ComplaintsforJetset NY Living Inc
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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The host rented this airbnb which was not approved to be an airbnb in the building. The host has been defaming the customer after the issue was brought up to the host. The host rented the airbnb which was unit 5307 which matched the airbnb listing, but the host sent the guest to 3907 which as the letter shows below was not approved to be an airbnb in this building.The result of this is the guest was unable to get mail or lockout keys and get property registered in the building. When the guest locked himself out of the apartment, the management could not help him.The customer is requesting a full refund and confirmation of the business address for legal documents to be sent.See below the photos showing how the host sent the guest to the wrong airbnb and the management confirming this was not a registered airbnb in the system.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.