ComplaintsforFitness CF
Fitness Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We have had a Cf fitness membership for some time. I am a disabled veteran with ptsd and joined due their cardio room. A place o can use without loud noise or crowds. They removed this part of the gym a few months before I returned from a surgery. I spoke with a young woman and gave here a letter of cancelation. She told me her manager was not in but would have it taken care of. *** we are getting calls from a debit collector. The membership should have been canceled as I can not use this gym for medical reasons. The staff has been good their just removed the part of the gym I needed.Business response
07/30/2024
Per his request, member's account has been removed from collections with nothing further due.Initial Complaint
03/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My children used to go to karate at fitness CF. The monthly cost was $120 a month. We have since canceled martial arts and have not been to fitness CF or martial arts in months. My wife went in on a day pass, and somebody at the front desk reactivated their martial arts, I got charged $120 and we contacted the front desk and they said they knew nothing about it and it wasnt anything on them but the martial arts instructor verified that their martial arts was reactivated. Said he got a message from the manager that we would be refunded. Its been over a month and we did not get any refund but got charged again another $120. I would like to stop being charged and actually get my money back.Business response
03/16/2024
Customer was issued a refund per request.Initial Complaint
12/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
11 or so months ago I decided to get a membership at fitness CF, I believe there was a promotion going on for a discounted rate or something so i went for a month by month membership. I went to the gym a few times for a week or so then unsatisfied with the facilities decided to cancel my membership. I went to the front desk and an employee helped me i forget her name. She assured me that my membership was cancelled and the next coming billing period I wouldn’t be charged. The next billing date came and an attempted charge came onto my account, i was dirt broke so no money was paid. I assumed it was a glitch and that the system would catch up. The next day it tried charging me again. Both times the attempted charge was $38. The next day it again attempted to charge me. At that time I received absolutely no contact from the gym. No email, no texts or calls. So again I assumed it was a bug in the system. After those few days the attempted charges stopped and for the next 10+ Months nothing came of it, no texts, calls, emails, or physical mail. I received a credit karma alert today stating there was a collections balance for over 500 dollars so i looked up the company and saw it was a collections firm often used by fitness CF. I am completely shocked for many reasons, for one i was never made aware of an outstanding balance, i was never notified by fitness cf or this collections company, and my membership was for 40 bucks a month or something before I canceled over 500 bucks is absurd. Ive filed a dispute for it and emailed the Fitness CF location where I originally enrolled because this is all genuinely confusing. All i want is to get this settled and the collections attempt removed from my credit statement since im young and trying to build my credit.Business response
12/07/2023
Mr. ******* purchased a membership with a one year commitment on 10/26/2022. The terms of the Agreement (attached) are specifically defined and further explained to the member on a checklist so there is no confusion. Mr. ******* initialed and signed this checklist (attached) as well. He used the gym periodically from 10/26/2022 through 01/02/2023 (attached). The last 2 times he checked into the gym, the computer alerted him that his payment was past due. Mr. ******* never made a monthly payment under the terms of his Agreement. There is no record in our notes that he ever spoke to anyone at the gym about his membership at any point. However, contact to collect was made to his home phone, cell phone and e-mail numerous times during the initial 90 days of the Agreement (attached) prior to the Agreement being sent to a collection agency. This is a valid debt and Mr. ******* will need to work with the collections company Aldous & Associates to resolve.Customer response
12/12/2023
Complaint: ********
I am rejecting this response because: the “signature and initials” provided are definitely not mine. The “signature” isnt even cursive its just printed and my handwriting looks nothing like that. It looks like a 3 year old wrote all of that.. i did not sign the paper you submitted here and the fact you think that the chicken scratch there is in any way my handwriting is honestly just offensive
Sincerely,
******* *******Business response
12/12/2023
Mr. ******* denies the veracity of the new member checklist, but the remainder of the facts set forth remain the same - the Agreement clearly states the terms of cancellation and numerous attempts were made to collect the debt prior to sending to a third party collections agency.Initial Complaint
07/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I became a member in April 2022. At the end of my one year membership, I decided to cancel my contract due to changes in my family's life style. In early May 2023, I submitted a letter to *** ******* ********** **** ** *** ***** ********* ** ***** stating that I was canceling my membership. My membership contract stated: "renewal terms may be canceled at any time provided a 30-day written notice is delivered to *** ******* ********** **** ** *** ***** ********* ** *****." I was billed $58.84 in late May but dismissed it, thinking perhaps I was billed because that date was within a 30 day window of receiving the notice. I was then billed $58.84 in late June, $64.20 in early July, and $58.84 in late July. I have not used my membership since submitting the letter, and I have followed all of the instructions as laid out in my contract for how to cancel. Still, I am continuing to incur charges for a service I am no longer using and that I have canceled! I am extremely disappointed. I planned to reinstate my membership in the future when my family's situation changed, but this has certainly made me change my mind. My family has now lost close to $200 for a service we don't use. I have attached a copy of the letter that I mailed in early May.Business response
07/31/2023
The customer is correct. She did submit for her cancellation back on 5/15/23, and it was an error on our end that it was not processed. I apologize for this mistake and we will use it to improve our processes. Customer has issued a chargeback through her credit card company, so there is nothing to be refunded at this point. Account is cancelled with nothing additional due. If there are any future issues, please contact the club directly and the General Manager will gladly ensure that it is resolved.Initial Complaint
