ComplaintsforTri-County Psychiatric Associates, P.A.
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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ive been utilizing this practice for my psychiatrist services for about three years. I always pay my copay in full before the visit and get 5-15 minutes per session. When speaking to other health professionals, including other mental health service professionals, I was informed Im entitled to one hour of counseling and treatment. After asking my practitioner about this, I was told from her that this is how the practice operates. Although never have I been explained that within paperwork or verbally until I asked. Ive also never been given a diagnosis even after asking.Business response
07/15/2024
Thank you for your inquiry.
Our doctors and nurse practitioners mostly engage in medication management visits where follow up visits typically last ***** minutes (more or less depending on complexity or severity). This is the industry standard.
We do have some therapists/counselors which do see patients for an hour per visit, but that is a different type of visit. They are mental health counselorst/herapists/and or social workers, they are not medical providers and provide a different type of service.
Again the doctors and nurse practioners do medication management visits (dealing mostly with medication) and our therapists do talk therapy without medication management. Our therapists do have limited availability and take fewer insurances than our medical providers do, but feel free to inquire about availability.
You have the right to information about your health care including diagnosis. Feel free to reach out to the manager at ********************************* to set up a phone call to go over any medical questions you might have about you and your treatment plan.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.