ComplaintsforThe Morgan at Ocala Apartments
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Complaint Details
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Initial Complaint
05/12/2022
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
On 5/6/22 I called the morgan at ocala and spoke with honey I confirmed income restrictions were 2 1/2 times the rent. I also confirmed availability and price listed on website. based on this I did the calculations with my current monthly income 4,576 and confirmed that price of a 4 bedroom unit listed at 1806 and noted to be avail 7/8/22 was within my limits and met the complex criteria. I proceeded to submit and paid 259.83 for application. I get a call today 5/12/22 asking for additional income as unit is now proceed at 1964 I asked why and the girl said their prices are based on market value. I asked if they can honor the price listed when i submitted application and she said no, I asked if i could withdraw my application since it does not meet the criteria i initially agreed to and she said no , it clearly says on the website money is not refundable. yes I understand it says not refundable but i agreed to spend my money based on the information listed in the website at the time . that information has now changed and therefore i do not wish to spend my money because I know i do not meet the qualification and will end up loosing my money. Well all i got was a no. i want my money back . I did not agree to the price they are telling me now. I did not pay money to apply for an apartment that is 1964. I paid to apply for an apartment that was listed at 1806 therefore i am due a refund on my money
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.