Customer ReviewsforSoleil Vacations

I can tell by the responses here that I won't be getting a refund because this company does not like to take responsibility for anything that is wrong with their properties, but here is my warning. I checked in Saturday night to a roach-infested, ashtray-smelling room. They do not respond 24/7 like they say. I called, emailed, and texted multiple times with no response until the next day. They do not inspect or make sure the rooms are in good condition. They said they had the right to fix any issues, so I gave them time and checked back every day. They said the HOA was responsible for the pest control. So basically there was nothing they could do. If this was a proper company, they should take responsibility for their properties to make sure they are clean and livable. I was told the space was "usable" so I would not get a refund. Obviously, the fact that I couldn't eat or sleep there didn't make a difference. I was forced to go to a hotel to stay for the entirety of my vacation, and they refused to refund any of the amount that I paid for a clean, smoke-free room.

This guest stayed with us from October 5th to October 9th. On October 6th, she contacted us, reporting a smoke smell in the condo and a roach infestation. Our team responded within two minutes of receiving her message, offering to send housekeeping to address her concerns. We also contacted the Condo Association, the entity responsible for pest control, to arrange for spraying. However, since pest control scheduling is managed by the HOA, we were unable to provide a specific time frame. About 30 minutes later, the guest raised concerns about the bunk room, stating it was unsuitable for adults and that the listing photos were inaccurate. She demanded a full refund and threatened to initiate a chargeback through her bank if the refund was not granted. The listing clearly indicates that the bunk room is intended for children aged 14 and under, with a weight limit of 125 lbs. The photos on the listing were taken recently and accurately represent the entire condo and complex, with no discrepancies. Our team reminded Katie of the rental agreement she signed, which specifies that we must be given an opportunity to resolve any issues before discussing compensation. We also informed her that if she proceeded with a chargeback, she would no longer be eligible for assistance regarding the concerns she raised. It is important to note that no photos of bugs or evidence of a smoke smell were provided by the guest. Additionally, the housekeeper who cleaned the property before her arrival did not report any issues. The guest later requested that the HOA come to spray the room. We promptly followed up with the HOA, but as we explained to Katie, we could not guarantee a specific date for their visit. Despite these efforts, she continued to demand a full refund and repeatedly threatened to file a chargeback throughout her stay. After her departure, the HOA completed pest control services and confirmed that there were no signs of bugs. Our housekeeping team also confirmed that there was no smoke smell in the unit following her stay. We apologize for any inconvenience Katie experienced during her visit. However, please understand that we did everything within our control to address the situation. We cannot expedite the HOA’s pest control services, and threatening our team with a chargeback only hinders efforts to resolve issues effectively.

BEWARE !!! Will never use Soliel again. Very short answers, blames everything on the resort. We needed an extra parking pass seeing's how we had 3 adults coming from 3 different locations and they only gave 2 passes saying the resort didn't allow extras. it is a 2 bedroom with 3 beds. We have stayed at long beach for over 10 years now and knew this was not true. The resort gave us the extra pass!! I even told them that the resort had just done the same thing for us the month prior and they never responded back to me. We requested early check in and even offered to pay for it. Said they were to busy (completely understandable) and that we couldn't access the resort because the bands were in the condo (little did they know we were already at the resort as we have always had access early waiting for check in). 15 minutes before check in we get a text we can go ahead and check in, the whole 5 hours we were there before check in we never seen anyone at that room for 2 hours before check in. We get checked in and the sliding door to the balcony in the living room was broke, I let them know and was told maintenance was already made aware. We were there 8 days and they never showed. Yes we had access from the bedrooms but it's the point. As the trip goes on we wash clothes and the inside of the dryer has cracked plastic and tore our clothes, the drawer in the fridge is broke, one eye on the stove does not work. Soliel is not very friendly, short spoken, not very helpful and does not go out of their way. However they have no problem taking that money.

