ComplaintsforZeroRez Jacksonville
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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Contracted this company to clean carpets. Technician did not address the areas that were pointed out as "trouble" areas although charged an up fee for pretreating the areas. Carpets were left soaking wet and following morning sticky. While in my home, the technician dragged the hose up wooden stairs and damaged the edges of the treads. I contacted a manager who is dismissive and condescending. I gave my debit card to pay the invoice, I had to ask the amount. Later when I went to view the invoice the technician had FORGED my signature on the invoice. Contacted Zero Rez again and they are dismissive and rude. I WILL NEVER - EVER - USE THIS COMPANY FOR ANY REASON!!! I also won't recommend them and will continue the media campaign showing the issues and telling my experience. POOR QUALITY, POOR CUSTOMER SERVICE, ALLOWING ILLEGAL BEHAVIOR, DAMAGING PEOPLES PROPERTY.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.