ComplaintsforHappy's Home Centers, Inc.

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I did the rent to own at Happys Rental on ********************** for a refrigerator and 2 window a/c units. The guy who wrote me up made all of it for a 2year agreement. I realized this at the time of signing so he fixed it and rewrote the contract. Each one of the ACs are a 52 week or 26 biweekly contract. He had mine for a *********************** which he fixed. I have made 28 biweekly payments and asked for my balance because I knew they had to be paid off soon. They proceed to tell me that my contract is for 52 biweekly payments and that I still owe almost the exact same as I would if I bought them today after paying on them for over a year. They refuse to do anything stating that I signed the 2 year agreement when in fact I did not. Unfortunately through hurrricane ***** my copy got drenched and ruined. I only possses the 2 year agreement for the refrigerator. It is illegal to charge double what the contract is advertised for as well as they have changed my payment amount recently and increased it. They have also been charging me more than $5 late fee when I have been late which is also in violation of Fl law. I know when you do the rent to own that you pay more than what its worth but they illegally transferred my signature to a 2 year contract instead of the original 1 year. They have illegally threatened me with criminal action when I was only a week late. I have the voicemails as well as the constant calling and harassing. Both of the *** should be paid offperiod

  Business response

  09/25/2024

  There has not been a 12 month agreement for air conditioners typed to Ms. Reed, only the clearly signed and initialed 24 month agreement attached here. The agreement was also typed at a discount...$13.99 rent per week for each A/C... and the term stretched out longer, most likely to make the 2 air conditioners more budget friendly.

  Our reinstatement fee (late charge) is in accordance with Florida law which is $5 per expired (late) payment, per agreement.

  We'd like to reach a solution with Ms Reed. She is welcome to come in to the store to discuss and review her records, or we can put our District Manager in touch with her to resolve the issue.

• Initial Complaint

  08/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  i have been with happy's for over a year making auto payments of over $200 per month with never a late payment in june my roof fell in my rental home and i was provided a 5 days notice to evacuate the property upon doing so i called happys prior to being late on payments and informed them of what had happened and i would need to be late on payments due to this issue i was told that payment would add up to the following bi weekly payment and thats all they could do to assist they then started harassing me i have the calls and voicemails to prove threatening me with legal actions and harassing my family members i have spoken with them multiple times including multiple people stating they are from corporate every single time they have no understanding haven't once addressed this horrible life hurdle and only care about the money i have a couch and a ps5 i have paid over $2500 to this company not to mention i was originally promised by ******* a store manager at this location that my merchandise was a complete different price they've now added over $1300 to that price !!! i know i have paid the price of this merchandise and some ! i now have a ex calling me to say this company has went to his house disclosed personal information regarding my situation AND HAS NOW THREATENED HIM WITH LEGAL ACTION !!! I have been a loyal client to them i feel my debts are paid FULLY and DO NOT WANT TO BE HARRASSED ANY LONGER !!!

  Business response

  08/07/2024

  *************** stated she had moved to ******** with our property, in direct violation of her signed Rental Agreement, and then failed to provide the address where it was located when asked.

  Due to her alleged hardship, we made a very liberal arrangement to work something out with her. An agreement was made and these notes were placed on her account on at the end of July....

  CUSTOMER WILL CALL **** BY WED 7/31 WITH ADDRESS IN *********
  IF SHE DOES THIS...
  I AGREED TO $150 ON 8/2. $100 TOWARD LR SET, $50 TOWARD PS5. THEN EXTENSION BY **** ON PS5. WAIT FOR THE REMAINING $360.87 BY 8/17 TO PAY IT IN FULL....RK

  *************** did not call on 7/31, or since then.

  A *** from the store drove by the last local address that was given to us by ***************, and he attempted to speak with her there when he saw a blue Altima there matching the description of her car listed on her Rental Order.

   

  A cetified letter was sent to the last known address on 7/9/24 demanding return of our property, as required under Fl Statute *******, Failure to Return Leased Personal Property. She has failed to return.