Lauren stayed with us from September 1st to September 8th, and we regret that her experience did not meet her expectations. However, we would like to clarify the circumstances surrounding her concerns. Regarding the third parking pass, the resort limits each unit to two passes, and we are required to follow their rules. Although Lauren was given an additional pass during a previous off-season stay, this is not a guaranteed service, especially during peak periods. Should the resort decide to issue extra passes, it is at their discretion—not ours as the management company. Lauren also requested early check-in at 6:40 AM and asked to access resort amenities while waiting. We explained that early check-ins are subject to availability and that wristbands are required to use the amenities, per the resort’s policy. While an early check-in at that time was not possible, our team was able to grant her access a little bit ahead of the standard check-in time at no charge, even though early check-ins typically incur a fee. We find it confusing that this was included in her complaint, as her early check-in request was accommodated within the constraints of what we could reasonably provide and considering a guest departed that same morning at 10 AM and our housekeeping team still needed to clean and prepare the condo for her arrival. Lauren mentioned that she didn’t see anyone enter the condo for cleaning. However, our housekeepers and inspectors were scheduled and completed their tasks prior to her arrival. This work was documented with date and time-stamped photos confirming the condition of the unit before she checked in. We take these steps to ensure transparency and high standards of service. Not to mention that, again, a guest departed that morning and Lauren arrived to a clean condo so very clearly the housekeepers showed up and did their job. As for the door repair, we communicated with Lauren that we were working with the sole service provider in the area who handles this specific type of door. We apologize that the repair could not be completed during her stay, but the situation was beyond our control. We were also informed about the split dryer lint trap during her stay, and replacement parts were ordered immediately. Unfortunately, they did not arrive in time, but the issue has since been resolved. We understand that maintenance concerns can be frustrating, and we appreciate her bringing this to our attention. Lauren’s statement that our team was unfriendly and unhelpful does not align with our interactions. Our staff worked diligently to accommodate her requests and ensure a smooth stay—particularly with the early check-in we provided. It is disappointing to receive such feedback when we made every effort to address her needs within the limitations of the property and the circumstances. We are committed to providing excellent service and strive to exceed expectations. While we recognize that no stay is ever perfect, the issues Lauren mentioned were addressed to the best of our ability, and none of them were severe enough to justify this negative review. Nonetheless, we will use this feedback to continue improving our guest experience.

My family came all the way from Germany to Florida for my graduation and the trip was almost ruined by them. Among other problems, one of the two toilets wasn’t flushing. Moreover, we tried to enter the house and realized that the door lock was not working. My grandparents, over 80 years old, were standing in the Florida heat, and worse, unable to take their medicine. This was a literal emergency and it was very dangerous for their health. Not a single time did somebody pick up the phone when calling the ”customer service”. Finally a reply, but all replies are very cold, they don’t apologize for inconveniences and you don’t know who you are even talking to. They claimed that a worker was on their way, but this guy never arrived that day. They told us about a key that opens the lock. Since we left for the next days the lock issue couldn’t be resolved and we don’t blame them for this part and were ready to just use this key. Now comes the bad part though: it is the morning after we came back from our trip and the toilets are flooded, sewer water is coming out of the shower drains and the house stinks. My family reaches out to them immediately via text, email, phone, but don’t get a response until later and that message doesn’t say what or if they will do something. After I contact them and asked them to please solve the issue (since the toilets had not been working for 4h and my family had to use restrooms in restaurants) they told us no refunds will be given and that they legally only need to work on a solution but not speak to us. They told me (direct citation): “you opinion is irrelevant” and kicked us out of the house the same day: “we no longer wish to host you” “you can depart immediately”. When they kicked us out it was after 2pm already. Apparently informing them about emergencies is “hostile” and “inappropriate”. If u rent with them make sure to think about their feelings if there is an emergency, because they will assume you are hostile and kick you out.

