ComplaintsforLocksmithExpress
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Complaint Details
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Initial Complaint
09/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On Saturday September 7 my son called express locksmith to see how much it would cost to make a key and if they could come make it. They told him it would depend on the vehicle location and time. When the locksmith arrived he never told him how much it was going to cost he just started on the vehicle. Another problem is that the locksmith never asked for proof of ownership of the vehicle, keep in mind my son is 16. Once the locksmith made the key he said it was $425 and that he needed to see his drivers license. I find it hard to believe that when the locksmith arrived he couldn't tell him how much it was going to cost to make the key. I would like to know what buisness owner would make a key for a minor without calling the parents or even the owner of the vehicle because a minor can not own a vehicle. This seems like a shady way to do buisness. Also the lack of billing details is sketchy in its own the receipt they texted was empty of any explanation of charges, if they charges are set why wouldn't they give him a price over the phone or when they arrived and seen all the factors? I feel like the buisness seen a kid and thought well his parents will pay whatever we charge him.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.