ComplaintsforAdvance America Online.com (Imposter)
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Complaint Details
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Initial Complaint
09/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
*** now requires a confirmation code when you try to read the email/ The code is sent to your [hone number. Unfortunately, my old phone died and I had to replace it; the new phone (it is an android) has a different phone number than the /old one. I told *** that the number they insist that I use is no longer valid; the phone is dead and tried to give them the new number but they said you are not allowed to change phone numbers anymore, They always allowed it in the past but no any more;if you move, or have to replace your phone you are out of luck. They even keep billing you for a resource you can no longer use. I asked to speak to a supervisor but they refused that request too. In the mean time, my email which I am not allowed to have access to and which may have important information about upcoming doctors appointments, possible jobs, or early voting sites is shut off from me.Initial Complaint
07/25/2023
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
I applied for a loan and was told itd be in my account by the next business day that was the 25th of this month Friday and here we Tuesday. When I talked to my bank they told me Advance America made the mistake and instead of getting a deposit my account is negative $600 plus !!!Initial Complaint
04/18/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This company got access into my bank account and changed charges in my account. Because I refuse to accept a loan from them,the employees name is *******************************.Initial Complaint
10/05/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I was contacted by ************************* stating I was approved for a loan emailed mr a ****** doc, which I filled out and then had me speak to ***** a loan officer, who had me stay on the phone until I got to ******* parking lot then texted me a bar code with some girl name on it and had me refund the money back to him then send copy of receipt, wont stop calling or texting, they now have my bank and social security numbers.Initial Complaint
04/30/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Advance america called me said i was qualified to receive a $5000 loan bucks. I had to go to a walmart or cvs. Some place that has gift cards. To call her back before i go into store. So i did so. She told me to buy a $175 gift card. I did so at cvs on shields & west ave in Fresno ca. I kept asking if this is a scam, she said no. Then take a picture of the gift card after scratching the bar code off and take a picture of the recipe. I did so. Then after she said she would call me back with a location to go to the Western union. So she called back to say . i used the google play card and i was now disqualified for the loan. This happened on April 29 2022 i tried calling back no answer. Im on disability benefits. SSI. I cant afford this. Im homeless and now i cant pay my storage unit. She called from ********** and her name Alice B. Please help ****** *****
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.