Dorothea ****** stayed at our property in Melbourne from April 24, 2024, to May 8, 2024. The guest arrived on the 24th, and everything was fine. There were no complaints, messages, or calls from the guest. However, on April 27, 2024, the front door lock went offline. The guest called us at 3:15 PM on the 27th, which was also a Saturday and outside our office hours (Monday to Friday, 9:00 AM - 5:00 PM), they received our voicemail. We received their voicemail and texted the guest at 3:16 PM. The guest responded promptly at 3:18 PM, stating, "It's completely dead, it's not lighting up." We replied at 3:20 PM, informing them that we had scheduled the maintenance man to check the lock and provided them with the lockbox code for access. We asked them to return the key to the lockbox after unlocking the door. We didn't provide an ETA for the maintenance man as his schedule was uncertain at that time. Later that day at 7:31 PM, the guest inquired about the maintenance guy's arrival time. We contacted the maintenance man at 7:34 PM, and he mentioned that he wouldn't be able to come until the next day. We messaged the guest at 7:36 PM, letting them know about the delay. The guest responded, saying they wouldn't be there the next day and couldn't assist in the process. We reassured them, asking them to return the key to the lockbox when they leave. The guest responded in a demanding tone, "Call me after he is done. We will put the keys back. We expect the issue to be resolved when we return (Tuesday evening) and want the codes to be updated after the worker is done." On the 28th, the maintenance guy arrived, but the guest hadn't returned the key to the lockbox as requested. Due to this, he couldn't fix the lock issue. The guest didn't respond to our messages. We followed up on the 29th, asking about the key, but received no response. On the 30th, the guest texted us, mentioning that they would use the key for the rest of their stay and didn't want the lock fixed during their stay. On May 1st, the guest texted us about a plumbing issue, demanding a full reimbursement for the entire stay and compensation for the inconvenience caused. They threatened legal action if the issue wasn't resolved promptly. We reminded the guest of the rental agreement and the need to give us a chance to resolve the issue. We mentioned that according to the agreement, there would be no refunds if they chose to leave. The guest reiterated their threat to involve lawyers. During this period, we were preparing another property for the guest, but instead of accepting this option, the guest continued to threaten us, act hostile, and make repeated calls despite our request to leave a message on our IVR. Eventually, we refunded the guest for the remaining nights of their stay from May 1 to May 8, which they left out from their review. We apologize for the issues encountered during their stay and find it disheartening that the guest didn't provide all details in their review. We hope this clarifies the situation.

As a response to the prior statement of soleil: As already mentioned we don’t blame them for the key situation. This was not the reason for our complaint… What you failed to address is the actual issue: the bathrooms All I can say is that we didn’t hear from them at all until we mentioned legal action and then they finally responded. They claim to have given us the option to stay in a different place, which is not true. This option was never given to us and we were told to „depart immediately“.

Worst property managment company I have EVER encountered! Nick the owner is unprofessional and down right nasty! I was with them for over a year and I believe the partnership was working well until I started having several complaints on cleanliness. In the beginning "they" tried to do better but, as time went on things got back to a subpar standard. I guess I complained too much because I was told I was more engaged than most of his other owners When I signed up with Soliel, I was to provide the bed coverings which I was happy to do and agreed to. I purchased 8 bedspreads and 2 blankets in which 4 bedspreads and 2 blankets have never been seen again! When I asked what the resolution to this would be...Again, absolutely no communication from Nick! Not only did they lose my bedding but he has refused to answer me on being reimbursed/replacing the items HIS company lost (after 1 use, I might add) After multiple inftractions, I started looking for a new property management company. The last straw was Thanksgiving 2023 when me and my mother went to stay at my condo only to find the primary bedroom was not made - NO BEDDING at all, the ice maker was overflowing and mens shorts were found left under the bed. When I complained; again, I was met with unprofessional behavior. ! I was also told I might need to get my ice maker serviced (its a year old).... If there is an ice sculpture in the freezer, then it had clearly not been opened by housekeeping. Oh and I can't forget when he did respond after several attempts to reach him... His response... "Emailing and texting over and over isn't going to generate a response any quicker and quite frankly it's annoying." Nick did not care and was steadfast with his nasty comments. If I ever questioned why I was terminating our so called partnership, I certainly don't now. Nick the owner of Soleil in PCB is unbelievably rude and childish. Good luck making it in this business Nick, you are going to need it!

