock”) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
Mr. McFalling’s complaint was forwarded to our Credit Department for verification. We were advised that Badcock does not utilize a company called “Bull City Financial Solutions”. Unfortunately, we are unable to assist further.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
Maria Abajo
Customer Care
W.S. Badcock CorporationInitial Complaint
09/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On september 19, 2024 they charged my debit card for over ***** dollars. I called on the 23rd to see if I can return the merchandise to get my money back. no one answered the phone after I called multiple times. this is the badcock in ****************Business response
10/04/2024
October 3, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # ******** ***** *****
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
We would like to confirm that ***** ***** completed a purchase on September 19, 2024. All items were sold at liquidation prices, and as indicated on the attached sales receipt, all sales are final.
As such, Badcock is unable to process returns for these items.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Customer response
10/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
09/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello, my name is ****** ******. I purchased a gas stove from Badcock a few years ago that has given me several problems since purchase. I used my warranty on a few occasions and the most recent claim was filed in June 2024. July 2024 the warranty company finally came to assess the stove and stated that it cannot be ***aired. The warranty company asked me to go to the purchase store (which is closed down) or call customer service to get this rectified because Badcock has to ***lace the stove or provide me with the purchase price of the stove, the warranty company placed the approval in the system. Ive called Badcock on several occasions on July 30, July 31, various dates in August and most recently September 7th, 9th, 10th, and 18th in which I was waiting for a *** for over an hour on some calls and over 2 hours other days. I selected the call back option sometimes and never get a call back. I even went to 2 local Badcocks and they stated they couldnt help me I have to call corporate! Ive been without the stove for over 2 months now and I need this resolved asap. I need a ***lacement or refund.Business response
10/04/2024
October 3, 2024
Wanda Sanchez
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # – 22319685 Cedric Famble
Badcock Home Furniture &more (“Badcock”) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
We would like to extend our sincere apologies to Mr. Fambry for the delay in our response. We can confirm that the exchange approval submitted by Fortegra has been received. However, due to our recent bankruptcy filing, we are currently limited in stock availability.
We have conducted a thorough search for available ranges in Mr. Fambry’s area; unfortunately, we found none at this time. We have informed Fortegra of this situation, and they are working to identify an alternate solution for Mr. Fambry.
Mr. Fambry can expect a return phone call from Fortegra soon. Alternatively, he may reach out to them directly at 800-867-2216.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
Maria Abajo
Customer Care
W.S. Badcock CorporationBusiness response
10/04/2024
I need to submit a correction to my previous response. We indicated the wrong extended warranty company. Please see my new response posted below:
October 3, 2024
Wanda Sanchez
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # – 22319685 Cedric Famble
Badcock Home Furniture &more (“Badcock”) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
We would like to extend our sincere apologies to Mr. Famble for the delay in our response. We can confirm that the exchange approval submitted by Warrantech has been received. However, due to our recent bankruptcy filing, we are currently limited in stock availability.
We have conducted a thorough search for available ranges in Mr. Famble’s area; unfortunately, we found none at this time. We have informed Warrantech of this situation and we encourage Mr. Famble to contact Warrantech directly at 800-723-5479 so they may find an alternate solution regarding his claim.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
Maria Abajo
Customer Care
W.S. Badcock CorporationInitial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought a washer and dryer from BadCock home furniture and was encouraged to buy 3 yr warranty. I paid it off in less than 3 months and was told I would be getting refunded. Well I find out that they are going out of business and I went there on 8/2/24 and the girl gave me a paper saying I would get my refund in 7 to 10 business days and that hasnt happened. I called the main office yesterday which was 9/17/24 and a man told me that they couldnt refund my money because they were filing bankruptcy. Thats not my problem. I paid them in full and I want my $327.40 that I was told I would get. I have the invoice that the girl wrote it on. She even deducted $44.80 because she said something like she had to prorate it. I dont think that was right. I never used the warranty. I really need my money. They got what I owed them. Please help me get my money.Business response
10/02/2024
October 2, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22304542
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
Badcock can confirm that Ms. ****** purchased 2 extended warranties for a total of $399.98 (pre-tax) in November of 2023. Our records also indicate that these warranties were returned for a prorated total of $351.50 (pre-tax) in August of 2024, which was credited to Mrs. ****** line of credit.
