ComplaintsforWelding Supply of Florida Inc
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Complaint Details
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Initial Complaint
12/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered item from this company Dec. 5th. Called them they said they sent it out on Dec.7th **** Never received item. They were notified of this and resent item through ***** on Dec. 15th . Checked tracking number with ***** for days kept coming up waiting for shipper to drop off package. Checked with shipper, they said they dropped box off at a drop area. Shipper checked with ***** and filed a tracing claim. Never received item for the second time. Dec. 22 called and canceled order and asked for a refund. No refund issued as yet. Have called and left messages and sent emails regarding the refund. No response, no call backs, no response to my emails. All I am asking for is the refund of my money. they are aware that I did not receive either shipment and it is their responsibility to track items with their shippers.Business response
01/25/2023
Business response taken verbally by BBB:
We have already refunded her.
Customer response
01/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.