Deborah ******* owns *********** **** We have had this property on our program for two years. We kept direct contact with her and had no issues. The issue arose on Thanksgiving Day. Deborah came in with her mother and arrived at 5:23 PM. She sent a text message with a picture of her king bed with no sheets and no bedding. Our team member immediately responded to get the issue resolved. She also stated, in a text message to our team attached with a picture of a handwritten note, that her "heat was left on 72" and the picture of the note said "Summer 78 Degrees, Winter 68 Degrees". During the summer, 78 degrees is pretty hot inside a condo, and we recommend our housekeepers to keep the air on 72 even when cleaning the property. She also voiced her icemaker was left on, allowing ice to overflow. The picture she sent of her ice maker was not overflowing and was still in the ice bucket inside the freezer. We suggested to Deborah that if she believed that the icemaker was not functioning properly, then we can schedule an appliance tech to check it. Deborah stated she would not pay to have it serviced. On Thanksgiving, our team member immediately left his family dinner to resolve her issue of the missing bedding within an hour of it being reported. We take full responsibility for that and delivered the sheets, offered to make the bed which she declined multiple times and asked her, "if there was anything else she would want tonight" and Deborah stated no, and thank you for coming out. After Thanksgiving, Deborah started to message our team non-stop. Through text messages, email, phone calls leaving voicemails if she wasn't responded to within a day period. We are a small company, we try our best to respond to everyone ASAP but Deborah wanted a response immediately at all times of the day and night. Regarding the bedding, we give owners the option to purchase their own top-of-the-bed items (comforters, quilts, duvets, etc.) or we can provide these items as part of the linen program. In this case, Deborah chose to use her own items that she purchased with the understanding that when they wear out or need to be replaced as is such with bedding items being utilized in a short term rental, the replacement items will be billed to her. All of our owners understand the cost of doing business and when operating a vacation rental you are going to have stained items. We will try our best to remove the stain but sometimes it's not possible. Deborah does not seem to understand that replacing linens is an expense incurred during normal business operations of a short term rental. She expected us to reimburse her for the missing bedding, this is expected wear and tear of a short term rental and thus a normal business expense. Nick did not respond to her email stating that we lost her bedding, as she constantly threatened to get her lawyer involved and constantly bombarded our inbox with emails threatening us. Deborah reached many of our team members on the phone, where she voiced her opinion on the situation. Many of our team wanted to refuse to even answer the phone due to her demeaning and condescending tone. We wish you the best of luck Deborah and we hope you find peace of mind.

To think that I would write a poor review because of one issue is ludicrous! By far Thanksgiving evening WAS NOT THE 1ST ISSUE; IT WAS THE LAST ISSUE SEVERAL INFRACTIONS OVER THE COURSE OF SOLIEL “MANAGING” MY UNIT led to the fact SOLEIL needs to do better. I do not think I was asking a lot of a property management company to manage the property! I was clear on my expectations and everything we talked about through the past year were all the things Nick said he would look into to resolve, and I believed he would. – he didn’t! Dealing with Soliel began to be too stressful, and I felt it best to move on. I had to prove the floors were not being cleaned properly. No guest should walk in on their first day and have their feet turn black within 10 minutes of their arrival. I mopped myself which only took me 15 minutes and I had clean floors. There was no care, even at the very last cleaning, housekeeping DID NOT BRING a mop with her! Making it sound like I wrote a handwritten note to have the thermostat set on 78 is also ludicrous! THIS WAS NOT A HANDWRITTEN NOTE TO SOLEIL BUT A NOTE TO GUEST POSTED ABOVE THE THERMOSTAT TO KINDLY REMIND THEM TO RESET AFTER THEIR STAY – THIS NOTE WAS POSTED AFTER THE THERMASTAT WAS LEFT set to “ON” (RUNNING CONTINUOSLY) and I ultimately had to replace the condenser to the tune of $1700 – This was also after I requested HK to SET THE THERMOSTAT TO AUTO AND TURN OFF THE ICE MAKER AFTER EACH CLEANING – AFTER EACH CLEAN, NOT DURING! NICK HAD AGREED TO MY REQUEST ON 9/28/23 “We can add notes in our app for the housekeeper to make sure the AC is set properly before leaving each time and we can require a photo to be taken to make sure.” Here is Nick’s response to the icemaker: “If your ice maker is overfilling like that, I would suggest having it serviced as the auto shut off appears to not be working” NO SCHEDULING OF A TECH WAS OFFERED! Me stating I would not get the ice machine serviced never happened- that EXCHANGE NEVER TOOK PLACE! The picture speaks for itself! Taking the “service” aspect out of the equation, a guest should never see that! SO SORRY SOMEONE HAD TO LEAVE THEIR FAMILY DINNER BUT, IF THE CONDO WAS GUEST READY THAT WOULD HAVE NEVER HAPPENED. I HAD DRIVEN 5 AND ½ HOURS AND WAS LOOKING FORWARD TO A RELAXING EVENING BUT INSTAED I HAD TO WAIT ON SERVICE BEFORE GOING TO BED! I DID RECEIVE BEDDING THAT NIGHT, HOWEVER, I DID NOT RECEIVE MINE, AND THE SHEETS BROUGHT DIDN’T EVEN MATCH. This is unacceptable! The guest before my arrival paid for cleaning! It was not done! In reference to me calling non-stop…I REACHED OUT THE EVENING OF 11/23, AGAIN ON 11/28, AND A 3RD TIME ON 12/3 – YOU NEVER RESPONDED! That is hardly waiting on a 1-day response. Small or large companies should be able to respond within 48 hours, if not, you have got bigger issues! BEDDING: I was required to supply bedding, never once was it offered as an option to use theirs! I certainly understand normal wear and tear, MY BEDDING DISAPPEARED AFTER ONE USE. I have all the text between Michale and I where is was searching for them and actually found 1 queen that had been misplaced. GET THE FACTS STRAIGHT! Constantly threatening to get my lawyer involved is an over-reach and it certainly was not about lost bedding. Yes, I had contacted a lawyer for advice on my rights when you guys withheld my money. You were in breach of contract by your own standards. You don’t mess with people’s money and then expect not to have backlash! And once you did pay me my revenue, you deducted $300 (with no communication) for the lock that you were supposed to pick up! You knew where it was, you had the contact information yet again NO COMMUNICATION. So, one last middle finger to me. NICK LEFT ME NO CHOICE BUT TO REACH OUT TO OTHER TEAM MEMBERS BECAUSE HE NEVER RESPONDED. IF YOU CAN’T DO YOUR JOB THEN MAYBE GET OUT OF THE CUSTOMER SERVICE BUSINESS! I HAVE NEVER IN MY 59 YEARS EVER WRITTEN A BAD REVIEW AND I TRAVEL A LOT! DEALING WITH SOLIEL HAS BEEN THE WORST EXPERIENCE I HAVE EVER ENCOUNTERED. So yes! It does bring me peace to warn other potential renters and owners TO BEWARE OF THIS COMPANY - SOLEIL - Your 1 STAR reviews speak for themselves! DO BETTER! BE BETTER!