  There will be no more attempts to retrieve our merchandise, and no more responses to this complaint. Any others made by *************** won't be read or responded to. We consider this a closed matter and will now take recourse as provided by law.

  It will be direct filed with the state attorney for prosecution on 8/9.

• Initial Complaint

  05/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a three-piece bedroom set back in June of 2023. a young lady named ******* assisted me with my purchase. I was informed that i would be done with my purchase at the beginning of the year of 2024 Just to get some clarification i asked if this was accurate she stated that it was accurate . i was supposed to be given a new contract because the bed size that was delivered was the wrong size they sent a king size instead of a queen. but i never received a new contract I have made double payments but was never provided a receipt of payments that was made. my father passed away their workers were calling my phone while at my father's funeral that was out of state. one by the name of ****** cursed me out and demanded a payment. I've had their drivers coming to my home after making payments beating on my door. which is over all harassment. each time i call into the store I'm given different amount on what to pay. which left me a bit concerned on if I'm being double charged or if someone within their store is pocketing my money and saying that i owe a certain amount. on 05/10/2024 i spoke with a representative over the phone made a payment of ****** after making the payment he demanded that i need to make another payment. i did indeed inform this person that i would need proof receipts, audit of my payments and what is left. i was informed that he wasn't sending me anything and if i wanted proof i needed to come in the store this person hung up in my face. I don't know if there is something fraudulent going on or unlawful debt collection practices is happening, but this needs to be looked into person that's making payments is entitled to know where payments are going by providing proof. this is my first and last time making a purchase from this company i don't like the way their workers have treated me and my family especially during the day of my father's funeral that was very unprofessional and uncalled for and disappointing

  Business response

  06/07/2024

  A 2 year Rental Purchase Agreement was clearly explained... as well as initialed and signed... by ******************* on 7/17/2023. See attached Rental Agreement. She also received a 6 month Same as Cash option that expired on 1/13/2024 which she chose not to exercise.

  Our account manager, ******, did not curse ******************* out. And he would have no idea of someone's whereabouts before making a call.

  We come out to a customer's home after several days of not being able to reach the customer by phone to get a renewal of the rental or the promise to renew on a specific day. ******************* has chronically allowed her rental to expire without renewing. See attached Pay History. 

  Every payment made has been accounted for and credited to ******************* account.

  We would ask ******************* to pay on her due dates or in advance to avoid any phone calls or visits to her home. There is no obligation for her to continue to rent from us. This is not a finance agreement, simply a rental agreement that must be paid in advance to use our merchandise. She can terminate the rental by simply returning the furniture to us and paying any back rent she might owe at that time.

  Customer response

  06/11/2024

   
  Complaint: 21720680
  
  I am rejecting this response because: everything that was written by the person thats responding is a lie. Nothing was never explained to me about my agreement Or about six monthsThe person I spoke with and dealt with that opened the account for me was *******. She explained to me that my payments will be done this year, which is 2024 if it was a lot, that was a lie that she told. Of course, ****** is gonna sit there and lie and say that he dont know what Im talking about. Of course theyre going to say that they have not been banging around my door as if there was a police and broke my doorbell camera, and lastly, calling my phone at 8 oclock in the morning I guess thats not true as well when I have records of every phone call that was ever made even during the times that I am at work. Theyre still Calling after *** asked on numerous occasions do not constantly call my phone while Im at work do not beat around my door. Which is overall harassment if they review the consumer laws, they will see that this is harassment but what I have done on my end is that I have contacted the ************************ and I have also reported this issue to the FTC. 