After reviewing Ms. ****** complaint, we agree that this return should not have been prorated. Badcock has issued a credit for the difference of $48.48 plus tax for a total of $51.75. This credit is pending on Ms. ****** account, and she must visit her local store to receive her refund.
With this resolution, we consider the matter resolved.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Customer response
10/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
09/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The issue is that Badcock is going out of business and advertising that everything is on clearance 50 to 70% off with an additional 20% off .well the prices are being hiked up daily this even about 35% higher then its original purchase price. You ask about something and they give you an invoice when you come back the price of the item is higher in the invoice can no longer be honored.. I have sales receipts, invoices, and stickers of merchandise where the prices are being changed to higher prices even on the website, they are gouging prices they are taking full advantage of people. The ads are all phony and the online website are changing dramatically. When asked your told more lies now I believe theyre trying to steal an already purchased merchandise and force me to buy pieces at a higher price than the pictures I have listed. Night stand clearly states $199 she tells me the computer is saying $224 last one but its all lies other store into a 20 min distance has some but the price is $247 last one. Bed was listed for $584 without any dressers but dresser is $630 mirror is $180 chest is $449 pocket chest is $400 night stand $224 price $2600 ish will 10 minutes alway its with the bed dresser an mirror for $1349 night stand $199. But their saying all sales are final how if i was lied to an mislead ??? Giving false details and swindled. Not to mention telling the customers that items are the only ones left and thats a lie they never posted merchandise was being brought in dailyBusiness response
09/30/2024
September 30, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22301113
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
We have conducted a thorough search regarding Mr. ********* complaint but were unable to locate an account associated with the information provided.
At Badcock Home Furniture &more, we currently offer liquidation prices on all new merchandise in stock. Please note that some items may be priced differently if they are floor samples, as pricing is determined by the condition of the item on these pieces. Additionally, items sold individually may have different pricing compared to those sold as a set.
We understand Mr. ********* frustration, and his complaint forwarded to relevant parties to ensure any pricing discrepancies are addressed. We appreciate Mr. ******** feedback.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Initial Complaint
09/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 4/18/24 Badcock credited a check to my account for a payoff from my home refinance. It resulted in an overpayment of $232.36. I have called on numerous occasions. This company refuses to send me a refund. I have been calling for 5 months. The last statement attached from July shows the credit adjusted.Business response
09/30/2024
September 30, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22299254
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
In Mr. ***** case, the account was properly credited for the refund and a request was sent to our Accounts Payable team.
After review of Mr. ****** concerns, **** issued a refund request for the overpayment. We have reached out to our Accounts payable team and were informed that all transactions have been suspended until the ** 11 Bankruptcy filing procedures are completed. This was an unexpected situation and do not currently have a timetable to complete the refund.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Initial Complaint
09/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
When I started my account with ********************** about 20 years ago, I signed up for their ******************** that was added to my account. I was told by Badcock that they would recover my account while I was out of work and or until my disability kicked in, which meant that they were to continue paying $125.00 a ******** April of 2023 I had surgery on my back once I got well enough to get around I went to Badcock to turn in a Disability Claim Form to start the process for them to pay on my account. ********************** paid only $1,000.00 when they was suppose to pay the full amount due on my account that should have been $1,600.00 at the time which was the correct amount that I owed on my account. On May 1, 2024 they told me to send in a second Disability Claim form which I did due to the fact that I still wasn't working. Badcock did not finish paying on the account as they committed to. And now Badcock is going out of business.Badcock is still billing me, they keep calling and harrassing me about when am I gonna make a payment on my account. I am so tired of the calls when I keep saying to them that I am still unable to work due to my injuries and back surgery I had in April of 2023. I keep mentioning to whom ever calls me from Badcock that I put in two claims already as they asked me to do. I don't know what else to do, please help me.Business response
09/26/2024
September 25, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22275382
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
