Customer ReviewsforMetro Diner Management, LLC

We was super excited to come here. Heard great things from others. Wait time was about 30min, which is fine- I've been to a few restaurants in my life. Once we arrived inside that's when everything went down hill. We waited an additional 45 min for our food, family of 4. We sat there and watched EVERYONE around us get their food. I've experienced delays in my life, but come on. We have 2 kids and you couldn't get their food out first, simple silver dollar pancakes with 8 line cooks back in the kitchen. Ridiculous. No table touches from our server, I had to get up and ask for an update. Manager spoke with us and assured our food will be arriving shortly. I expressed my concerns saying all that matters is our kids food come out before ours. 10min later, we see others who came in 30 min after we sat down get their food before us. Parties of 6, 4, and 1. I've worked hospitality before and understand slow downs, multiple tables, but no updates and being completely ignored with 2 hangry kids. Enough is enough. Please do better as an establishment. When a family sits down, serve the kids FIRST. The lack of common sense baffles me. No table touches, no updates, no empathy whatsoever. Be personable with your customer interactions. Understand and LISTEN to their concerns. Do better, simply enough. This was our first dining experience and I will tell you this, we won't be back. I hope upper management sees this and train their employees better. Not sure if this was a race thing- and I hope NOT. But this was ridiculous. Food never arrived and we just left. Can find better service at a fast food spot. Metro Diner truly does not deserve a 1 star, this is me being gracious.