ComplaintsforBaptist Hospital, Inc.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I tried to address this complaint with Baptist Hospital they sent me a letter with a lot of fluff and did not address the penalty nor did they address my fall at the Hospital and injury to my hip. I had begged, my Primary Care doctor sent in a referral to Baptist early on to get an appointment at the Baptist Cancer Center Oncology department but it got denied by Baptist. I had talked to Dawn the Case worker when I was in Baptist ER she said to contact Afnan the social worker and she’d work with me to get transferred to Baptist. I was in the doctor’s office waiting for Dr. ****** He came in introduced himself. I told him I was excited to meet him as he had good reviews. Dr. ***** then started scolding me in a loud mean voice. He said I’d been wasting time with other doctors, as well as the Cancer Center in Georgia and I needed treatment. I told him that I’d like to get my treatment here and asked him if he’d do shared heath. He said no, he would not do shared health. He went on scolding and lecturing me in a loud, firm tone. He apologized several times for being stern and direct. Please note it was weeks since my primary care sent in the referral to Baptist and several weeks for Baptist Oncology to make me an appointment. If I would have received an appointment early on at Baptist, locally, there would have been no need for me to go to a different Cancer Institute, and of course, treatment wouldn’t have been delayed. Dr. ***** gave me back the paperwork and I was placing it on the chair next to me when all of a sudden I got dizzy and I blacked out for a minute falling onto the floor, landing on my hip and elbow. Dr. ***** didn’t help me up. I used both hands and got back onto the chair I was sitting on. My friends, who are in the medical field say there’s protocol when a person falls, especially in a medical environment. There was no protocol. I could not believe the tone by Dr. ***** especially towards someone who has cancer.

  Business response

  02/21/2024

  Attached you will find the letters that was sent to ****** ************ regarding her complaint.

• Initial Complaint

  06/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My Father was treated at BHC for a GI bleed which almost took his life. It resulted in him getting surgery because it was life threatening; he was on a ventilator for several days and had to go back into surgery. I’m blessed that he’s still with us today. Now the nurses on the other hand are so damn lazy it’s ridiculous! They’re talking bs about a patient should’ve bled to death because the patient was doing too much. It’s your job to take care of the patients if they are in pain or needing any assistance. My father was wanting to go home, on the morning I called he was very confused and was not himself; I was told he was walking with two walkers that morning and going into other patients rooms, that’s common sense that a patient is not in their right state of mind. For you as a nurse to say a patient should’ve bled and died; you have no compassion nor empathy in that line of work. They get frustrated when a patient needs help on the 3rd floor, if your overwhelmed, then go take a breather, don’t take it out on the patients. Because at the end of the day you have loved ones at home as well!!! Baptist Hospital do better. That is why my father wanted to leave because he felt he was going to lose his life if he stayed there. I’m so disappointed, as well disgusted by the comments made by the nurses.

  Business response

  07/31/2023

  I'm waiting on getting a response from ******* on the patient's name.  All I have it the daughters name and we can't do an investigation without the patient's name.  The hotline complaint just has the daughter's name.  Thank you!

• Initial Complaint

  06/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The specific amount is currently unknown due to the amount of unauthorized procedures that took place in the 48+ hrs that ***** B ******** was at BAPTIST HOSPITAL. ******** consistently said no to procedures. As a patient he has a right to refuse treatment. This is to ensure less harm comes to the patient. Instead of documenting "patient said no to ____" Baptist Hospital staff continued to extort more money out of ******** by use of force. One example is with his *** ***** ******** consistently took it out 4 times and caused bleeding to himself. If a customer says no to a service they should not be charged. ***** turned down every service and wanted to be discharged early than recommended. He has that ability, but BAPTIST HOSPITAL took it away. They did this to add fraudulent, unauthorized charges to his insurance provider. This is not a good business practice. There should be signatures and evidence of any verbal agreements made. There was none. They mislabeled him as man who could not walk. He can stand and walk as good as an ** year old should. He has no *********** and no prior health issues. He was in the room for a *** and ************ He should have been given *********** and released. He did not consent to other procedures. They held him in because they saw ***** B ******** as a BAPTIST HOSPITAL CASH COW. They wanted to put as many UNAUTHORIZED FRAUDULENT CHARGES as they could and get away with it. This is a bad business practice. ***** was struck twice with a needle and screamed in pain. The nurse did not know how to find the veins in his arm to insert an ** for the 5th time. It was like you cant say "no." Well, ***** B ******** did say NO. His power of attorney disagreed to. Doing so, disturbed employees. One employee was upset and sabotaged ***** B ******** ** ******* This is an example of how dangerous it is to say no while being in BAPTIST HOSPITAL care. Now, the ask is for proper billing procedure.

  Business response

  01/01/1900

  Business Response /* (1000, 5, 2022/06/27) */ Our Clinical Safety and Excellence department received your complaint regarding the care Mr. ******** received at Baptist Hospital. Due to HIPPA regulations we are unable to share any findings with you without a Release of Information and a copy of the Power of Attorney.

• Initial Complaint

  03/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Baptist Endocrinology is supposed to coordinate medical needs of their patients with other providers such as ******** for diabetic supplies. In my case they have not. When I tried to coordinate between the two of them I was told it's my responsibility to get ******** the information they need when Baptist Endocrinology has that info, This was told to me by a rude and obnoxious staff member named Kay or Kayla. Now I'm out of supplies and ******** and Baptist Endocrinology don't care that the patient is suffereing. They refuse to communicate and iron the matter out.

  Business response

  01/01/1900

  Business Response /* (1000, 5, 2022/03/10) */ Our Clinical Safety and Excellence department received your l complaint regarding you experience with the Baptist Medical Group Endocrinology office and a communication breakdown with ********. After receiving your complaint, we requested the Endocrinology Practice Manager review your record. It is my understanding that she reached out to you directly to assist you with a resolution. We apologize for any inconvenience this may has caused.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