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Additional Information

Not BBB accredited

Additional Information for Pure Testo Explode

View full profile

This is a multi-location business.

Find a Location

Pure Testo Explode has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pure Testo Explode

      Tampa, FL 33684-3201

    • Pure Testo Explode

      3335 Watt Ave STE B # 139 Sacramento, CA 95821-3615

    • Pure Testo Explode

      Ste 1093 PO Box 153201 Tampa, FL 33684-3201

    • Pure Testo Explode

      3201 W Hillsborough Ave 153201-1083 Tampa, FL 33684

    • Pure Testo Explode

      2224 S Fairview St Santa Ana, CA 92704-4937

    Location of This Business
    Tampa, FL 33684-3201
    BBB File Opened:
    7/29/2015
    Alternate Business Name
    • Black Label NO
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    Contact Information

    Principal

    • Customer Service, Customer Service Representative

    Customer Contact

    • Customer Service, Customer Service Representative
    • Ms. Shirley, Customer Service Representative
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Additional Business Information
    Additional Info
    BBB files indicate that the products listed in this BBB Business Profile have a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts. BBB contacted the business in June 2017 about the pattern of complaints, but have not received a response at this time. This BBB Business Profile provides information about the product name(s) listed in this profile. According to information in BBB files, this product has had its orders fulfilled and shipped by The Fulfillment Lab, Inc., a business that is located in Tampa, FL. BBB files indicate that The Fulfillment Lab performs these fulfillment and shipping services for a large number of products in the skin care and supplement industries.

    BBB has had significant complaint activity involving a large number of products that have their orders fulfilled and shipped by The Fulfillment Lab. Consistent throughout most of their product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.

    A BBB Business Profile for The Fulfillment Lab, Inc. can be viewed at http://bbb.org/h/ju62

    Advertising Review

    In June 2017, BBB contacted the business regarding its advertising of free trial periods of its products. Consumers that sign up for the free trial period are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."

    Additionally, BBB asked the company to substantiate claims made on its website about the efficacy or results of using the company's products. BBB requested the business substantiate the claims per standards outlined in BBB's Code of Advertising (Section 34, Claimed Results). Claims as to efficacy or results which will be obtained by or realized from a particular product should be based on recent and competent scientific or other objective data. Advertisers should be prepared to substantiate such claims.

    As of this date, the business has not responded to BBB's request for substantiation about its advertising.

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