  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Monday, 04/22/24 the General Manager (******) phoned one of my references on my rental application. He old my reference "you sound like you're sucking a dick" and hung up on him. The reference immediately called me. I called my husband on 3-way and we called the store. ****** admitted to making the comment when I confronted him over the phone. I asked for a number for the owners and was told they are a corporation. He placed me on hold stating he would return with the number for corp. He did not. Instead he told his assistant manager (****) to answer the call parked on line 1. **** the assistant emailed the district manager (****) and requested he call me. He gave me the owners email address and I emailed. The district manager called and agreed to refund my deposit of ***** which never happened. He also agreed to contact the owners to see how they wanted to proceed with my complaint. I followed up with Bill on Tuesday evening because I had not gotten a response on how to move forward. He said, the owners were doing an investigation and I would be contacted in about a day. To date, they owners have not responded to my email requesting a written apology and termination of the General Manager nor have they refunded my deposit.

  Business response

  05/14/2024

  This customer's desired outcome is a refund in the amount of $20.
  
  This refund was processed on Thursday, April 25th.
  
  Proof of refund is attached.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Happy's furniture delivery driver backed into my car that was parked in my parking space damage the front end of it and Happy's furniture will not settle the claim this complex is considered private property and I have had happy furniture trespassed from this property if security sees them delivering or picking up they'll be arrested due to the damage to my car that they refuse to pay for

  Business response

  04/23/2024

  *** matter was handled properly

  *** police were called...a  ticket was issued to our driver... Insurance information was shared.

  *** insurance company paid over $2000 of repairs to satisfactorily repair ******************* front end. 

  We are unsure exactly what the complaint is about. To our understanding this is a closed matter as his car has been repaired 

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Happy's deliver a refrigerator to my home. As they were taking my old refrigerator out they broke two of my steps. The delivery guys said they would tell their boss ******* and she would contact me and figure out how to fix the problem. I have tried to contact her several times to have them fixed. My boyfriend who uses a cane to walk struggles to get in our home now. I finally got I'm contact with ******* the manager at Happy's she refuses to do anything about it even through her delivery guys took full responsibility and knows it was there fault for not handling the refrigerator in a safe manner. They allowed the refrigerator to slam down my steps breaking them. So I refuse to pay my payments on the refrigerator till it's fixed. She has started to harassed me while I'm at work with constant texts and phone calls when I have told her I'm at work. I don't think it's fair she says she doesn't have to pay for my steps.

  Business response

  05/02/2023

  This is from our General Manager:

  We delivered the fridge to ************************* 3/16/23. Her first payment was due 3/30/23 , when her first payment came due she wasn't able to apply anything towards her account so I talked to her about a commitment. When we discussed the commitment the broken stairs were not brought up into the conversation. It wasn't until she wasn't able to make her payment with the commitment she had given me that she brought it up to my attention. Our delivery driver was on vacation at this time so I told her I would discuss this with him as soon as he got back. When I brought it up to our driver's attention he stated the ****** had almost fallen on top of him due to the piece of the step that broke, they told her husband who was there at the time of delivery and he was fine , they were going to replace the steps anyways. Attached is the picture of the steps as well. 
  
  
  From corporate office:
  
  As you can see from the photograph our driver took on scene, the customer's stairs were in desperate need of replacement before we installed the refrigerator.
  

• Initial Complaint

  01/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My account should be closed.. I made payment of $222, which would have closed out the account completely. Every week for the past few months I have be told different different info how they are charge me and when my payment is made how is being applied to the account. I have been charge for Trip Fees that NEVER happened. I work from home and they have never came out to my home as many times that they have charged. Each time I made payment I would ask for the remaining balance owed on the account each time the bank would go up instead of down. All of this were through phone conversations as well as via text once I notice they were going up each time I requested a balance owed. A week prior to me making (which I consider) my final payment I was told my ******* all I owed was $215. A week before that I was told it was $185. There should have not been ANY additional fees added. Never the less I paid the $222 on 01/11/23. At that time I asked ******* was that my final payment. He told me no you still $38. I informed him that will be disputing this charge today I received a text stated I owed $85. I refuse to pay this company anymore money. I have tried to talks to them numerous of times regarding my balance. Sending them screenshots of proof of the text they are sending me regarding my balance when I was paying and yet they are still trying to charge be. I would like for this account to be closed immediately without another payment. I will never recommend this business because of this store location

  Business response

  02/27/2023

  Business response taken verbally by BBB:

  As of February, this customers account has been closed and currently does not have a balance due. If they are still being requested to pay, please forward that information to us so we can look into the matter further.

