ComplaintsforTampa Bay Radiology Associates PA
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Complaint Details
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Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello. I didn't receive my X ray until today which I needed for my employer. I called my family doctor and she doesn't have my result also. I refuse to pay for X ray from 2/13/2024. I'm definitely not satisfied. Thank you for understanding.Business response
03/19/2024
Thank you for your letter regarding the complaint submitted to your organization by *******************************. **************, LLC provides medical billing management services on behalf of Tampa Bay Radiology. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Tampa Bay Radiology.
Our review of the patients account has resulted in these findings:Tampa Bay Radiology Associates PA is billing for the radiologist who read x-ray films that the patient had at HCA ** *************************./
The patient can call Medical ****************** at HCA to get copy of radiology report or the patient can have referring doctor call x-ray department to receive copy.
The patient is responsible for $21.38 balance per the patients insurance.
We regret for the inconvenience this has caused *******************************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.Initial Complaint
11/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Account number ******* I went to the hospital on 9/19/2023 because I had a stroke. The hospital staff was fantastic, they saved my life. The next day I was taken to get some CRTs and X-rays done. When I arrived it was a closed *** machine and my shoulders were too large for me to fit my head and neck into. They told me that I needed to go to a company with an open *** machine and took me back to my room. Let me make it clear. No testing or scans of any kind happened because I was too large for the machine. I was literally in the room with the *** machine for 4-5 minutes while I waited for the tech to come in and then he realized that I was too large for the machine they had. He apologized for not being able to help but we both realized that it was because they didnt have an open *** machine. The following week the bills started coming in via mail, text and emails. It was $990. I literally called ******************* Services DBA Tampa Bay Radiology Associates 9 times and each time was told they were looking into it. The last time I spoke with them today (10/30/2023)they said that they investigated it and found that I did have services rendered at the hospital. I explained that I didnt fit into the machine and was I the room less than 5 minutes. There is NO WAY to get an *** or even an Xray in under 5 minutes. I asked them to forward a copy of the files they have and she admitted that there werent any files to review. She told me to call the hospital which I had done and the hospital agreed. There were no ***s or Xrays ever done. I told the hospital what happened and they said that my issues were with Envision and not them which is clear. The last call I informed the person that I wasnt able to get any real ***s or Xrays done because they kept referring to the bill from Envision. So to recap, I had a stroke and 6 weeks later I cant get any real ***s or Xrays because of Envision. If anything happens to me its because of Envision and their incompetence.Business response
11/02/2023
Thank you for your letter regarding the complaint submitted to your organization by ***************** **************,LLC provides medical billing management services on behalf of Tampa Bay Radiology. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Tampa Bay Radiology.
Our review of the patients account has resulted in these findings:Tampa Bay Radiology is only billing for readings of ** Scans that the patient had on 9/19/23. It has been verified that the ** Scans were performed.
Tampa Bay Radiology is not billing the patient for any MRIs.
The patient can obtain radiology reports from ******************************* medical records department if necessary.
The patient is responsible for the balance of $990.00.
We regret the inconvenience this has caused ****************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid my bill to Tampa Bay Radiology Assocs. on 7/2/23, Check # **** in the amount of $76.25 which they billed ******* EOB from ****************** Ins. said I owed. My check cleared their bank on 7/7/23. They continue to bill me. I have placed numerous phone calls & they said they were investigating it. I sent them a copy of the cancelled check in the mail. They keep billing me. I see this seems to be their history, along with many others. I just want my account credited and to show a -0- balance owed; as it should be.Business response
09/26/2023
Thank you for your letter regarding the complaint submitted to your organization by **************************** **************, LLC provides medical billing management services on behalf of Tampa Bay Radiology. As such, *************** to your inquiry on their behalf.It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Tampa Bay Radiology.
Our review of the patients account has resulted in these findings:The missing payment was applied to the patients account.
There is $0.00 balance due on the patient's account.
