ComplaintsforCampbell's Enrolled Agents & Co, Inc.
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Complaint Details
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Initial Complaint
06/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went to file my taxes in person with this company as I have many past years. I went and filed on 3-25-22 and I waited 6 weeks and no response with results of my taxes being completed. I sent many emails and was told it was done, just sitting and waiting for the desk staff to complete their portion. So, I went up on 5-23-22 and picked them up and then had remorse as I had confidence in their work. So I dropped them back off to them as they were not complete and confirmed they would complete them. It is now 6-21-22 and I have emailed and called without any response from them. Last email I sent to them was on 6-9-22. I do not believe it would take over 3 months to complete a simple person's taxes who sat there for their whole apt. I like to make a formal complaint against them as I still have nothing completed. Never in my life have my taxes been late prior to this.Business response
07/11/2022
Business Response /* (1000, 5, 2022/06/23) */ I have contacted the client and have resolved the complete issue and the misunderstanding on the situation. Client is happy with the resolution and will return next year with us.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.