We rented a short term rental through VRBO, and when we arrived at the property, found feces in the pool, one of the toilets would not work, and several other items that were not cleaned. When we contacted them with Photos asking that they correct the problem, they never got back with us for several hours on the first day. I contacted them back and was told they were waiting on a response from their help. I advised that I was not going to stay there as it was only a three day visit and it would take at least 24 hours after cleaning the pool before it could be swam in. We were there for a maximum of four hours and was told if we didn’t stay, we would get zero refund and would be sued if we disputed the charge. People need to stay clear of this shady business. I have photos and text messages from Jacob telling me I shouldn’t expect perfect

Julian ******** stayed at our property in Melbourne from August 30th to September 2nd, totaling three days. On August 30th, Julian contacted us regarding a few issues - he noticed some debris in the pool (the pool service confirmed it was not feces) after a storm and found linens left behind in the dryer. Our team responded promptly, offering to send a housekeeper for touch-ups and arranging for immediate pool cleaning. Despite our efforts to address his concerns, Julian expressed dissatisfaction, implying that he he will leave. In response, we assured him of our ongoing efforts to resolve the situation promptly. However, Julian threatened to leave negative feedback and dispute his reservation with his bank. Despite reminding him of the terms in our agreement and reiterating our offer to send our team to cure any issues, Julian remained uncooperative and confrontational. In the end, Julian kept arguing with our team member, insisting on a full refund and mentioning legal action. He sent this message at 6:52 PM, claiming to have left our property at 4:30 PM. However, our policy, as per the signed rental agreement, requires us to address and rectify any issues before considering refunds. Since Julian did not allow us to resolve the concerns raised, he is not eligible for a refund due to early departure.

