ComplaintsforTimeshares Only LLC

• Initial Complaint

  07/12/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On Feb 28, 2024, I signed up with Timeshares Only. On 3/10, I sent the "confirmation document". My enthusiasm was based upon the Timeshares Only salesperson, **************************** who told me $16,000 was currently the lowest price being requested for 8000 Embarc points, or approximately $2 per point. So I listed for $15,500 to ensure quick sale. This was the first and most blatant lie. BTW, all can be confirmed, since customer calls are recorded. The Timeshare Only confirmation packet states upon receipt of this document, we'll give you a follow-up call to answer any questions. That was the second lie. When I finally got into their website, I discovered there are only 3 other Embarc listings, one for $2000 for 5000 points and another for $4000 for 6000 points!. Thats $0.40 to $0.67 per point... not $2.On 4/1, 31 days after signing up, I wrote requesting a refund. In 4 separate telephone conversations, various Timeshare ********************* reps promised to send me something in writing explaining their no refunds after 10 days rationale. No response ever came. One **** ******* an employee of 17 years, did confirm that the 3 other Embarq listings had been there for years with no movement. 7/11, I wrote to Timeshares Only finally received a written response, you are not eligible to receive [a refund] as our cancellation period is ten days. This is a policy, not a rationale. There was no acknowledgement of their salesperson having lied to me about what my timeshare could sell for. In their email, they stated We can look in our system and view what other owners are asking, but these amounts can change at any time as new ads are placed, others removed, or asking prices lowered or raised. This is completely false -- the 3 comparable listings had not changed in the 31 days between when I listed and when I requested a refund. My listing with Timeshares Only was based upon information from a lying salesperson. I would like my money back.

  

  Business response

  07/15/2024

  We began advertising this owner's vacation property on our website on February 22, 2024.  On February 28, 2024 we sent a copy of the advertisement and instructions on how to view the advertisement on our website, TimesharesOnly.com. On April 1, 2024 Ms. **** called us and emailed us asking for a refund and she was advised that she was not eligible as we had been advertising her ownership for sale for six weeks already.  We have a very reasonable ten day cancellation perod and six weeks is well outside of that.

  Ms. **** then contacted us again on July 3, 2024 and was once again informed that she did not qulaify for a refund.  On July 11, 2024 we sent this client an email explaining, once again, that we cannot refund her.

  Timeshares Only is a for-sale-by-owner advertising company.  When Ms. **** spoke with us, she was told what the average asking price that the consultant could see at that time was, but was also told that the lower she priced it the better.  We never indicated what the ownership could sell for because we do not know.  It is up to each owner to do their due diligence and determine their own asking price.

  In listening to the recorded call, we are confident that our represntative presented our services correctly and explained the service well. 

  In the interest of goodwill, we will agree to refund this owner $600.00 of the funds she paid to us (slightly over 50%) and will cancel her advertisement accordingly.

   

   

   

  Customer response

  07/17/2024

   
  Complaint: 21978962
  
  I am rejecting this response because I was lied to.  Please take note of the following 3 lies and misrepresentations:
  1. I was NOT told what the average asking price that the consultant could see at that time.  The Timeshares Only salesperson, ********************************, lied to me when he said that prices for 8000 Embarc points ranged from $16k to $19k.  This is why I listed for $15.5k to be the lowest priced property on your website.  Please go back to the recording of our conversation (***** noted that our conversation was on a recorded line).  There is NO WAY that the properties listed on your website changed their prices to $4k and $2k in the intervening days. 
  2. On April 1st, I requested, but never received, something in writing explaining Timeshares Only no refund after 10 days policy.  So I called again on July 3rd, requesting something in writing. Making a BBB complaint requires something from Timeshares Only in writing. But nothing came.  So July 11, I wrote an email to which you finally responded in writing.  Do NOT make it sound like you had to explain your policy to me multiple times. No less than 3 times, I was promised something in writing and received nothing.
  3. February 28  (when I received instructions on how to access your website) to April 1 (when I requested a refund) is 32 days, not 6 weeks.  Yes, more than 10 days, but just another example of duplicitousness. 
  
  Sincerely,
  
  *********************

  

  Business response

  07/22/2024

  This client signed an agreement that stated our ten day cancellation policy in writing very clearly. Further, she received instructions to view her advertisement on our website well before the ten days were up.  We do log every communication and XXXX is clearly not due a refund.  Management has listened to the phone call in question and found that our representative explained our services correctly and made a point od telling  XXXX that the lower she priced her ownership the better.

  That being said, in the interest of expediency, we will issue this client a refund of the amount paid to us and will mail a refund check.

  We truly do believe that we are the best option for this owner and wish her well.

