ComplaintsforDesignCraft Kitchen & Bath Co
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Complaint Details
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Initial Complaint
10/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Design Craft ruined walls not associated with my project with popcorn ceiling spray and refused to paint the damaged paint unless I paid them a change order fee.Business response
10/12/2022
Walls and ceiling were not damaged as the client suggests. The remodel included removing walls and raising the ceiling, removal of popcorn ceiling in affected areas. While rebuilding the area, we rehung new drywall, taped & finished the walls and ceiling ready fro paint per the contract. The client is upset that there is a visible difference between the old painted areas and the new areas that were finished. In order to properly finish and patch an area we must float in the new texture to the old to provide a seamless transition. His contract did not include any painting, he was never charged for it. He later asked for it to be painted, we advised that the color matching would not be a perfect match and that there would be an additional cost. He refused to pay and we therefore did not paint the areas. No damage was done, there are areas that will need to be painted to cover up the texture between the old and new areas, normal when removing walls and patching. Attached you will find the signed contract which shows no painting was involved.Customer response
10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me ************ Craft and I came to a resolution.
Sincerely,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.