Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
we were looking to move into a house with era , any time we put in an application they would take up to 2 days to respond , the lady who was working with my wife took off for a vacation and we were left in the dark with no one to help us . none the less when we called up to talk to management to get something resolved they proceeded to hang the phone up , when we called back they were talking to us like they had no idea who we were ,but less then 5 minutes prior they hung up the after getting all of our information
Business response
07/21/2022
Business Response /* (1000, 5, 2022/06/03) */ I spoke with both applicants via phone on 6/2/2022 - prior to being notified of the BBB Complaint. I reviewed their concerns and offered to personally oversee their applications moving forward due to the reported concerns with the Leasing Specialist. Applicants advised me there weren't any listings they were interested in at this time. I advised that their applications would stay on file for 90 days and to contact me directly if they found something they were interested in. Both applicants agreed and the call was ended amicably.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.