ComplaintsforCell Doc
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Complaint Details
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Initial Complaint
01/10/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On Wednesday December 22nd 2021 I spoke to the associate at Cell Doc to get a quote for a screen repair on an iPhone xs. He told me it's normally $140 but since they had a sale, it would be $120. December 24th, I went to Cell Doc located at Seminole Towne Center, 200 Towne Center Cir, Sanford, FL 32771 to get the screen replacement. The same associate said it would only take him about 7 minutes, which surprised me. He got it done around that duration and when I went up to the desk he was adamant about me doing a review immediately before I could leave or inspect the phone. I did a quick review then once inspected the phone it looked normal, but I did notice a small white spot on the screen but since it was minor I let it go. Once I got home, the screen flashed a couple times to a black screen and would do it every once in a while about every other day. As more days went by the phone started randomly shutting off then restarting. Since I've been dealing with my grandmother being in the hospital and then ultimately her recent passing * was so busy that I didn't have time to take it back to him for him to inspect and fix the issue. Today, that same white spot turned yellow and the phone again randomly shut off but has not turned back on. I believe he replaced my screen with a poor quality aftermarket LCD screen and possibly replaced my battery with a generic one as well. I can't confirm that he replaced my battery just yet until I have Apple repair it but when I spoke to an Apple associate they said that's what it sounds like. I would like a full refund of the $120 I paid him as well as an additional $279 and $69 that Apple is charging me for a screen replacement and battery replacement for a Total payout of $468.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.