ComplaintsforPalm Beach Autographs
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Complaint Details
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Initial Complaint
06/09/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I work out at ********************************************************************* A week ago Palm Beach Autographs set up a table for a charity silent auction to benefit the Ocean Conservancy. I attached two flyers showing the charity as well as the terms of the auction. The auction ended yesterday 6/8/2023, I was promptly texted (copies attached) notifying me that I was the winning bidder for an item and that I should respond within the hour to arrange a time to pick up the item. I immediately responded and told them I could pick it up the following day at 12:00. I received a response saying that items could not be picked up and I would have to pay $40.00 for shipping. The flyer clearly states that items could be paid for and picked up at the gym location, at a specified time. I still want the item and Im happy to pick it up but I am not willing to pay an additional shipping fee to have it sent to me because Palm Beach Autographs has decided to change the terms of the auction.Business response
07/11/2023
This has been resolved and I've attached an email from the customer as well as the tracking of the shipment.
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Contact Information
11701 Lake Victoria Gardens Ave. #3108
Palm Beach Gardens, FL 33410
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.