ComplaintsforHand and Stone
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Complaint Details
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Initial Complaint
01/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been getting facials for several decades in various states. All of the salons that I have visited throughout the US (including Florida) include the dé·colle·té (neck and chest). Likewise, the cosmetology schools include the neck and chest in facials when training aestheticians. On January 24, 2023, I was shocked when Hand and Stone upcharged me an extra $139.99 to include the dé·colle·té (neck and chest) which is part of the facial. I contacted the manager, owner and corporate president, and the manager refunded $39.99, then recharged me for the same amount in order to give gratuity to the aesthetician upon my request. I hoped to settle the entire upcharge at the front desk before I left, but I could not do so. I contacted the corporate office and no one is willing to help me. I did not know I had to explain to a cosmetology business the definition of a facial. It seems reasonable to believe the business should know this elementary fact. Please coordinate my $99.99 refund balance for this unfair and deceptive sales technique on the part of Hand and Stone.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
5200 State Rte 100 Suite 107
Palm Coast, FL 32164
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.