ComplaintsforTom Craig Remodeling and Building
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Complaint Details
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Initial Complaint
11/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Tom Craig did 4 projects for us and we paid out $28,500, paid in full. Every project they did failed costing us close to $60,000 to fix. Project kicked off 9/15/2020 and the issues started coming in about 3 months later. Since then Tom and Eric led us on for more than 8 months telling us that they would fix the issues, help pay for the damages and nothing came out of it. One excuse after another from Eric and Tom. They made an attempt to fix the Stucco cracking by sending out a contractor who called us after the estimate and told us he would not do the job because they wanted them to do a $30,000 for 10k AND they owed him money. It is ridiculous what they have done to us. Tom wont pick up the phone and will not return calls and Eric tells us lie after lie. The cut off all communication with us after we filed a complaint with the State Attorneys office and DBPR Complaint. We have been in a stop work order from the county because no permits were pulled. In the end this project that cost us over $28,000 plus another $60,000 to fix the Stucco that cracked within a week (costing $36,000 to fix) , the windows being installed wrong (7 of them costing $7800 to fix), Wall being installed improperly (costing $4300 to fix and caused internal flood damage that is estimated at $12,500 to fix. BUT we can't do any work because they did not pull permits and we are on a stop work order from the county. That cost us close to $6,000 in engineering and permits fines. This has cause severe emotional distress to our family that I can honestly say is not recoverable. But these guys get to just walk away from the destruction they created. It is just not fair
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.