ComplaintsforBosch Brothers Air

• Initial Complaint

  05/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Choice home warranty sent Bosch to repair my air cons. Bosch found out the two parts needed werent available or made but ******* (company making the conditioner) told them how to modify it. They told CHW who told me they dont cover modifications. A different tech came to do repairs. Said problem was low on Freon and added that, changing out NO parts mentioned in initial diagnosis he failed to call CHW to change what he needed to do to fix my cond. CHW now says that Bosch never called to tell what they did was different to what was done. I stood and watched and listened to the technician who said the original repair was not needed. ******* at Bosch brothers refuses to call CHW TOCORRECT THIS so They reimburse me. CHOICE GONE WARRANTY wont believe me so they need to call CHW. ******* at one phone call told me someone from Bosch were going to return $250 but didnt know why that person hadnt called me back first, they need to call and correct this with CHW then send a refund. If the tech would have called them before repair I would only owe $60!

  Business response

  06/11/2024

  As per our conversation, ******************, we cannot refund you the full amount.  As you know, your unit was low on freon.  We agreed to reimburse you $250.00 that we still are going to do.  I responded to the warranty company like I told you I would, and I sent you and BBB a copy.  The reason why the full amount cannot be refunded is because the balance of the invoice was freon which was supplied by Bosch Brothers and is keeping your unit cooling today.  I received a call back from your warranty company-the persons name is Cisse-he stated that your coverage is still in effect-no modifications were noted.  Please contact them-not the BBB-to find out about that

   

  Customer response

  06/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  As long as i receive the check. 
  Sincerely,
  
  *************************

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The image attached is the agreed amount for a refund and the owner sent that image to my husband to show he was sending the check and asked us to update our ****** review for his company. We have yet to see the check. To the Story- Our A/C unit went out on 3/3- The unit is still under the 10-year warranty for parts and we had a secondary Home Warranty plan. We started a claim with Choice Home Warranty and they assigned Bosch to come look at our A/C. I was told on the first visit that they recharged my A/C with freon and put dye in the system. I paid the $75 service fee and was told the freon was a gesture of building trust. A week later the A/C stopped working again. We let Bosch know- they come out- I pay $595 for freon and dye (was told then that dye was never put in my system). Was told they needed to do this to find the leak in my A/C unit, the tech stated that it could take a couple of weeks for the system to show a leak. My husband brought home a black light to see if he could see anythig and there was dye everywhere- on the ground, and my A/C unit was covered inside and out and they left the garbage in the yard- (have video if needed). Bosch came back out and told me we need a new Condenser coil. They said they would get the part and come out and do the repair. Received a call a few days later from ******** in the office, telling me the part is not available other than in ******* and we would need to pay another $499 for shipping of the part. (My husband and I found the warrantied part locally FYI) We told them no and got a second look and turns out there is no leak at all. We cancelled the Choice home warranty and we explained to Bosch what we knew. Had several text and verbal conversations and the agreed about in the check was supposed to have been mailed to us. Still have not received the check. This is our next step to hopefully get this issue resolved. Our concern is that they just wanted to find something to bill our warranty. Please help. Thank you

  Business response

  04/26/2024

  I spoke to the customer and we agreed on settling for $$346. We agreed to disagree. The services were properly rendered the refund was negotiated as a courtesy towards the customer. Thank you, ******* **********************. 

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bosch Brothers came out and "installed" a double wall oven for me at my home. This occured in October of 2022. When installing the oven they cracked and broke by kitchen cabinetry. I notified them immediately and they sent *** their service manager to look at damage and fix the damage. That was in November and after numerous attempts to reach them and get them to fix the damage they caused they are not calling me back or fixing their negligence. *** also took with him a piece of shelving of mine to match the color and has not returned it nor contacted me to fix this issue. It has been almost 4 months with no attempt by them to fix the damage caused directly by them.

  Business response

  02/20/2023

  Business response taken verbally by BBB:

  We are more than willing to fix the cabinet door, but unfortunately every cabinet company I've gone to have this fixed at a reasonable price have stated they are unable to fix it at this time as they are too busy. If you would prefer, we can give you $200 so you can locate another company to fix your cabinet door.

  Customer response

  02/21/2023

   
  Complaint: 18904948
  
  I am rejecting this response because:
  This company has taken responsibility for damage caused directly by them and come out to my home and taken a shelf to fix the problem ( which they have not returned yet when promising to do so for weeks now).  the damage occurred in October so almost 5 months to remedy this is unacceptable and there has been little to no sincere efforts or communication on their part to do so.  I do not know what Bosch Brothers feels is a "reasonable" price but the quotes I have received to remove oven, make new mask or repair cabinet and reinstall the oven is around $1700 so $200 does not even begin to cover the damage caused and they are responsible for.  This should not be about what they determine to be "reasonable" as I dont think anyone feels a dozen eggs costing $9 is "reasonable" but that is our world today.  