I am very upset and am demanding a refund! We arrived on Saturday air conditioner stopped working Monday night, called the next morning and left a message and finally got a call back.The maintenance person came by while we was gone and when we arrived back the air was still not working only a note with the filter size was on the table he turned the fan that was pointing at the living room for the dog was turned and left pointing in towards the door where the ac unit is so our dog didn't even have a fan! I tried to call and left a message that afternoon which was tuesday no response called again that morning left a message always leaving my name and NUMBER finally i called back again and the gentleman answered and told me that they was trying to get ahold of me through text messages and i didn't respond that they had us another place to stay but that place only allows small dogs and we have a larger dog so we couldn't stay there so he told me the only options was to check out or to stay the part had to be ordered and would be there in a couple of days and he would refund me discounted price and would send me an email. I told him we would stay since we didn't have any other options with our dog. It was only going a couple of days. He said okay and he would get on it and send me an email that never happened!! I called several times but never got called back. I never received any text messages! We were there for our 15th wedding anniversary. We had family in Panama we haven't seen in over a year We had a lot of money invested in prepaid activities. We had to leave Friday. We just could not take it anymore being in the heat all day and all night, couldn't sleep, didn't do any good to take a shower, couldn't keep the window open, no screens or screwed shut sliding door was locked, My husband was sick and our dog was sick from the heat we had to drive all night to get home.Our Vacation was miserable and ruined!

We regret that the HVAC system experienced issues during ****** stay. When she informed us about the issue, we contacted an HVAC service to diagnose the problem and they found the condenser coil to be leaking. The part had to be ordered and it would not arrive until after ****** reservation ended. An agent from our team spoke with **** and informed her that we could refund the remaining nights of the reservation if they wanted to depart, or they could stay if they wanted, but the AC will not work. We offered an alternative accommodation, but at the time we didn't know ****'s dog was a large breed so the alternative was not suitable. Again, we're sorry that **** had this experience, but she was kept informed that the HVAC would not be fixed during her stay and as such, we offered her the chance to leave at any point with a refund for the unused nights. **** chose to stay and instead wait until the very end to complain about the situation when she was kept in the loop every step of the way. 

Well all I can say is that I have proof that I called all week and left messages and I also have recorded phone calls and saved all text messages. You told me that if we had to stay that you would discount the time that we didn't have A/C and it was going to take a couple of days for the part to come in. That was Tuesday and the last time i was able to get ahold of you until almost a week later and you lied and told me the same thing about the refund and that I would get an e-mail by the end of the day. I don't know if it is the whole company or just the Panama City location but there is something shady about this company! And I guess you expect your guest just pack up and go home and not care about the hours that they have to drive to get there and the money they have invested in there vacation. I hope you don't expect anyone to believe that a guest would wait until the very end to complain.

My husband booked through Vrbo a property managed by Soleil Vacations in March 2023 for a trip in May 2023! We had to travel to Panama City for my sons soccer tournament. We received confirmation that the property was available and my husband PAID the deposit upon booking and final payment a month or so before scheduled check in. At no time did we receive an email about the property not being available. The day before our scheduled check in my husband sent an email asking when we were going to receive details about the check in process. He did not receive a response saying the property wasn’t available, he in fact received a reply advising it can take up to 24-12 hours to receive that email. We woke up this morning to an email that was sent to us after 11pm last night advising the property we selected is not available. Although alternatives were offered, we have been on the phone for 2 hours trying to reach someone and nobody is answering! We left a voicemail, and even sent text messages! This is the most unprofessional thing I have ever experienced. We have to be in Panama City and now have nowhere to stay because of their negligence. I highly suggest if you book with them, please verify way in advance of the property is in fact actually available.

We regret that ******* experience was rocky, but we offered many alternatives, including upgraded properties from what she originally booked. We also offered ***** the option of a full refund if none of the alternatives worked. ***** accepted an alternative with many hours still ahead of check-in time and at no point was she left without communication. This occurred on May 5 2023, and it is now May 8, 2023 and the guest has already come and departed from the alternative accommodations they selected.

