ComplaintsforSkyler Corporation International
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Complaint Details
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Initial Complaint
04/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We paid Skyler Corporation for a monthly service to keep our Quickbooks organized, manage our payroll, and paid extra for our taxes to be filed. Just found out from the IRS that our taxes were never filed for 2021 after they told us they were going to e-file them. I have tried numerous times to get in contact with someone and I'm only able to write them on the portal or leave a message. The amount of money we have paid to this company and the lack of customer service is terrible. I now have to find a different Accountant to review the work they did and pay them to file our taxes for 2021.Initial Complaint
03/22/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
03/08/2022 I've paid way over market-value - $1500 for bookkeeping and taxes. Their systems didn't even work - I attempted to upload documents for tax work - did not work. I emailed them on February 22, never got a response. After a few phone calls and me being rather upset - they still have not reached me. 03/21/2022 Jannakka and Staff: It's apparent the tax season is too busy for the both of us to help meet our goals. I waited on the phone call all day. I'm worn out by this experience. I don't wish to further our agreement and cancel this contract and agreement. There is still a 1/4 of bookkeeping needing to be done for January-April. Although, It's not entirely your fault. It was not an easy tax/bookkeeping account, the communication was muddied by time, payment, and my system with the coordinator. It does not take a few clicks like many businesses you might have, it takes many hours to make sense of two accounts both business and personal banks. But as accountants, excel sheets, charts of accounts, this should be all very possible to get done in 4-5 months you had so far. Whether by email, phone calls or texts, diligence was not exhibited. I've mentioned this before in December 2021. You agreed for the full year of my books for 2021 including taxes. As you mentioned it's easy to do taxes once the books are settled. They are still not settled. It's interesting enough we both came from the same background. This is not acceptable work. After 5 months, it remains incomplete, undone, and questions are left on both sides. However, amicably I'd like to be, we are still left with not doing due diligence. January-April of 2021 and taxes remain the same as of today - my income was stated incorrectly as of 03/21, among many other details in bookkeeping. 1/4 of $1500 $375 Refund Taxes are $175 Refund I will leave the 1 star Review until all $550 is refunded to my acco
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.