ComplaintsforNeumann Construction & Roofing, LLC

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Roof put on 3/17/23. A roofer went on my roof and told me the roof shingles along the edge of my room where the carport is are cracked and should be replaced. Company sent some men who could not speak English to communicate. They put some type of stuff down but it did not do the job. There is still 3 leaks along the edge of my roof. They also left a heavy container and flashing that a neighbor put in my shed that I do not want. It is too heavy for me. I have text them and sent an email but not getting a response. *************************** is the Operations Mg. ************. *************************** is the General Mgr., ************ I was dealing with. Sent him an email 1/3/24 but no response. The picture I sent is how they left my roof in March when they finished. I would not have know how it looked if it was not for my neighbor. I am a widow age ************************************* When I got back to ******* on 1/1/24 I noticed there is a leak in my bedroom ceiling. They left nails from their work in March and I noticed that the heads are ok but the nails are turning *****.

  

  Business response

  01/17/2024

  Hello,

   

   Per the attached photos. That area was already addressed. I have attached two photos of the completed repairs in this area. Per the insured we have material still on site. It was also brought to our attention that a leak has occurred. We plan on reaching out to the insured today to discuss in further detail. Thank you. 

• Initial Complaint

  10/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company got $25,000 from my home owners insurance policy to put on 3 tarps and sandbags that ripped and was hanging off the roof and would not fix it. They received two checks for $14,000 and $11,000. They bought the tarps from Lowes because I videotaped them and the bags were all over the yard. They fraudulently submitted invoices for work that was never done. I was ignored when I asked them to come fix the tarps.

  

  Business response

  10/27/2023

  Hello ****************,

   

   

    We don't dictate the pricing for tarps. We use a program called Xactimate. We factor in all line item materials with labor to configure the cost for tarps. Tarps are only installed as a temporary relief effort to ensure your property doesn't sustain any further damages until the roof can be fixed. Tarps usually last up to 30 days before the tarp has to be fixed or replaced. We provided tarp services on two different occasions. I'm sorry you feel like the price isn't adequate. I can not give you a refund at this time. However, I will follow up with your insurance carrier to confirm if a credit is needed. If the carrier believes that a credit is needed, we'll have that finalized with the carrier. I will follow back up on Monday. Thank you. 

   

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please find a detailed description of the leaks in our roof, water intrusions and mold issues we have been dealing with in the attached Word document.We would like to request the Better Business Bureau assistance in getting help. This nightmare has taken years of our lives and has disrupted our family and work in ways that cannot be explained. The sleepless nights, the emotional distress, the headaches and allergy-like symptoms, the loss of income, the extra expense in hiring an inspector, replacing damaged property, and the list goes on. Please note that we have 4 young children living at home.Thank you for your attention and help in this matter.*************************

  

  Business response

  10/27/2023

  Good afternoon **************,

   

   

   

    We've done everything we could. We found the source of the leak that was caused by water intrusion coming in from a crack in the wall where the two stories tie in. The leak was not caused by our roof install that occurred a couple years back. The stains and water damage to the interior were not a cause of our roof install. We took it upon ourselves to remediate the affected areas. Once the remediation process was complete we had an air quality test done to confirm  the air  quality was in the normal state. We have the certificate of the post verification test that shows the air quality test passed. 

    Lets be mindful that we took that needed effort to find the leak and address the damages that we had no tie to. The interior repairs were complete.  We have addressed all issues with the roof and we'll always stand by our roof warranty. If you have any roof issues in the future please feel free to reach us. As for any leaks with windows, walls or any other areas of your exterior that *** allow water to intrude would need to be addressed by homeowner. Thank you.  

  Customer response

  10/27/2023

   
  Complaint: 20781589
  
  I am rejecting this response because:

  Since Neumann Construction & Roofing has been brushing off our concerns, we hired a licensed inspector to perform a thorough inspection of the roof and the office in our home. We found that we have TWO ACTIVE LEAKS in our roof AND we have DANGEROUS LEVELS OF MOLD in our home office. How can they say this has been fixed??? Please read through the attached report. The inspector found NO cracks in our stucco. But he DID find issues with our roof. We had two other roofing companies confirm the issue is coming from improper installation in the dead valley area. We're reattaching the inspection and mold report from the inspection. We have been unable to work from our office for the last 3 weeks since the smell is unbearable.
  
  Sincerely,
  
  *************************

  

  Business response

  11/02/2023

  Neumann has gone out to this house and inspected the roof in the location of the leak. We pull up the shingles and looked for damage. We also did a water test on the whole area for 1 hour. We found cracks in his stucco that when tested leaked into his house. This wasn't part of the roofing system that we installed. An engineer is going out to his house to confirm if we are correct  that the stucco cracks is causing the leak. We have told ************** if this is not the case  and the engineer finds out that the leak is in fact coming from the roof we would repair that section. We also did the interior repair and the mold testing even though at this point the leak is not part of the roofing system. If the engineer does find out that its leaking from the stucco are we want all this retracted and an apology letter sent to Neumann Construction since we have gone above and beyone.

