ComplaintsforSunista Realty

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I rent a property from Sunista. Its been over a month now that I have brought to their attention 4 different areas of my home with leaks and water stains. A little over a week ago the roof caved in our living room leaving a huge hole in our ceiling. Im going through multiple buckets of water on a daily bases that I have to empty due to these leaks. One leak specifically is in the back bedroom over an electrical fan. Weve had several different people come out and take pictures and nothing is being done. Our tree in the back yard that we have complained about for the past year has broken off and thankfully fallen the opposite way of our home but did indeed break our fence in the backyard. Everyone in our home is congested and coughing. This has been an ongoing issue for quite some time and Im not getting any answers but they want rent paid. Theres also a crack in the sink that is causing mold under my sink.

  

  Business response

  02/09/2023

  Yes, at times as a business owner you must take responsibility when staff falls way short of expectations. these tenants have been amazingly patient. I will fully investigate as to why they have had to endure these issues, but my concern is taking care of the problem. there are two problems. 1. multiple roof leaks, and 2. a bad HVAC Plenum. I have contacted the owner of the property and informed him of the issues and that they must be repaired ASAP. after securing estimates we have contracted with a licensed roofing company to completely replace both the main roof and the flat roof. He has paid the necessary deposits and signed contracts. Paperwork was submitted to Pasco County for Permits are expected early next week, material was ordered and secured. unless the county takes longer than expected for the permit, work on the roof should be completed by end of next week.  HVAC repair has been completed. as soon as the roof is repaired i have a drywall man on standby to immediately replace the ceiling. this is very embarrassing for me and i will get to the bottom of why this took so long, this is not the way we do business.

  Customer response

  02/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My family and I were given notice that the home we were renting was being sold and we had until the end of the lease to find a new home. We ended up finding a home nearby and moved two weeks prior to the end of the month/lease (July 2020). Even though we had moved two weeks prior to the end of the month we were allowed access to the home until the end of the month because we were paid in full until the end of the month. We owed this company $0.00 and they were holding an $1,800 security deposit which was overpayed by $150 and the company never transferred over as a rent credit and decided to keep it as security deposit. The security deposit was to be returned after a final inspection. We were advised the walls had to be cleaned, the carpets had to be cleaned and any damaged blinds had to be replaced. My husband and I not only cleaned but also painted the walls in most of the rooms and spent over $200 to replace 8 blines in the home. We also rented a steam carpet cleaner. The company ended up charging me $400 to have the carpet "professionally cleaned", $200 for new blines because the ones that we purchased were an inch shorter then the orginals and $600 for touch up paint because we dripped a bit of paint on the baseboards. As hard as it was to swallow their ridiculous charges I had accepted them and requested that the 8 brand new blines that I had purchased which were being replaced be returned to me so that I could get some money back either at the store or through resale. It has now been a month and a half and the company continues to give me the run around stating the owners brother in law replaced them and they haven't gotten a hold of him. I requested that either the blinds be returned or I be credit the $200 that I was charged for replacing the blines that apparently the owner/his brother in law has kept. This may all seem ***** and maybe even common happenings between realty companies and tenants, but it's wrong.

  

  Business response

  10/19/2022

  I don't understand what the tenant is talking about in regard to an overpayment of security deposit, however the full amount paid ($1,800.00) was recorded. The security deposit is returned in full if the home is returned in the same condition it was received. Prior to taking possession the entire interior was painted, carpets were clean with no stains, damage or odor. During the move out inspection the walls were not in the original condition, the carpets were not clean, and eight blinds were damaged. There was an attempt to clean up the walls, but they were not acceptable, we had to touch ** in many areas. I believe they rented a rug cleaner, but they don't really clean or sanitize. They remove surface dirt, but more often than not, stains and odor reappear after a day or so. They bought replacement blinds but were not the right sizes and just left them there in boxes. This home was being put up on the market for sale, so we had limited access to the home after it was vacated. The owner of the property was not satisfied with the condition. Sunista Realty is not in the business of keeping security deposits, however when tenants don't leave the home as received, we must pay someone to bring it up to rent ready standard. We try to limit the costs to the tenants as best we can, but labor and material has skyrocketed. Most ******************* Companies would have charged for a complete repaint at a cost of $2,500.00 to $3,000.00, we try our best to avoid that. Simply purchasing any blinds and having   them for someone else to install does not fulfill the tenant's obligation. The owner had to go out and buy the correct size blinds and showed no interest in returning the blinds purchased by the tenant although we asked several times. I believe in being fair, so I will personally refund these folks $200.00 for the blinds they purchased, and they can call our office to arrange pickup or mailing.

  Customer response

  10/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************************

• Initial Complaint

  03/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I moved in one of Sunista's apartments in ZEPHYRHILLS in October of 2021. I paid a security deposit of $ 1,250. I made them aware I would be moving out on October of 2022. I cleaned the apartment throughly and was told I would receive my deposit at my new address after it was inspected. I was instructed to leave the apartment unlocked and tape the key to the kitchen cabinet. I received a call 1 month later that I would only be reimbursed $ 450.00. They stated that the apartment has to be repainted and it was not cleaned, which is not true, I throughly cleaned the apartment and has for the paint job the walls were not damaged. I went back and forth with Sunista for at least a month about returning my full deposit. I always paid my rent before the following month and time and was a good tenant. Seeing that I moved out of state, they had me at a disadvantage due to the covid19 pandemic, they never answered my repeated calls to them. To my chagrin, I just accepted 450.00 because hiring a lawyer would cost more than the 1,250. Plus I live in another state. So I am filling this complaint to your attention. It's a done deal but I thought about this for months and had to get this off my chest, Sunista is not a good agency to deal with, I have pictures, and to add to this, when I moved in they had to replace the stove which was filthy with grease, the refrigerator which had to be replaced 2x's and I had to exterminate myself due to roaches and insects which I was told they forgot to do before I moved in.

  

  Business response

  04/08/2022

  Business Response /* (1000, 10, 2022/03/15) */ Contact Name and Title: Michael B., Broker Contact Phone: 727-203-8650 Contact Email: ********************** It always concerns me when a client believes they have been treated unfairly. We understand our tenants work hard for their money; we are not in the business nor is it our policy to keep security deposits for no reason. I believe the tenant has forgotten that he admitted to smoking in the unit. The comprehensive lease he signed states that smoking is prohibited inside the unit. Cigarette smoke is very difficult to remove. it permeates the walls and gets sucked up in the HVAC return. in order to extract the odor, the walls must be washed with a vinegar and water solution and repainted. in fairness to the tenant, he was only charged a cleaning fee and a partial repaint. I am sorry he feels differently, but the amount claimed against his security deposit was fair and justified.

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