We recently stayed at The Summit in Panama City, FL and there are some things you need to know. We had some issues with our condo and Soleil is POWERLESS to fix them. We rented a condo for the week and on the SAME DAY our water was shut off for maintenance, a construction crew was sent in to replace the balcony door, and the window in the Master bedroom was replaced. We were given a days notice- ant the end of our vacation, not before- and told that we didn’t have to stay in the condo while they worked. We complained to Soleil and they apologized and said they couldn’t control what the HOA does with the maintenance schedule and there are no refunds. I told them that we would not be able to leave a good review and they said that it wasn’t fair to penalize them for something they couldn’t control and that if we left a negative review, they would leave a negative review for us. At the end of the day Soleil did not schedule any of the work done on our condo- the negative review is because they CANNOT live up to their promises on their website about going out of their way to make sure you have a great vacation. We had an entire day of maintenance on a condo that we rented at normal price. A period with NO WATER AND WVERY AVAILABLE ROOM EXCEPT THE BATHROOM FULL OF CONSTRUCTION/ MAINTENANCE. There was no mention of maintenance or discounted rate due to inconveniences or anything before we got there. Soleil is simply a middle person between you and the condo facility and they can’t do anything to help you if you have a problem. Because of this simple fact- we cannot leave a good review. Our vacation ended terribly because of this. Their last response to us was that they were going to escalate to a manager because they acknowledged that we had a crazy set of circumstances- after that, we heard nothing and still- over a week later- have not been contacted or given ANY kind of refund or apology or anything. Once they get your money, YOU DON’T MATTER. Book with someone else.

We are sincerely sorry that ***** didn't enjoy his time at The Summit, but as noted by *****, we cannot control the service schedules of the HOA. In fact, we were not notified of the planned service until the day before it occurred at which time we did inform *****. ***** recognizes that we cannot control these circumstances and notes that he cannot leave a good review, but left a bad one instead, despite acknowledging it was totally out of our control. 

Awful property management experience. Their housekeeping team took hundreds of dollars of all my personal non parish-able items from my personal refrigerator in my garage and beverages including not even opened water, soda, alcohol. My full freezer of meats and breakfast items. Also charged me for a clean that didn’t need and was never done. Soliel, Nick Christmas and his team are lying, deceitful and turn the tables to blame the client. They do not care about your property or your best interest. It’s just about the money to them.

We regret that ***** was not satisfied with our service, and we recognize that we won’t be able to please everyone. We invite any potential clients or customers to ask for references provided by current property owners on our program and not owners that have parted ways with us. ***** did not notify us that the refrigerator in the garage was not for guest-use. Our housekeepers assumed the food left behind was left by the guests that departed and removed it from the home, as per our policy. The housekeepers would not have known this belonged to ***** (the homeowner) since she did not inform us it was hers. We absolutely care about the properties we manage and the property owners that have entrusted them to us, but we fully expect property owners to be reasonable and realistic. Not informing us of something and then blaming us when we remove it, as is standard practice, is unreasonable. This property owner has been offboarded from our program since August 2022 and we have had no interaction since that time. The property owner requested we place a block for an open house. After the block expired, the housekeepers cleaned the home. The property owner did not inform us she didn’t want us to clean the home until a month later, well after the service was performed.

We hired Soliel Vacations as our management company back in the Spring, 2022. They are flat out deceitful, nonresponsive, and do not listen to the requests of us as the Owner of the property. Following several attempts to rectify the issues we had with Soleil's Owner, Nick Christmas (who never responds), we finally gave them our notice that we are moving on from them. Now Soleil has decided to play further games and not pay us for the rentals they had in September and October. It is now the middle of November and we are owed at least $2,400. Soleil claims they have costs for rebooking of previous commitments, but those previous bookings were no more than $600 based on the petty rate of $79/night, which Soleil doubles for their own gain with mysterious charges that they won't explain! I wish we had read Tyler S's review before hiring these clowns!

We regret that ******* was not satisfied with our service, and we recognize that we won’t be able to please everyone. We invite any potential clients or customers to ask for references provided by current property owners on our program and not owners that have parted ways with us. This property owner expressed their disapproval with rates in the winter time. We provided ample data from the market to support the rates we had advertised, but also offered to set a minimum nightly rate they would be comfortable with. This property owner decided to end his agreement with us stating they dismiss our data while existing reservations were still on the calendar. Our agreement states that the owner is responsible for any cost of moving guests and we imposed these charges to the owner. The owner has been paid all revenue due to them, and proof of that can be provided at request. All charges levied to the owner’s account were clearly identified on their statement so there is absolutely no mystery about it; the property owner simply needs to read the line item description.