02/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I canceled my membership with this company. No calls nothing from them than out of nowhere I see a $509 collections on my credit report. If this does not get resolved amicably I will be seeking legal council and filing suit.Business response
02/13/2023
Mr. *** signed an Agreement with Fitness CF on 7/29/21 which provided for 12 monthly payments of $34.99 beginning on 9/1/21. The contract delineates the terms of cancellation and Mr. *** further signed a checklist stating that he understood the membership that he was buying was for a one year term. Mr. *** made his first payment on 9/1/21 and did not make any subsequent payments. Beginning on 10/6/21 (5 days after his payment due date), he was attempted to be contacted by phone, e-mail and text message numerous times until 11/12/21. On that date Mr. *** accessed his account online and opted out of text messaging and removed his phone number. After that he was still sent 2 e-mails trying to collect his past due balance. Records of these communications are attached. At no point during this entire time did Mr. *** reach out to the club or to our billing company *** Fitness to try to resolve the issue. On 1/16/22 his account was sent to Aldous Collections for third-party collection. Mr. *** much work with Aldous to resolve the collection issue as they are the ones that hold the account.Business response
02/14/2023
Mr. *** agreed to a term agreement for a period of 1 year. If he had selected the month-to-month option, he would have paid an enrollment fee which he did not. Mr. *** is correct that we do provide for the cancellation of a term agreement with 30 day notice and the payment of $100. Neither of those provisions has been met - he has not paid the $100, nor has he provided any notice of cancellation. He claims to have provided notice via certified mail, and if he provides that we will apply the cancellation provisions as stated to his agreement.
Customer response
02/14/2023
Complaint: ********
I am rejecting this response because: you were running a special at the time and the enrollment fee was waived.
Sincerely,
****** ***Initial Complaint
12/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
A membership was started in my name i have never stepped foot inside of this gym now it's on my credit report that I owe money and I am very upsetBusiness response
01/11/2023
Business Response /* (1000, 5, 2022/12/07) */ Member joined the gym online on 5/31/2021 with a first payment due on 8/1/2021. He never made any payments and was sent to collections. Numerous attempts were made to contact member prior to the account being sent to collections. He was sent a text message that he opted out of, and numerous e-mails attempting to collect. Member never called the club to dispute the validity of the debt.Initial Complaint
12/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have gone in to cancel my membership multiple times. Every time I go in to try to do so, they tell me that a manager is busy and I can just email the manager and they will help me. So I finally emailed them but they still have not allowed me to cancel the membership.Business response
12/07/2022
Membership was cancelled by the club manager the same day the member filed this complaint.Initial Complaint
11/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have tried to cancel my membership with cf fitness but they make it too complicated I have already sent emails with no response and I can't keep going because I work too far away and I am out of town all week I just want it cancelled andBusiness response
12/23/2022
Business Response /* (1000, 5, 2022/11/28) */ Per member's request, the membership has been cancelled with nothing further due.Initial Complaint
10/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I joined Fitness CF over a year ago and have since moved over 1.5 hours away. I have sent several emails and have called several times trying to cancel my membership with no response. They do not give you any instructions on how to cancel or answer their emails. I want this membership canceled!Business response
11/17/2022
Business Response /* (1000, 5, 2022/10/27) */ Member provided the same address to the BBB as the address when she joined the gym, and has visited the gym over 60 times since joining including as recently as two weeks ago. Terms of cancellation are delineated on the Agreement and notice can be provided multiple ways including in person, via mail or e-mail. To date, we show no indication of intent to cancel the membership until this complaint to the BBB. Terms of cancellation include 30 day notice which we will waive in this case. Membership is cancelled with nothing further due.Initial Complaint
10/24/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My minor child illegally entered into a contract with this gym. We have been working for over 60 days to get this canceled We have gone in person and can. Managers are never available nor can they call. Child's name is**************Business response
11/08/2022
Business Response /* (1000, 5, 2022/10/24) */ Thank you for the chance to respond to this issue. Member in issue joined on 8/28, so there is no way this has been worked on for 60 days. First notice to cancel was on 10/10 and sent by member with no mention that she was underage and lied on her Agreement, and request was denied accordingly at that time. Member's mother e-mailed and called today 10/24 (the same day as submitting complaint to the BBB) and notified the Manager that her daughter was underage. Membership has been cancelled and dues invoices have been refunded. Please allow 3-5 business days for the refund to appear in the account. Consumer Response /* (2000, 7, 2022/10/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please delete name of minor child. Child had gone into the facility several times but was always told there was not a manager on duty and she would have to come back another day. I called several mornings and was never responded to. It would behoove managers to respond to phone calls. I did make an additional attempt to call all four central Florida locations and leave my phone number and the reason for calling. No locations called back. Child had been charged twice for services over a two month period. Discord did not have to go to Better Business Bureau had business responded to one of the many attempts to come in person or leave telephonic messages.
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Contact Information
Customer Complaints Summary
13 total complaints in the last 3 years.
3 complaints closed in the last 12 months.