ComplaintsforZenit Service, LLC
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Complaint Details
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Initial Complaint
09/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of the transaction was June 02-2022 The amount was $1,118.90 The company "Zenit Service HVAC" committed to providing me with fixing an A/C unit. This company never fixed the A/C unit and they charged me $1,118.90. After this I contacted a different company and they fixed my A/C unit for much less money. This business has never tried to resolve the problem they only suggested I change my A/C unit. The account invoice numbers are ************************************ Thank you for your help.Business response
11/09/2022
Business Response /* (1000, 10, 2022/10/17) */ Complaint Response, Mr. ******/Owner, Mr. E**** Tenant. Starting with we don't have the Owner in our data base, all invoices are for a rental property occupied by the Tenant, the invoices listed are for 3 separate/totally different repairs called in for service by the Tenant, all 3-invoices were Authorized by and paid for by the Tenant at the time of services with No Complaints at those times or in a timely manner thereafter. At no time have we sent any Estimates for replacement units or at any time on our invoices did we recommend or suggest replacing Any Units at address occupied by Tenant. Noting the last invoice****** was dated 8-16-22 and again advising we have heard nothing from the Owner or the Tenant since that invoice until this complaint, we double checked our emails, invoice texts and Tech. texts and everything was signed off on and paid in full by the Tenant with no Complaints so not sure what we could have tried to resolve before now because there were No Complaints to us, Please let us know if we can provide any further details or if you guys need anything else from us. Thank You.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.