• Initial Complaint

  12/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a washer and dryer set from Happys on ******************* back in November of 2020, I was fine while I was with this location. However every time I paid my bill I was paying extra but didn't really pay attention. They were excellent. That store closed and my account got transferred to a location on ************ that's when things went array. They were constantly sending workers to my home, calling me non stop, charging me all these extra fees. I had asked for my payment history several times with no response, yet they could send people to my home. At one point they annoyed me so bad I was going to just pay the balance, when I did, the amount they told me I owed (which I paid) turned into just a "payment" because of all the extra fees they were adding to my account. I've more then paid of my appliances. I have since then blocked them from calling my phone and just respond through messages. I fell ill with pneumonia in November, then 2 weeks after recovery had back surgery and a death in my home. My husband tried messaging them while I was in the hospital talking about paying them off. I told him No, I paid more then enough and they just keep adding on to the balance. I want proof of all my payments. I want proof of all the bogus fees. I want them to add up my payments and see I've paid them off and leave me alone once and for all. I will never ever recommend Happys to anyone, ever. To make matters worse on December 6th, they tried charging my credit card for $281 without my permission, which is fraud and caused my bank to close my account and me to have to go reopen a new one with a new card number! The ************ location here in ************ all need to be retrained, either train your employees how to do their job or teach them work ethics, this place is a joke. I just want my issue and account resolved and all bogus fees they are adding to be dropped.

  Business response

  12/13/2022

  Our store manager, **************, attempted to reach out to ******************* on 12/12/2022 but was unable to reach her via telephone.

  We apologize for the bad experience that ******************* had. We have overridden the remaining balance and fees and paid the account in full.

  Customer response

  12/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Today , a Happys employee came to my door . My door was open, and I was taking calls for my work from home job. He knocked, but I know he heard me and the nature of my calls, because I talk loudly and again my door was open. He continued to knock louder and louder , causing me to get a **** off on a call due to background noise . I had to mute the call just to yell through my door that Im working and ****** answer right now. I have told them several times that I work from 9-2 and sometimes 3, M-F. I am 8 months pregnant, just got out of the hospital due to Covid, and have a home health nurse that comes out weekly to my home to assess other issues that I have . Not all My payments have been timely , but I always make them, and have paid off one item from my original agreement already, before the same as cash date . I believe it was **** that came to my door , and he yelled in response that my payment was 21 days late and it isnt . I made a $40 payment on Nov 8th and was told I was caught up to that day, so I should be 13 days late at best . There was also another time I had chalk all over my front porch due to my children, and because I wasnt home, someone used my kids chalk and wrote a note on my porch floor asking me to call! Purely childish. I havent received any receipt to email as promised, not even proof of me lying off my TV. I would like my account transferred to another store , because I wont be speaking to anyone in that store again, but wouldnt mind resolving my payment.

  Business response

  11/29/2022

  Customer has asked to have account transfer to another Happy's location and we will accommodate this request effective 11/30/2022.

   

  Thank you, 

  
  Happy's Home Centers Inc.

• Initial Complaint

  10/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I filed bankruptcy and I received my discharged-on August 26th, 2022, by the ******* Middle District Court. My bankruptcy case # 8:22-bk-01587-CPM. The ******************* is still harassing me for payments. They said they do not honor the court document stating that I have a discharged from my debts and the company states ******************* does do not honor a discharge. Which is a legal document.I need for this company to stop calling me and harassing me.

  Business response

  10/20/2022

  We have received this complaint and we will deal directly with the customer's bankruptcy representation and will not contact *************************** directly moving forward.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