ComplaintsforUniversal Driveshafts LLC

• Initial Complaint

  11/13/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have 2 driveshafts on my truck. 1 of them went bad. I paid 325$ to get it repaired. But instead of repairing the broken driveshaft they replaced the driveshaft the was not broken. They refused to fix the correct problem after I pointed their mistake out. They want me to pay all over again.

  Business response

  12/14/2021

  Business Response /* (1000, 5, 2021/11/29) */ Contact Name and Title: Moodi H. Contact Phone: 8136445707 Contact Email: ****@universaldriveshafts.com Hey Johnny, Your four wheels drive Infiniti QX56 has two Driveshafts. We service your Rear Driveshaft as requested, you filled and submitted our paperwork signed by you to service YOUR REAR DRIVESHAFT. You came back complaining about your front Driveshaft and trying to demand that we give you $100 cash back saying we didn't fix the problem, we offered a store credit because we wanted to help you fix your problem out of courtesy, But you insisted you wanted $100 cash back like we did something wrong. At the end of the day we did our due diligence as best as we can to help you, and your store credit offer will stand until January 1st 2022. attached our paperwork for the record signed by you showing your repair request. no need to go back and forth we have you on video you did not want us to do the repair for the front driveshaft or take the store credit, you only demanded a cash. Thank you Universal Driveshafts Team Consumer Response /* (3000, 7, 2021/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) He is lying on me now and this is slander on my name. I didn't demand anything nor did I sign paperwork for them to fix fix something that wasn't broken. This makes no sense. His video at the shop will prove he is a liar. I would love to see the camera in court. I asked if he would like to just give me 100 to make it even because I already fixed the correct driveshaft. I told them that I would take them to court otherwise. That's not a demand. My truck has2 driveshafts,They charged me 325 for a driveshaft that was not broken. These are the facts. The broken driveshaft was very loud when driven. I told them (on camera also) that I don't know about driveshafts. I told them to find the issue. They didn't. Car was returned to me the same as I left it. And universal driveshaft owner has the audacity to blame me for his mistake and call me a liar liar on Google reviews. If issue is not resolved I'm prepared for court because this is so wrong. It is very bad business. Business Response /* (4000, 9, 2021/12/06) */ Good Afternoon ****** we are apologize for the miscommunication between all of us, we absolutely do our best in every single customer to resolve any issues, we are more than willing and able to solve this for you in a logical way. we would like you to come to our shop so we can discuss the details and come to an understanding and conclusive agreement so we can go ahead and move passes for the both of us. please text our line 813-644-5707 or email us to ***************@universaldriveshafts.com and let us know when you're able to come. Thank you UNIVERSAL DRIVESHAFTS Consumer Response /* (2000, 12, 2021/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I withdraw my review. I was contacted and they fixed all issues with my car

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