We regret the inconvenience this has caused ***************************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.Customer response
10/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
09/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
7/22/22 Service provided 8/22 Insurance paid $91.69 9/22 I paid $16.18 per what I owed based on my insurance explanation of benefits.10/22 I paid the $16.18 again, after receiving a past due notice, as I could not locate previous payment proof.1/23 received refund for the $16.18, found my proof of double payment, so thought all was good.4/23 I started receiving statements that I still owed on the account. I was out of the country and did not have access to my records so I paid $91.69 in June. I then received another past due statement and paid again in July. I thought the June payment did not process.8/23 I received another statement. I reviewed account and I had overpaid twice, as the insurance also paid.I called on 8/7/23, 8/16/23, 8/21/23, and again today 9/12/23.I was told they sent me 2 checks in January for $16.18 & $91.69. I told them I did receive a check for $91.69 and asked why would you reimburse me for an over payment of $91.69 when I had not made the overpayment until June&July. I was told it may have gone to the insurance company as they had overpaid, I asked when did they overpay they said May of 2023. I was speaking to a Supervisor in the billing department.It is clear to me that they reimbursed the insurance company in January, not me; and is why they received the payment back from the insurance company in May. However, even after receiving the payment the account was still in the system as not paid and they starting billing me.Their system is broken and possibly many more individuals have overpaid accounts.Business response
09/15/2023
Thank you for your letter regarding the complaint submitted to your organization by ************************** **************, LLC provides medical billing management services on behalf of Tampa Bay Radiology. As such, *************** to your inquiry on their behalf.It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Tampa Bay Radiology.
Our review of the patients account has resulted in these findings:
A refund check for $1836.38 was sent to the patient on 9/15/23.
There is $0.00 balance due on the patient's account.
We regret the inconvenience this has caused *************************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.Initial Complaint
04/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have made several attempts to resolve this matter with TBRA. I called multiple times and responded in writing as well. I am an employee of HCA and have United Healthcare-HCA medical insurance. We are REQUIRED to receive treatment at an HCA facility. There is an agreement between HCA and TBRA/Envision that they will honor medical insurance from United Healthcare-HCA since we are forced to receive care at HCA, and Envision is the provider the hospital chooses to use for radiology services. I know this for a fact, because I am a radiology tech at an HCA facility and deal with Envision on a daily basis. I was asked to return for follow up imaging on 12/14/22. TBRA billed me $419.00 with a reduction of $182.36 for "Prompt Pay Discount". According to their bill, this was never submitted to my insurance company. My insurance carrier reduced the bill to $142.64. I spoke with ******* (supposedly a supervisor) and explained that TBRA is an IN NETWORK provider and I only owe $142.64, according to my EOB. I advised I would send payment in that amount with documentation from United Healthcare (the **** that the amount owed should be $142.64. ******* assured me that this would satisfy this matter. TBRA cashed my check and then proceeded to bill me again for $94.00. They have now threatened to send this matter to collections. I see from this website that TBRA has done this to many others and seems to be a practice of theirs. In fact, there is another complaint on this website that addresses the same EXACT circumstances as I am now dealing with. I am asking for your help to resolve this matter since no one at TBRA seems to care about doing what is right. I can certainly pay the money, but they are 100% in the wrong and I can't imagine how many millions they get from people who don't know enough to try to dispute a matter like this. This is a disgraceful practice that seems to be a norm for this company.Business response
04/24/2023
Thank you for your letter regarding the complaint submitted to your organization by ************************ **************, LLC provides medical billing management services on behalf of Tampa Bay Radiology. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Tampa Bay Radiology.
Our review of the patients account has resulted in these findings:The balance has been adjusted.
There is $0.00 balance due on the patient's account.
We regret the inconvenience this has caused ***********************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.Customer response
04/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
02/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My son has surgery December 2022 and was then admitted to the hospital. I believe this company is responsible for reading the imaging results. I have received multiple bills from them via email only in the amount of $529. I have attempted to use the link to find the bill and their system pulled up no bill under any combination of mine, my husbands or my sons dob and zip code. I have no account info in the email. I then called the toll free #in the email and spent 20+ minutes with a rep who looked up every bit of information that he could and was unable to find any outstanding charge for myself or any member of my family yet i keep getting emailed bills for $529. This is ridiculous. Provide an account number, anything so I can try to get this resolved. ********************* (Responsible party/insured) dob 1/28/1975 ******************* (patient) dob 10/8/2001 Date of service December 13 2022Business response
03/10/2023
Thank you for your letter regarding the complaint submitted to your organization by ********************** **************, LLC provides medical billing management services on behalf of Tampa Bay Radiology. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Tampa Bay Radiology.
