ComplaintsforExperienced Internet.com Inc.
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Complaint Details
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Initial Complaint
02/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My checking account was charged 2/2/24 in the amount of ***** by this business without my permission. I do not know what the charge is for and I wish for my card information to be removed from this business's data base. Thank you.Business response
02/05/2024
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Initial Complaint
02/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have no idea who or what this business is but it has charged several unauthorized transactions to my account. Jan **** $1.95, Feb **** $49.95 and $4.95Business response
02/05/2024
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Initial Complaint
01/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
This company randomly charged my account without my knowledge, authorization, or any prior approval in the amount of $49.95 USD. I never enrolled or consented to any service or charge and attempted emailing the support address on their website.Business response
01/15/2024
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Customer response
01/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
01/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Deducted from my checking account. It is two separate charges. One amount of a $1.00 and another for $1.95. Don't have a clue what the charge is for.Business response
01/05/2024
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Initial Complaint
01/03/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
A website by the name of digmrkp.com has been debiting money from my bank account without my permission. They are a 3rd party website however they will not give the name of their company or the purpose of debiting money from my account. This happened 1st on my debit card and now it's happening on my husbands debit card. It's a recurring charge of *****. Currently they have stolen over $150 from our account. My husband used some tracing software to find out that their actual location is in ******* but appears to be located in ****** with their server tower in the middle of reservoir which is all false info to throw the customer off their trail. They also have a possible location in *******, *******.Business response
01/04/2024
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Customer response
01/05/2024
This is not the first time they have fraudulently taken money from my account and each time I pulled up the identification letters on the transaction it went to different websites that all looked the same. Different web addresses but same pictures on site, that says fraud to me. I am not satisfied with just a refund. I want this company put out of business. They are a scam organization, not a real company. I had no streaming service through them and had never even heard of the supposed companies they do business with as a third party bill pay service. They are scamming people worldwide and they need to be stopped. I would like to add that I have also reported them to the Federal Trade Commission.Customer response
01/08/2024
Date Sent: 1/5/2024 6:33:24 PM
This is not the first time they have fraudulently taken money from my account and each time I pulled up the identification letters on the transaction it went to different websites that all looked the same. Different web addresses but same pictures on site, that says fraud to me. I am not satisfied with just a refund. I want this company put out of business. They are a scam organization, not a real company. I had no streaming service through them and had never even heard of the supposed companies they do business with as a third party bill pay service. They are scamming people worldwide and they need to be stopped. I would like to add that I have also reported them to the Federal Trade Commission.Business response
01/30/2024
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Customer response
02/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
12/31/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I did not give any permisions and do not know what the company is. I have called three times and they have just hung up on me. I do not want this service and I want them to stop billing me $49.95 the last two months.Business response
01/01/2024
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Initial Complaint
01/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
They keep charging me for no service rendered. Almost weekly I see a charge on card and I don't what it's for. I also don't know who this is or how they got my account number. I want, but don't have to be refunded. I need it to stop before it's a lot more for nothing. I don't want to get a new card because this card is attached to legitimate businesses.Business response
01/20/2023
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Initial Complaint
12/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Without authorization this company continues to withdraw money from my account. 12/13/22. 4.95 12/4. 39.95 11/29. ****Business response
12/29/2022
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Initial Complaint
09/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I attempted to download an app called ParkMobile online on my phone. This company poses as ParkMobile and lures people to give their credit card information and then charges them erroneous amounts of money. I have attempted to get in contact with them to remove me from their charges to no effect. They are a scam and provide no service and are charging my card on a regular basis. My card recognizes it as a scam and refuses to accept the charges.Business response
09/12/2022
We have refunded the account in full and blocked the associated credit card with the transaction to ensure no future charges occur.Customer response
11/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
9 total complaints in the last 3 years.
6 complaints closed in the last 12 months.