  
  Sincerely,
  
  *********************

• Initial Complaint

  04/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Choice Home Warranty (CHW): I filed a claim with CHW Sept 31, 2021. I reported my Air Conditioner (AC) was failing to cool my home. After several weeks Bosch Brothers Air Conditioning (BB) came to my home. The owner (Herb) came out and serviced the AC with Freon. I called Herb a couple days later because my home temperature went up to 85 plus degrees in the afternoon. Herb came back to my home several days later and told me he was condemning my air handler (AH). He took the time to show me the gauges and said the air handler was condemned and the condenser was working fine. I tried to fine the status of the work to be done from CHW several times with no success. I got a call from BB several days later stating they were going to send someone else out to look for leaks in the condenser. Sam from BB came out and checked the condenser and said he found a leak. CHW then said your repair was approved. They went on to say that there were non-covered charges which turned out to be the AH. I tried to tell CHW that the AH was condemned first and that it should be covered under the contract (we will repair and/or replace all defective parts in the AC system). From then on they only referred to the AH as non-covered charges. I told CHW to check with Herb on the condition of the AH and they would know he condemned the AH. CHW replied that they talk to the technician several times and it was the condenser that was leaking. After reading this I told CHW I would not do business with a company that wasn't being truthful. I told CHW I wanted a different contractor and CHW said I had no choice. After a few more exchanges with CHW I called Herb. I asked him if he remembered the conversation with me about the AH because CHW told me that you (Herb) were denying having said that the AH was condemned. He told me yes I remember the conversation and I did condemned the AH but CHW rejected my diagnosis and so Sam was sent to look for a leak in the condenser. See attach for complete details

  Business response

  05/27/2022

  Business Response /* (1000, 11, 2022/05/19) */ To Whom It May Concern: Mr. *****'s claim was assigned to Bosch Brothers AC Corp. through Choice Home Warranty as Mr. ***** stated. BB found Mr. *****'s unit low on Freon. Freon and dye were added to try to locate a Freon leak. The condition of the Air Handler hanging in the garage, and the Condenser outside was very poor. BB returned a few days later and found a leak in the outside Condenser Coil. Even though the Air Handler was in very poor condition and condemnable, there was No Failure at the Air Handler. We were hired as a 3rd party, so we reported our findings to Choice Home Warranty and submitted photos as they requested from us. CHW, Not BBAC, decides what gets replaced and what doesn't at Mr. *****'s residence, as well as any & all claims that we have done for CHW over the past many years. Because Mr. ***** is not happy with CHW's decision, he's directing his complaint incorrectly. We did our job as a licensed contractor hired by CHW. Please see attached photos, that were submitted with our report, and in which the warranty company alone made their final decision. Also attached are the emails exchanged between BBAC & Mr. *****. Please note, without exaggeration, BBAC's Upper Management & employees have spent numerous hours in an effort to communicate with Mr. *****. Respectfully submitted, Bosch Brothers, Air Conditioning Corp. Consumer Response /* (3000, 13, 2022/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see the pictures attached but not the report you sent to CHW. First service visit: BB came to my house and added Freon and dye to my condenser. Second service visit: Here is where we differ: BB came to my house, hooked up his gauges and said the condenser was fully serviced with Freon. He checked the condenser and did not find a leak. He checked the air handler and said he was condemning the air handler. He did not say the air handler was working and doing its job. The thermostat was set on 72 and the inside temperature was 85. I told him the temperature was fine until the afternoon when the outside temperature rose the inside temperature rose. I asked BB when the work would be approved. BB said the next day. Several days passed *** I received a call from BB stating they were going to send someone else out to look for leaks that was better than the owner of BB at finding leaks. BB sent a different technician out and he found a leak in the condenser. That same technician on a later visit told me the air handler was bad but that's what CHW does to get out of paying for the entire repair. The owner of BB called me trying to get me to pay him $2610 for the installation of the air handler. He told my wife and I that he did indeed he condemned the air handler but that CHW without evidence didn't accept his report. It was over six months we were without an air conditioner and my wife suffers from several conditions that make her suffer more without air conditioning. I agreed to pay BB the overcharges with the condition that I would take CHW to court if I had to in order to get reimbursed for the air handler given the conversation with the owner of BB. After I paid BB and I asked the owner of BB to sign a document of the conversion we had, I was told not to harass him. The conversations I had with CHW legal department stated they would cover the air handler and installation with the documentation from BB. These are the charges I objected to from BB: Charges 475 Not valid Supplied Air Handler Labor Only 320 320 Valid Non-Covered Charges 475 Not valid Duct Modifications 450 Duct was not modified. 20" pie shaped piece cut out and replaced miss match paint, paint doesn't cover writing on tape, paint smeared on wall. Refrigerant Line Treatment & Mods 250 This needs to be done because of condenser not AH Disposal 100 Valid Emergency Float Switches & Labor 290 40 $14.50 part 5 minute installed as shown on YouTube.com Switch not switches. Drain Line Modifications 100 No drain line was modified Auxiliary Drain pan & Installation 150 Did not supply or install Total: 2610 360 2250 overcharged for 3.5 HOUR JOB

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