  Customer response

  08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing urgently to address the inaccuracies on my credit report stemming from the sharing of my personal information with credit bureaus, which has caused significant financial and emotional distress.As per 15 USC 1681 Section 602, I affirm my right to financial privacy and expect my information to be treated confidentially.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is prohibited from disclosing account details without my explicit consent, which I have not provided.The discrepancies associated with THE ***** AT EIGHT TWO ZERO ON have negatively impacted my financial standing, necessitating immediate correction.Moreover, I stress adherence to 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.Below, you'll find my account details for your reference:Account Number: *******I urgently request a thorough review of my account, prompt rectification of the credit report inaccuracies, and strict compliance with federal laws governing my information.Failure to address these issues promptly may result in legal action. Your immediate attention to this matter is appreciated.Sincerely,Dacoyea ******

  

  Business response

  03/19/2024

  Hello, this complaint has been filed against the wrong company,  We are an advertising company and have never heard of this person.  We have nothing to do with credit reporting or collections, and this consumer is not in our data base,

• Initial Complaint

  11/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I listed my timeshare with timeshares only in January 2023. I paid 1037.00 to have it listed. I have been paying my maintenance fee as well as my current loan on my timeshare this entire time. I am seeking a refund so that I can place my timeshare with another more reputable company. When I called to speak to someone the woman told me the refund policy is 10 days. I feel I have the right to my money as they have not succeeded in selling my timeshare.

  

  Business response

  11/17/2023

  We originally spoke with Ms. XXXX and placed her vacation ownership for sale on our website, Timesharesonly.com, on January 16, 2023. At that time she signed an agreement detailing our services and specifying that we have a ten day cancellation period. On January 20th we emailed her a proof of the advertisement.  We have been continually advertising her ownership for sale, and as a courtesy began advertising a week she had available for rent.  Our Customer Service Department and Rental Department have spoken with XXXX several times and provided continual updates.

  As we explained to Ms. XXX when she decided to use our services, TImeshares Only is an advertisning company that specializes in TImeshare resale and rental. Our job is not to sell the ownership, but rather to advertise it for sale so that potential buyers can see it is available.  As an added benefit there are multiple brokers who pull from our inventory and can, upon a sellers request, assist with the sale. Our guarantee is that we will continut to market the ownership until sold, but there is no way for us to predict when, or if, an ownership will sell or for what price it will sell for.

  We have been doing the job that Ms. XXXX paid us for, and will continue to do so until she requests we remove the advertisement or she accepts a purchase offer.  Because we have performed as agreed to, there is no refund due to her.

  We will be happy to showcase her ownership as a featured property on our website at no additional cost, which will ensure her additional exposure for the ownership.  We have reached out to the client to make her aware of this

   

   

  

  Business response

  11/20/2023

  In regards to the client stating that she had not heard from us since January 20th, our records indicate that we have spoken with the client several times since she placed her ownership on our website for sale, as well as communicated with her thru email.

  Our customer care and rental departments have both reached out to her and left voice messages.  In addition, we have sent numerous updates via email as well.

  I have personallay listened to the telephone calls between our representative and Ms. XXXX and the service was explained thoroughly and correctly.  In addition, our services were explained in writing and Ms. XXXX signed the acknowledgement agreeing that she understood what she was paying for.  

  Again, there is no way for any company to predict how quickly an property placed for sale may sell, or that it will sell at all, and this was converyed to Ms. XXXX before she decided to post her ownership for sale. Timeshares typically do not sell the same way as houses do.  Very few realtors will list them and that is why it is often necessary that they be advertised by a company that specializes in advertising timeshares for resale in order to locate a potential buyer.  

  Although Ms. XXXX is not due any refund, in the interest of good will we will be happy to issue her a refund of $518.96 (50%) and cancel her advertisments.  We feel this is fair because we have been advertising her ownership for sale and rent since January, and truthfully she is due no refund at all. 

  Customer response

  11/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  03/17/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This is the email I sent to Timeshares Only. The company creates an ad for your timeshare for their website only; they do not advertise your timeshare on any other media platforms or cooperate with other businesses to sell your timeshare. You pay them money, they take a stock photo of the property from the internet, and post the info next to it. Then it just sits there with thousands of other timeshares. [1. There are 1,382 ads for just the Orange Lake Resort timeshares from ******* *** Club for sale on the timesharesonly.com website. I went through hundreds of Orange Lake ads searching for mine *******, because that's what someone else would do if they went to the website, and never came across my ad. I had to type in the number for my listing to find it, so how much traffic is my ad`really going to receive. Also, when discussing price points to list and how it all works, it was deliberately left out that there were already over a thousand other timeshares listed at the same place for $10-$15,000 less! 2. "We'll Do the Work For You." "Provide your ownership details and we'll use our multi-channel marketing strategies to advertise your timeshare for sale." These statements are posted on the front page of your website. I would like to know what other channels of marketing your company uses to advertise my timeshare. I paid $622.96 on Dec. 8, 2022. It even states in the contract I signed, "Through cooperative advertising...;" however, the only thing I have seen is an advertisement for my timeshare mixed in among thousands of others that look the same. There is absolutely NO marketing or advertising being done. Your company made an advertisement when it promised to ADVERTISE and DO THE WORK using OUR MULTI-CHANNEL MARKETING. So, not only have you not fulfilled your part of the contract for the past 3 months, you are calling to get me to do "THE WORK" to rent out the timeshare so it will sell faster. 3. On the ****************** homepage, it is stated you have an BBB A+ rating. That is misleading and deceiving to customers. When you look on their website for your business, the company has a 1/5 customer rating, with all being 1 star and some commenting they would have given less if they could. It also stated on the BBB website, the rating is based on different things, but customer rating is not one of them, how you resolve customer matters is one of them. You received a great score because you resolved the issues with the unhappy customers, but you are deceiving people because all your reviews are negative, yet you are posting an A+. Due to the fact that Timeshares Only has failed to follow through with what they promised, as well as made false and deceptive advertisements on their website and in their contract, I am requesting a full refund.