  Customer response

  11/10/2023

   
  Complaint: 20781589
  
  I am rejecting this response because: We acknowledge that Neumann has come to our house several times and attempted to fix their poor workmanship during the installation of our roof. However, during the process they made the issue even worse than before. Have you even taken the time to look at the inspection report from the licensed inspector that we hired? We HAVE TWO ACTIVE LEAKES IN ********** AND THERE IS WATER INSTRUSION INTO OUR OFFICE. We have dangerous levels of mold that was never taken care of properly during the remediation process. The inspector was unable to find ANY CRACKS in our stucco that would cause any water intrusion. At this point we're waiting for a second inspection report from an engineer that was hired by the home insurance company that sent out Neumann's to our home in the first place. 

  We'd like the opportunity to be able to share our experience with Neumann with other consumers through the BBB. We'd also like a sincere apology from Neumann once this is finally resolved.
  
  Sincerely,
  
  *************************

  

  Business response

  12/05/2023

  Neumann, has reached out to ************** to resolve this matter. 

  Customer response

  12/13/2023

   
  Complaint: 20781589
  
  I am rejecting this response because: We are still waiting to see how the company will resolve the situation.
  
  Sincerely,
  
  *************************

  

  Business response

  12/28/2023

  Our CEO has met the insured on site. We are handling the insureds concerns. We are in forward motion. I new roof is in the works. Thank you. 

• Initial Complaint

  01/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My insurance invoked the right to repair and assigned Neumann Construction. Neumann had their adjuster come out in December 2022. Insurance gave approval for Neumann to move forward with a reroof on 1/3/23. I called Neumann on 1/6, 1/13, 1/18, and 1/23 asking for my documents to be sent so that I could approve scope we could move forward with permitting and begin work. After speaking with the representative today they claim my email was wrong (even though they verified it every other phone call and they have sent me email communication previously) and said they would have the document department call me right back. I still have not heard back from them.

  

  Business response

  01/24/2023

  Hello, We called this morning and left a voicemail. The documents were sent to the correct email. We're not looking to delay the process any further as we have followed short on getting these documents over to your right email. We do apologize and would like nothing more but to get this back on track. Please follow back up with us today at your earliest convenience. Thank you. 

  Customer response

  01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been left without a kitchen and main bathroom for a year after a waterpipe leak. ****** Construction finally put in cheap cabinets and flooring in the kitchen without removing the black water damaged subfloor. Now there are kitchen cabinets and no countertops, no sink, no water. It has been a year since the water damage They won't even pick up the garbage. They say they have no plumber. Not sure what can be done to save the kitchen, the floor would need to be pulled out to replace the subfloor. The cabinets don't fit right and need to be custom built to fit the space. It sure would be nice to have a toilet back in the bathroom.

  

  Business response

  12/22/2022

  Just so we're all on the same page it did take the insurance carrier over 6 months to get an approval for the kitchen area to get done. Once the approval was granted material was ordered. The cabinet order took time as Covid slowed down a lot of the progress. Once material was available then it fell to demand which also slowed up the process. We are in the process of getting this wrapped up. The material that was purchase is of like and kind. The original cabinet material were partical board made cabinets, we actually went back with wood.  We cant control material progress but... we can control installation. We hope to have the job wrapped up by New Years or right after. We do apologize for the inconveniences as our intentions were never meant to delay the progress. 

  Customer response

  12/30/2022

   
  Complaint: 18450284
  
  I am rejecting this response because I am still waiting on a bathroom sink, a toilet, a bathtub, kitchen **unters, kitchen sink, floors and cabinets replaced, two screen rooms recarpeted. They only show up once a month or so. I don't believe they have ever shown up two days in a row. The insurance **mpany ** operated immediately and we have been without a usable kitchen for over a year. There are no excuses! Either finish or drop the job from the insurance **mpany so we can get someone else.
  
  Sincerely,
  
  *************************

  
  

  

  Business response

  01/17/2023

  We are working on getting this wrapped up. Our project manager has been actively working on the job to complete all repairs to the customer's satisfaction. 

  Customer response

  01/20/2023

   
  Complaint: 18450284
  
  I am rejecting this response because:

  I am still waiting for the job to be completed. They say they are going to do something possibly next week. We will see if anything happens. More than a year has passed and the old bathtub still sits in our screenroom, we have subflooring in our kitchen, no countertops or a kitchen sink. The bathtub has not been installed even tho it is in a box outside. There is no reason they can't rip up the wet stained carpet in the screenroom. It is unreal the conditions we are living in.
  