Our review of the patients account has resulted in these findings:
A supervisor reached out to the consumer on 3/9/23 to assist.
We regret for the inconvenience this has caused *********************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.Customer response
03/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
01/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My daughter **** to the Er on 10/5/21 and had a Xray on her arm. I gave all my insurance information to the hospital and everyone got paid ( So I thought) over a year later I have a collection agency Gulf Coast calling me regarding a bill from that visit. Tampa Bay Radiology A** never up dated my insurance or address changes at the visit like all the others did. Now my insurance does not cover charges over one year and I now have threatning calls due to TAMPA BAY RADIOLOGY mistake.Business response
01/31/2023
Thank you for your letter regarding the complaint submitted to your organization by ********************** **************, LLC provides medical billing management services on behalf of Tampa Bay Radiology. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Tampa Bay Radiology.
Our review of the patients account has resulted in these findings:Please provide correct insurance at time of service including the policy number.
The $60.00 balance has been cancelled with the collection agency.
We regret for the inconvenience this has caused *********************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.Initial Complaint
12/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a voicemail from Tampa Bay Radiology Associates saying I owed $50. I paid it using their phone system because I confused it for a different $50 charge I had from Tower Radiology. Once I realized my mistake I investigated to see what the Tampa Bay Radiology Associates charge might be from since I'd received no bill from them by mail. In my health insurance portal there is a claim for radiology for $50 for ************************* from a recent hospital visit. My insurance PAID this bill and my responsibility is only $7.32. Tampa Bay Radiology Associates has charged me the full cost even though my insurance has already paid and I only owe $7.32 - this isn't allowed. There is no other outstanding radiology claim with my health insurance company, so if the above charge wasn't the one they are billing me for, they still have collected from me before submitting to my insurance. Either way I want a refund. They do not provide a way to contact them that I can find.Business response
12/20/2022
Thank you for your recent letter regarding the complaint submitted to your organization by ********************** **************, LLC provides medical billing management services on behalf of Tampa Bay Radiology Associates. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Tampa Bay Radiology Associates.
Our review of the patient's account has resulted in these findings:
The patients credit card was refunded $42.68 on 12/20/22.
We regret for the inconvenience this has caused *********************. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.Customer response
12/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
07/25/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I first signed up for a payment plan sometime in August 2021. I paid $77 a month until last month (June 2022). I have copies of each receipt from my bank showing that I paid Tampa Bay Radiology $77 a month from 8/2021 until 6/2022. In addition, I paid Gulf Coast Collections $613 on 7/18 because I was told that my bill was sent to collections. I need Tampa Bay Radiology to answer the following questions: 1. Why do I still have a balance on my account? 2. Why weren't the payments I made applied to my account?Business response
08/19/2022
Business Response /* (1000, 6, 2022/08/02) */ Thank you for your recent letter regarding the complaint submitted to your organization by ******** **********. Zotec Partners, LLC provides medical billing management services on behalf of Tampa Bay Radiology Associates. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Tampa Bay Radiology Associates. Our review of the patient's account has resulted in these findings: The missing payment has been posted to the patient's account. A refund for $145.24 is in process to the patient. We regret for the inconvenience this has caused ******** **********. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.Initial Complaint
06/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Collection on my credit for $ 58 paramount recovery my insurance paid all. This is first time I heard about this why would I not receive a bill in the mail before now.Business response
07/20/2022
Business Response /* (1000, 6, 2022/07/05) */ Please provide the patient's name, date of birth and account # for Sheridan Radiology provided by the collection agency. Once we receive this information we can research and respond. Thank you.
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Customer Complaints Summary
19 total complaints in the last 3 years.
1 complaints closed in the last 12 months.