ComplaintsforSouthern Homebrew
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Complaint Details
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Initial Complaint
09/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased 12 items on 8/21/2024 totaling $73.68.I selected **** delivery for $7.80 and they chose to ship it *** Ground slow mail which cost $7.33. If I select and pay more money, I EXPECT it to be shipped via what I PAID for. Four of the items were NOT what I ordered, they took the liberty of putting what they wanted me to have...NOT WHAT I ORDERED AND PAID FOR. I contacted them immediately via 5 phone calls and 4 emails and ZERO RESPONSE...no return call or email addressing the theft of my money for products and services I paid for.Their customer service is NON-EXISTENT to address THEIR ERRORS!!!Initial Complaint
08/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Transaction date was August 13th. Amount paid to the business was $57.29. The business took my order for wine yeast, charged my credit card then never spoke to me again or ship anything to me. The business owes me money and I want it returned. Since placing the order and charging my credit card the business has not responded to any emails, phone calls etc. to resolve the problem. The advertising was on the company website for the product I was seeking and I found it via ****** search and the advertising stated the product was readily available for purchase.Initial Complaint
08/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed on order with Southern Homebrew (**********************************************) on July 3, 2024, for one item ($16.99) with a total order amount with shipping of $21.59 (Order #*****). I have contacted the vendor via its listed telephone number, via its order email account, and via its online contact form numerous times over the past several weeks; however, I have gotten no reply/response whatsoever to any of those communications. The requests for an update on the order via email and online contact form are not responded to, and no one answers the phone number listed on its website or responds to the multiple voice messages I have left. At this point, I would like to be done with the company and have my money refunded to me, but I have to be able to communicate with someone at Southern Homebrew to have that happen. This is a 0 out of 5 stars business!Initial Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an online order July 16, 2024. For 3 beer fermenters. Order was made and a credit card payment was made. I received a message stating that the product I purchased was unavailable, and I was offered an alternative. I declined and asked for a refund.After several phone calls and texts inquiring about my refund processing, there is still nothing. Now I have not received any responses to calls, texts, or emails over the last week.Initial Complaint
04/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a pump for my Grainfather on March 27th. I was expecting to receive it within a week. When I returned from my trip from ***** it still has not arrived. I emailed them on April 13th and they responded that the pump will be shipped the following week. When the pump still did not arrive, I emailed them again on April 20 and 23 asking for an update and have not received any responses. I believe they are committing fraud. I would either like the new pump delivered or a total refund.Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On February 14th, 2023 I placed an online order for a wine tank at this retailer. I then had to call on February 15th, 2023 to sort out shipping. The shipping was almost as much as the tank, so the associate by the name of **** "refunded" my order on February 15th, 2023. I noticed a few months later that the amount was never credited back to my card. I called back and **** stated that they did not cancel my order correctly and it was still sitting in a "waiting to be shipped" status. In September, she then "refunded" me again. This again did not go through and my credit card was not credited the $533.98 that it shows in the attached receipt. Since September 2023 I have over nearly 50 calls placed either from me, or from **** calling me about paying me via a check or through the owners PayPal account. Neither have happened, and they have since stopped answering any communications from me. **** has stated that they have switched banking partners and assumes this is the reason the refund has not gone through correctly. I confirmed with my credit card company that it was not refunded and the transaction is now too old to dispute through them. My credit card company stated that while they may have sent a receipt, that does not confirm they refunded my card and can clearly see the charge is still in my account with no refund. As I have not received any product and the associate has continuously stated that I would get a refund, I need to be refunded the amount of $533.98 as soon as possible.Customer response
02/01/2024
*********************** <********************************;
Jan 31, ****, 3:39 PM (18 hours ago)
to me
To whom it may concern,
I just received a payment from Southern Homebrew for the amount in question. If you could please close this complaint, that would be appreciated.
Thank you,
***************************** (****)
Owner & Vintner
W: ****************
*****************************Initial Complaint
12/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased the item online on 8/11/23 paid $271.81 They were advertising a 50 liter stainless steel tank They could not get the item and never refunded my money I have been calling and emailing for months and they now blocked my phone and never respond to my emails.This was paid on my debit card *****
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
7 complaints closed in the last 12 months.