  Sincerely,
  
  *************************

  

  Business response

  01/24/2023

  Hello. We completely understand the circumstances as we're continuing to work with you to complete the repairs. We've ran into issues with our subs maintaining their schedule. We'll continue to press forward. 

  This response was taken verbally by BBB:

  Anything wet in the home has been removed. It was delayed because the insurance had not approved payment. At this time granite countertops have been ******************, which includes the toilet and tub is being reassigned to a new plumber to be installed. ******************** did not show up and was let go. The screen room carpet is outside the scope of the contract. The gap in the cabinets is a dead space required due to the design, a filler is already in place on the front and it will be covered by the countertop. We hope to have this completed no later than mid February but the timeline could be affect by sub-contractors which we have little control over.

• Initial Complaint

  06/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Nearing 12 months since the beginning of this roof replacement project and still waiting the most simple of steps. The replacement of rotten wood and the rain gutters. This ignores the fact that they used less nails than required by code in each shingle. If the company disagrees with this assertation, I dare them to come back, climb on the roof and record with video the amount of nails used. I guarantee no one from Neumann has the integrity to take me up on this. I'm not even going put in an official complaint in on dismal if all cleanup portion of the job that left roofing nails scattered like tacks, in scores, around every side of my home. The endgame of which left with one of those nails going through my son's shoe and forced him to a doctor's visit to get a tetanus shot. Medical records and the nail in question are available for review upon request. Yet, all I want is the job of replacing the rotten wood and gutter, of which were never in question nor contention. Neumann mgmt might try to feign excuses by the fact they once sent out a sub who has never once even worked for the company, knew what the job entailed or who did not even have any material to do the job. This person was apparently sent by Neumann without even contacting me to expect them. I am 82 years old and an expect at the very least, a phone call by a contractor to confer someone is coming to do work. I did not allow this person who might not even be licensed or insured to work on my roof, whom I don't even know who they even were. If Neumann thinks this pathetic attempt to finish the most SIMPLE of tasks was professional or even safe, than I rest my case. I do have photos of the unfinished work, or the hole in my sons foot, and the nail. But, I am not going to waste my time loading them unless I know this complaint will actually be viewed fairly by the BBB.

  

  Business response

  07/05/2022

  Business Response /* (1000, 5, 2022/06/20) */ Neumann received assignment from insurance company to perform full roof replacement dated 10/28/21. On 11/3/21 Neumann employee conducted a walkthrough with the homeowner to go over the scope of work approved by the insurance company. Neumann provided a free upgrade for the following items at no cost to the homeowner; GAF 30 year dimensional shingles Peel & Stick underlayment GAF SAR hip and ridge cap Re-roof took place on 12/21/22 and was completed on 12/27/22. After the roof was completed, the homeowner wanted areas of the soffit replaced which was not on the original scope of work the insurance company approved. A supplement for areas of the soffit to be replaced was submitted to the insurance company and Neumann had to wait for approval. Neumann was informed by the insurance company they would be covering section of the soffit to be replaced. Neumann completed the soffit replacement on 3/1/22 per approved scope of work from insurance company. The entire soffit & fascia was painted around the house. The homeowner then requested the wood headers over the front door and windows be replaced. The insurance company denied replacing the headers due to it not having anything to do with the roof claim. Neumann does not determine coverage of policy and can not perform work not approved by the insurance carrier. When the homeowner was informed the headers were not being replaced, she refused to let us complete the job by installing the gutters. Neumann had two appointments with the homeowner to install the gutters which she canceled both times. The homeowner refused to let Neumann back out to install the gutters. Neumann informed the insurance and the money was sent back to the carrier. Homeowner stated Neumann sub contracted **** ******* to come out and complete the job (gutters). Neumann has no affiliation with **** ******* and has never used them as a sub contractor. The roof passed Final inspection on 2/3/22 per Florida Building Code.

• Initial Complaint

  01/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Job originally started about 12/3/21, when they collected $500.00 insurance deductible. Work has been off and on. They discontinued all my water and sewer in my kitchen two weeks ago and and haven't given me a date I'll get it back on and the job will be completed.

  

  Business response

  01/28/2022

  Business Response /* (1000, 5, 2022/01/14) */ Per our notes on Monday Jan. 10th 2022 the homeowner called about the sink cabinet. The wife called 2 days later after it was pulled and said they cant live without a dishwasher. They refused to let us hook up a temporary sink in which we had on site on the 5th. Now hotel accommodations are being asked of us. Its been relayed to the homeowners that cabinets take a couple of weeks to get built. A temporary sink is how we approach kitchens and baths when cabinets are being replaced until the new cabinets are built and ready to be installed. We cant put a clear time line of completion together on when the cabinets will be ready as materials have been running behind schedule due to material shortage and covid. We'll continue to work through this with the homeowner until we can get this completed. The best solution we can offer at this time is a temporary sink until we can get the cabinets ready.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