ComplaintsforUSA Senior Medical Alarm

• Initial Complaint

  05/29/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  1.I started senior alarm monitoring services for my mom ********************* with USA Senior Medical Alarm in December 2022. 2.The monthly monitoring fees were paid via my credit card due to the company says they were not able to access the checking account I provided. 3.I cancelled the services on Tuesday, April 23, 2024 and returned the device on Saturday, April 27, 2024 by *** with tracking. 4.USA Senior Medical signed and received the device on Monday, April 29, 2024. 5.On Thursday, April 25, 2025, USA Senior Medical Alarm took $359.00 from my checking account via ACH without my authorization using he information that they said they could not access my account ********* Monday, May 6, 2024 I processed a ACH dispute with NFCU and they refunded my $359.00 7.On Monday, May 13, 2024 USA Senior Medical Alarm used an unauthorized check with a check #**** and stole $400.00 from the same *********** contacted ******************** on Friday, April 26, 2024, Tuesday, April 30, 2024, Wednesday, May 1, 2024, Tuesday, May 14, 2024, Wednesday, May 15, 2024, Monday, May 20, 2024, Tuesday, May 21, 2024 and for the last time on Wednesday, May 27, 2024 with no resolution.9.USA Senior Medical Alarm responded to me on Tuesday, May 14, 2024, Tuesday, May 21, 2024 and informed me that the check was in the mail.10.On today, Wednesday, May 27, 2024, still no check in the mail, I also asked that they refund me via ACH and I have yet to receive a refund even after they acknowledge receipt of their device.

• Initial Complaint

  03/19/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  *** Senior Medic alert has taken $400 from ************************* bank account after she informed the company that she would be cancelling services.3/11/24 All equipment was returned promptly 3/14/24 No ability to contact the company to resolved issue. They took the money and disappeared.Contact for the company goes to voicemail company with no calls returned **************

• Initial Complaint

  10/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  No return calls to stop payment and to be refunded for medical alert for my mom who is now deceased

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contacted USA Senior Medical Alarm to discontinue the subscription to my mothers medical alert necklace. They agreed to cancel it but I am continuing to be charged on my credit card each month of $24.95 I have left at least 7 messages with their answering service and have not received one phone call back.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My complaint is about the medical alert system that I requested to cancel in September 2022. I made a call to the business. The call was answered by a answering service. I requested that "*******" call me back. ******* did call me and I explained that I am 95 years old and have just moved from assisted living to a care center. The care center told me that I would not be needing the medical alert anymore. They had their own means of medical alerts. ******* didn't want to cancel the subscription but I convinced him I did not need it anymore. He agreed to send a box out to send the unit back and would stop the automatic checking account withdrawal each month. I waited several weeks for the box but received nothing. I have called "*******" at least once a month since October requesting he return my call. Every month "*******" has been taking $44.95 out of my checking account. He refuses to return calls or communicate in any other way. I believe he is taking advantage of me because of my age. Please help me figure this out.

• Initial Complaint

  12/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was financial POA for *********************** and am now executor of the will for her as she is deceased. She died on 11/24/2022 and I immediately called USA Senior Medical Alarm *************) to cancel any business (including automatic withdrawals from ********************** account) with this company. I have called and left messages requesting a return phone call about 6 times. Not only has no one ever contacted me, but the only contact I can reach at the above number is an answering service, not a personal employee of this company. ***, after my first call, immediately withdrew $400 from ********************** bank account and just this week billed her account for $39.95. I have repeatedly ask them to stop and the bank says the only way I can stop it on this end is to change accounts. ********************** lawyer does not want me to close this account at this time because he is handling the probate and wishes this account to remain open. As I see it, USA Senior Medical Alarm owes at this writing $439.95 to ********************** account. I am hoping you, The BBB, can aid me in this, otherwise my next step might be to contact the Attorney General of **************, *******************, to see if he can help. I read a review of this company this evening and saw that someone else has had the EXACT same problem, with $400 being removed from her account when she tried to end her contact with this company. This smells eerily like a scam which I hope is not the case. Can you please help me recover the money owed and end business with this company?

  Customer response

  03/15/2023

  ***Additional Information From ***********

  Here is a summary of how this case with *************************** account was settled.  

  
  

  After BBB got no response from *** Senior Medical, I contacted the ************************* in ******* which transferred me to the ******** Services division.  Apparently they contacted *** Senior Medical and I have no information about what transpired between the two of them, but something certainly did; because I received a telephone call from someone who was not interested in giving me his name but was definitely angry with me for pursuing this injustice.  I pushed back because I (on *************************** behalf) had received no answer from this guy, after calling many many times to an answering service whose employees are not employees of *** Senior Medical.   He demanded that I return the medical device (an ******************** worn around the neck) and I told him I would do so that afternoon after I contacted ****'s health care POA who, I hoped, still had the device.  She did and I sent it to him in ******* immediately. He said he would stop the monthly deductions from ****'s account and he did so.  ****"s bank had already refunded the $479.90 to her account, after my issuing a complaint with the bank.  I do not know if the bank recovered money from *** Senior Medical or not.  

  
  

  I do believe that if I had not relentlessly pursued this, deductions would have continued from ****'s account ad infinitum.   *** Senior Medical does not, it seems to me, have a customer service line, but rather an outside entity that just takes messages and relays them to *** Senior Medical.  *** Senior Medical also does not provide the alarm system.  It contracts that out to another entity.  We were informed by letter in the fall that the service provider would no longer be performing the alarm service because they were not being paid and I assume that means that they were not being paid by *** Senior Medical.  Another entity took over that job.  **** died shortly thereafter and that's when the deductions/incommicado status problems began.

  
  

  In conclusion, *** Senior Medical cannot be reached by phone, neither does it provide the alarm activation system, nor does it pay its bills.  The one thing *** Senior Medical does do and does well is deduct money from clients' bank accounts.

  
  

  This is a summary of my experience with *** Senior Medical.  I hope others do not get hooked into this company's deductions plan.

  
  

  *******************************

• Initial Complaint

  10/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I ordered a Health alarm that I could wear from USA senior medical alarm company. After about eight months my health improved and I wanted to cancel. I called the company approximately seven times. Each time the car was answered by an operator who said she would pass the message on. No callbacks over a period of about two weeks. So I discontinued the automatic payment thinking that would get their attention. Well I didnt hear back from them however on October 3 a check was posted to my account from them for $400. I have attempted to contact them via phone and email and still have no response. I am assuming that the $400 is a charge for the little alarm system that I still have. I want to communicate with these people and send back the alarm and get the $400 back.

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