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Complaint Details
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Initial Complaint
10/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Sept 25, 2024. Sales man came to my house to sell me solar panels The gentlemen that called me on the phone indicated that I did not need to put the panels on my roof they had no technology. He also stated I would be given a $100 gift card for listening to the presentation.. Salesman that came to my house indicated he had only been on job 2 weeks. Started his presentation stating panels would go on the roof. I stopped him and told him I didn't want panels on my roof or in my yard so there was no sense going on. He started packing up to leave I asked about gift card. He had no knowledge of it, Next day I called their office and girl told me he should have given me a gift card. She would mail it right out. Never got it. Now they wont answer their phone.Customer response
10/19/2024
this matter has been settled, thank you.Customer response
10/21/2024
Date Sent: 10/19/2024 6:31:34 PM
this matter has been settled, thank you.Initial Complaint
09/02/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
The company offered to meet with me about installing solar panels. In return for my time they said that I would receive a $100 Amazon gift card. I was interested in their product as they had payment methods to make it work within my monthly budget that I spend on electric. The salesman, *************************, said he would contact me the following Monday, we met on Saturday, which he did not. I reached out to him and the scheduler through email, text, and phone call, and let them know of my interest in their product and to fulfill their promise of the gift card for my time, but they ignored me. After seeing how this company behaves, I would avoid working with them, although I would still like to receive the gift card I was promised.Business response
09/02/2024
Dear ****,
We apologize for the inconvenience and frustration youve experienced. We are sorry to hear about the lack of follow-up and the delay in receiving your promised gift card.
We want to assure you that your concerns have been noted, and we are addressing the issues youve raised. The $100 Amazon gift card has been sent to your email. Please check your inbox, and if you do not see it, kindly check your spam or junk folder. If there are any issues with receiving the gift card, please let us know, and we will ensure it is resolved promptly.
We genuinely appreciate your feedback, as it helps us improve our service. If you have any further concerns or need additional assistance, please feel free to contact us directly at ************ or via email ****************************
Thank you for your understanding and patience.
Best regards,Customer response
09/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
08/20/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
multiple sales calls after 6:00 pm. unsolicited - they just start right in about their solar panels. i have blocked multiple numbers of theirs and told them to remove mine, but clearly they do notBusiness response
09/02/2024
Dear *****,
Thank you for bringing this matter to our attention. Im sorry to hear about the repeated calls youve been receiving.
Please note that Evolution Power does not conduct these calls directly. The calls are made by a third-party company that handles our outreach. We understand how disruptive unsolicited calls can be, and we want to ensure your concerns are addressed.
We will reach out to the third-party company to make sure your contact information is removed from their list immediately. Additionally, I will review our procedures to help prevent similar issues in the future.
If you have any other concerns or need further assistance, please feel free to contact us directly at ************.
Thank you for your patience and understanding.
Best regards,
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Contact Information
13550 Village Park Dr Ste 325
Orlando, FL 32837-7839
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4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.