ComplaintsforUnlimited Restoration, Inc.
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Complaint Details
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Initial Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Apr 21, 2023 a golf cart crashed into the lanai of my rental home, *********************************************************** and went through the door into the home. I filed a claim with my insurance company *************************************** Florida (AIICF). The adjuster sent out someone to estimate the damage. I was given name of the recommended contractor, Unlimted Restoration. I accept the proposal, and paid the deductible. To date repairs have not be made. I have been told the parts needed for repair are in. My rental manager and I have been repeatedly told by Unlimited Restorations that the permit was submitted but there's no record of it. I did file a complaint with the state about the insurance company. Findings attached. AIICF shows the case closed although work has not been completed and no inspection performed.Business response
12/12/2023
To Whom It May ****************** are in receipt of the recent complaint to the Better Business Bureau regarding the property located at ******************* As discussed, I have recently become the manager of the office where this assignment and project has been handled. I was made aware on Thursday, 12/7/23 that issues existed on this project and went to the home on Friday, 12/8/23 to inspect the repairs that have been performed. I met with the tenants, Mr. ***** ******************* at around 3:30 PM that day.
While I'm not sure what day it was posted, there was a permit attached to the new sliding patio door recently installed. Our Project Manager advised that when inspected, there were some screws required by the manufacture noted by the building inspector as not installed to the upper rail. The door that was installed is not the correct door and will need to be replaced. There is a current building permit pulled for this address for the replacement of a patio door and we will notify the inspector that a new door will be ordered, and he will be made aware once installed.
I reached out to ****************** late today to discuss the matter and after a number of calls back and forth we finally connected. ****************** advised that she was out to dinner and could not discuss the matter now but would call when she was available.
We will ensure this matter is addressed, and the property owner is kept informed about the actions to be taken, when the new door will arrive and the date of install.
Please advise of any additional actions we need to take regarding this file with the BBB.
Thank you,
*******************
Operations Manager *****
Cell: ************
Email: ******************
************ | urinow.com
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.