1 Customer Reviews
Review from Becky B
1 star04/01/2022
All Seasons enclosed our lanai 3 1/2 yrs ago and it has leaked from the beginning. When we first alerted them to the problem , Chip would send someone out to try and find the source (at least 4 times) but after a while he stopped responding to our emails with no explanation. We're very disappointed in his follow up service and would hesitate to recommend this company to anyone.
All Season Rooms Response
04/06/2022
Mr. & Mrs. ******,
We were just out at your residence on February 28, 2022, to address all issues you were having. When we contracted back in October 2019, we went over the various categories of sunrooms available. You chose to go with a category 2 sunroom, knowing that the sunroom was not water resistant, and signed an affidavit to that effect, required by Sumter County. We have always come out and serviced your lanai enclosure as soon as we could. Please note we did have a phone number change in November 2021. Our new phone number was changed to 352-322-1192 & of course you do have a direct cell number to Chip. We take pride in servicing our customers; however, we cannot take responsibility for leaks on a CAT II sunroom, but we will always try to service you as best we can around our current installs.
Customer Response
04/07/2022
We are aware that the Cat 2 sunroom is not guaranteed to be water resistant but the problem lies in a faulty track installation that does not drain the water when we have heavy rains, which is quite often in central FL. We aren't aware of anyone else whose room leaks in normal weather conditions and always in the same spot. If All Seasons has decided not to pursue repair of this issue, we will seek remedy through another avenue.
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