  

  Business response

  03/20/2023

  Hello, Ms. XXX, I tried calling you twice as per your request but your mailbox was full.  I would love to be able to speak with you in person and address your concerns.

  We just launched a brand-new website, and as part of that beta-testing process, the developers posted all the ads going back to a certain date, even those no longer available. 
  
  Those ads will be coming off soon, and the inventory will be much more current.
  
  You will see 22 ads with your same exact ownership.  Their asking prices vary.  In timeshare, it is important to compare apples to apples. 
  
  As far as advertising, Timeshares Only does multi-media advertising to bring buyers, sellers and renters to our site.  So far this month over one hundred purchase offers have been submitted.  In addition, we have an excellent rental program and encourage owners to place their ownerships for rent with us while they are waiting for a sale.  We have a live booking engine on our new site, meaning a consumer can rent the week online, just like at any online travel agency. This allows you the opportunity to try and recoup the money you are putting into your maintenance fees.

  I will be happy to showcase your ownership on our Home Page free of charge. so that more people see your advertisement for sale.  Again, I would love to speak with you in person. Please call me at your convenience.  
  

• Initial Complaint

  12/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company agreed to sell my timeshare but once they got the money nothing happened. It has been listed a little over a year and they are nearly impossible to get a hold of. When I was initially signing up for this they would be super easy to get a hold of. Website claims they will continue to work until they sell it but I am not sure what work they're doing since nobody contacts me. I have tried calling about 4 different numbers and they all just hang up on you. Do yourself a favor and save your money, this is nothing but a SCAM. Not to mention digging further this timeshare is basically worth nothing unlike what this company tells you. They say it's worth about ****** dollars when in reality I would be lucky to get 100 dollars after further research. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY!

  

  Business response

  01/11/2023

  We originally spoke with Mr. *** on December 20, 2021 and placed his timeshare ownership for sale on our website, TimesharesOnly.com. On December 27th we emailed him a proof of the advertisement, which he approved on January 10th, 2022.
  
  We then sent Mr. *** an email touching base and providing an update in mid-January, again in February, again in March and again in May of 2022.
  
  In addition, we spoke with Mr. *** on March 22, 2022 and again on September 14, 2022. The customer care agent who spoke with him at that time notated that he was argumentative and not nice to her on the phone, and notified me personally as well. I myself tried reaching out but was unable to reach him.
  
  We normally ask that owners posted for sale touch base with us every 6-8 weeks just to check in and see the status of their advertisement. If the owner is unable to reach anyone in our ************************* we ask that they leave a message. All calls are returned if not the same business day, on the next business day.
  
  We realize that marketing a timeshare for sale can be frustrating. We cannot guarantee that any given ownership will sell or how long that process might take.
  
  We will be happy to offer Mr. *** extra advertising for his ownership at no cost. In addition, I am also providing my direct contact number so in the event that he cannot reach a live person, he may contact me directly. That number is **************.
  
  I can assure Mr. *** that we are a legitimate company and are advertising his ownership for sale on our state-of-the-art website as promised.
  
  I will again reach out to him and explain the additional marketing opportunities we can provide.
  
  

• Initial Complaint

  09/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was trying to sell my timeshare from ***********. They said I had to go through Timeshares Only, which I did and contacted them and signed a contract on 4/29/2022. I paid them the requested amount of 599 dollars. However, I have not heard from them since. I have called and emailed and have not received any answers. I am requesting a refund since they did not provide me with any proof or information that my timeshare was placed on the market or provide me with any advice on how to sell it faster, for example, reduce the amount of purchase or offer take over payments etc. Definitely not a +Plus company, more like a scam.

  

  Business response

  11/15/2022

  Business Response /* (1000, 8, 2022/09/26) */ We work very hard to assist all owners in their efforts to sell their vacation properties, and we do our best to keep them updated as to our efforts. Mr. XXX placed him timeshare ownership for sale in our network on April 29, 2022. On May 4, 2022, he was sent a confirmation package via email that included directions to view his advertisement, and instructions to send us proof of ownership. Two weeks later an email was sent to Mr. XXX reminding him to return the packet. Thirty days after the property was placed for sale we emailed an update to Mr. XXXX confirming his ownership was still for sale and asking if he wished to make any changes. Another follow-up email from Customer Care was sent to him a month after that. Since posting his ownership for sale, we have reached out to Mr. XXX numerous times. Our phone records do not indicate any telephone incoming telephone calls from him, and we do advise all owners to call us every six to eight weeks for an additional update. We welcome the opportunity to speak with him and discuss further.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