ComplaintsforAutoNation Chevrolet Airport

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Autonation of airport have my truck and have not yet gotten the parts i try calling 2 times but the treatment was like i was bothering them the service was not good.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On June 27, 2024 I had bought a used 2007 ***** LS 460 from the Chevy AutoNation dealer, a car that had gone through a 50- point inspection done on the car, as well as verbally saying the car is in great condition and there are no major issues. The following day warning lights for the **** tire pressure, break fluid, VSC warning had all come on. We tried to figure out what was going on and ultimately ended up taking it to get inspected, we had found out that the *** pump had a leak in it. Which has a repair cost of almost $1,500.After less then 2 weeks of trying to do deal with the issues, I went back to the dealer and told them the issues that had randomly shown up a day after taking the car home. They claim to have not known that the pump was leaking and that the car was in a great condition. They did not offer to fix the issue. The 50- point inspection that was claim to be done had been checked for leaks under the car and in the engine compartment, but it is stated on the inspection sheet that it meets the standards.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  MY vehicle was brought in for an airbag recall on march 5th and left until March 7th. They replaced the airbag but the dashboard completely DESTROYED with broken pieces, multiple cracks and a large crack across the whole dashboard . The dash was in perfect condition when brought in . No one is returning calls or helping me with with this matter.

  Business response

  03/26/2024

  Good afternoon, Attached you'll find a copy of the write up screen which shows the customer and vehicle information. It also shows the date the pictures were taken of the vehicle at the time of write up. I've also attached the two photos we have of the dashboard showing cracks prior to us working on it. The recall requires us to remove parts of the dash to perform the safety recall. The dealership nor ************** will assume responsibility for the cracked dashboard. Thank you

• Initial Complaint

  12/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought a used camaro back on 10/21/23 & was told "there were no issues with it". A week into owning the vehicle, it broke down on me. On that day I had it towed back to the dealership I bought it from, since that day it's been back 3 times for multiple issues. To include transmission problems. Today (12/26/23), I picked ******* still had those same transmission problems. DO NOT RECOMMEND this dealership!!!!

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I sold autonation my vehicle on 12/13/22 after they had complications repairing the vehicle. I am now getting threaten letters from the state advising autonation never filed paperwork with the state to transfer ownership of the vehicle. The state is threatening to suspend my drivers license unless the proper paper work is completed for the transfer (return the title transfer). Reached out to the individual I worked with and did not receive a answer. Escalating as I need resolution asap and this location has been terrible at communication, follow through and customer service in general.

• Initial Complaint

  12/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 9-7-22 our truck was towed to this dealership after breaking down. A few days later , *** service advisor, ************************* called to tell us our fuel pump came apart and the estimated repair bill was ****** . He never said the word hundred or thousand. He just stated numbers. I actually said to him... well at least it wasn't the engine or transmission , that would be thousands !!!! We thought ok ******** and we authorized the go ahead. On oct. 13, 2022 ************************* called to let us know that our truck was all set and ready to pick up. We proceeded to start writing a check and ************************* said "no check, our check machine is down" . We then proceeded to pay with our credit card and it was instantly declined. We called our credit company to ask why our transaction was declined and that's when our credit card company informed us that they declined a transaction for *********. We actually thought it was a huge mistake and we approached ****** . That's when ************************* informed us that it was no mistake !!!! We would have NEVER authorized a repair bill of over 16 THOUSAND DOLLARS! We do not have that kind of money. We received NO WRITTEN ESTIMATE. A bill as massive as this 100 percent should have been in writing . And after much research any bill over 100 is required by law to be in writing... especially a bill of over ******. We are requesting a refund of the difference in cost. We authorized ******** worth of work !!!!! We will not stop until we get our money back. Blatant negligence. ************************* failed miserably every step of the way. He had multiple opportunities to make the repair cost CLEAR. This entire nightmare could have been avoided if he had simply followed the law and provided a written estimate .

  Business response

  01/11/2023

  We closed this case and cusetomer can confirm

• Initial Complaint

  10/10/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a vehicle on August 24, 2022. I paid in full, did not finance. I never got the registration or the title. I called and emailed multiple times and my emails and messages were completely ignored until I requested the phone number for corporate. At that point someone passed the buck to another person. This person repeatedly told me that I would get the registration and title soon, even once saying that I should get a copy of the registration via email from their office. I have nothing and this last assurance was over a week ago. Also, I had purchased a different vehicle a couple days before and returned it. I got the registration for that vehicle, who I have I don't even own. So I have no proof that my actual car is registered to me, and quite possibly a car I do not own may be registered to me. Finally, they were supposed to transfer my tag, but I got a whole new plate in the mail (registered to the car I returned) because apparently there was something prohibiting transferring my tag. That's not their fault, but no one called to tell me. If they had, I could have fixed the issue (which ended up being an overlooked toll charge) and I could have kept the plate I've had for years. Now, when the registration and title are finally conveyed to me, I will have to pay a fee to transfer my original tag to my new car, instead of using the new plate they sent me. Very frustrating. I was super patient, but after being blown off, ignored, passed around, and lied to for 7 weeks, I'm over it. I just want my registration and my title- this week.

  Business response

  11/17/2022

  Business Response /* (1000, 8, 2022/10/27) */ The customer had an electronic title. The title work was completed 10/05/2022. Customer requested Paper title October 25th from DMV County 12 Agency 4 per DMV records. The customer understands it is the toll violation that caused the plate mishap. The resolution for the customer's problem needs to be cleared with Toll enforcement agency and DMV. The dealer cannot further assist.

• Initial Complaint

  12/29/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Good morning. Back it's the end of 2020. I *********************** and ******************* purchased two vehicles from Automation. We did purchase GAP Insurance on Chevy 2020 ********************* THIS CAR was paid for within FULL SHORTY AFTER. Since February of 2021 I have reached out to AutoNation to get reimbursement on my GAP Insurance and request a cancellation form. I have left multiple messages to Sergio G*****, also to Bruce from financing. I have not been able to get ahold of anyone! Every time I call, I get the runaround, I've actually tried to speak to the general manager several times or he's on vacation or in a meeting or he can't take calls. I've left my phone number multiple times for callbacks, nothing, it's going to be a year. I have a clean title that I requested from motor vehicles to prove that the car has been paid for. You can see when it was paid for since January 4 of 2021. Honestly, we have been loyal to Chevy for many years and after this experience. Again, we purchased two vehicles within two days look at records. We will not be returning or doing business with Chevy. We want the GAP Insurance to be reimbursed. Help us resolve this issue.

  Business response

  01/27/2022

  Business Response /* (1000, 5, 2022/01/06) */ Mr. ***** can stop by the dealership with proof of trade in and we will be glad to process the gap cancelation. If they have already done that, there is a phone number from the Gap policy they can call to see the status of their refund. This cannot be done over the phone. Thank you!

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