ComplaintsforCustom Ram Design Inc
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Complaint Details
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Initial Complaint
07/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The first of July Custom Ram resealed our driveway. The original cost for them to design our driveway was $8000. They charge over $700 to reseal it. It has to be sand blasted in order to reseal it. They sent two people to reseal it that had no idea what they were doing. They sandblasted the center design so deep that it looks really dirty instead of a pearl white and shiny like it was and the design in the middle is not even the same color as it was. Now that the diamond shape in the middle that originally matched my house is orange and the pearl white square is no longer pearl white, but a dull gray. I am very disappointed in them. He tells me there’s nothing he can do about it and I know this is not true. Also when they put the sealer on it has quarter size bubbles in the sealer. We are very disappointed with them.Business response
08/07/2023
This has been taken care of. Mr. ******* and the right information. Mr ******* did not tell his wife Patricia, who wrote these false accusations. She also posted on Next Door, The Villages website and apologized for her misunderstanding and false comments.
Communication is vital.
Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.