Badcock has contacted ********, the insurance company,regarding the claim filed by Ms. ****** We have been informed that the required continuation form was not received from the customer. ******** has indicated that once this form is submitted, payments will resume. We recommend that ******** reach out to ******** directly to obtain the necessary documentation. They can be reached at *************
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Initial Complaint
09/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a couch, washer and dryer, vase and picture from the Badcock store in *****************. I requested the couch to be returned because it was uncomfortable. I called them in the time alloted for a return. I was in the hospital so had to send my Fiance to handle the return. No one in the store knew how to do a return on paperwork. The store employees said we would have to do a replacement for the couch by getting the same amount of money in furniture chosen. Instead of doing an equivalent return for the couch they billed me for the new furniture. They came and got the couch but did not do a return on it. I called the store about it and got the "we don't know how to handle that" routine again. I went to the store to find out what was going on with the return and even saw the couch in their back room. Still no return. I called the badcock support number time and time again with no satisfaction. I finally got someone to look into the problem and they contacted the store. The store had to use a manager from another store to do the return and said it would be a couple of pay periods before the credit would go through. I have to keep calling to find out if the credit was issued. Someone finally said a credit was issued but could not tell me what my new balance was and that the payment amount would still be the same as before.I would like to finally get the refund on the couch, the new balance and an appropriate monthly payment for the amount owed.Business response
09/24/2024
September 23, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22265186
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
Badcock can confirm that a credit was issued to Mr. ********* account on July 25th, 2024 in the amount of $1987.65. Mr. ******** should have seen this credit on his monthly statement.
Mr. ******** can contact ********************************* at ************ for his account details, if he does not have a copy of his statement.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Initial Complaint
09/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company won't fix furniture and it's covered under warranty. I have contacted them over twenty times, in the last month.Business response
09/23/2024
September 23, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22264431
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
Badcock stores will soon be closing all stores. All repair appointments have been filled and we are unable to schedule another service for Mr. **** We have escalated this matter to the appropriate department to determine if any other options are available. Once a response has been received, we will reply with additional information.
Badcock understands Mr. **** frustration and we are working diligently to assist customers as we are able to.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Initial Complaint
09/09/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ******************************** I do not have a contract with ********************************. They did not provide me with the original contract as I requested.Business response
09/23/2024
September 23, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # 22263211
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
We have escalated this matter to the appropriate department but have yet to receive a response. Once a response has been received, we will reply with additional information.
On behalf of the W.S. Badcock Corporation, we apologize for the inconvenience this issue has caused.
Sincerely,
***** Abajo
Customer Care
*****************************Business response
10/04/2024
October 4, 2024
***** *******
Consumer Affairs Specialist
Better Business Bureau Complaint Department
Re: Case # ********, ******** ******
Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. In Ms. ********* complaint, she states she is not liable for the debt and does not have a contract with WS Badcock. Ms. ******** also stated that she has requested the original copy of her contract.
Keeping in line with the Fair Debt Credit Reporting Act Badcock does not remove credit reporting from the consumers file. If validation of debt has been determined, which is Ms. ********* case it has been validated. We have the following records a copy of Ms. ********* State Id, Social Security Card, ************************* Card, signed application and credit agreement. Once an account is established all history will be reported to Equifax and remain on the consumers file for 7 to 10 years.
In Ms. ********* case, the account was opened and financed for over a year. If Ms. ******** would like a copy of any of the documents mentioned above, we would be more than happy to comply and provide her a copy. Ms. ******** could contact our ************************** at ************ to speak with one of our agents that would be able to assist her with her requested documents.
After review of Ms. ******** initial concerns, Badcock will not be able to delete the trade line from her credit file.
On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our **************** Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
Sincerely,
******* ****
Credit Services Department
W.S. Badcock Corporation
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Contact Information
Customer Complaints Summary
332 total complaints in the last 3 years.
122 complaints closed in the last 12 months.