ComplaintsforCS Racing USA

• Initial Complaint

  05/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This business does not operate with a valid address. They claim to ship worldwide but collect no taxes. When you buy something after you pay they tell you itll be 6 weeks for delivery, but only after you pay. They were rude over the email but they have no phone based customer service or address. And they said they dont collect any taxes, that they dont have to. The reviews seem all fake, I beleive this may be a scam as well.

  Business response

  06/16/2023

  We sincerely apologize for any inconvenience you have experienced with our business. We take customer complaints seriously and appreciate you bringing these concerns to our attention. Please allow us to address each of your points individually:
  

  Valid address: We understand the importance of transparency, and we apologize if it appears that we do not operate with a valid address. Due to our business model, we primarily operate online without a physical storefront. However, we do have a registered business address, which we can provide upon request. We apologize for any confusion caused.

  Worldwide shipping and taxes: We apologize for any misunderstanding regarding taxes. As an online business, we follow the tax regulations applicable to e-commerce transactions. Depending on the jurisdiction and the specific nature of the products being purchased, tax collection requirements may vary. If you have specific concerns about tax collection in your region, we encourage you to consult the Nexus rules and the applicable tax policies. 

  Delivery timeframe: We understand your frustration regarding the delivery timeframe. Our estimated delivery time of 6 weeks may seem lengthy; however, it's explicit on top of all pages on our website and in the order confirmation e-mail. It is important to note that certain factors, such as production, customs processes and international shipping, can cause delays beyond our control. We apologize if this information was not made clear to you prior to your purchase. We are continuously working to improve our communication regarding delivery expectations.
  

  Customer service: We apologize if you found our email communication to be rude when you got in touch to threaten us. Our goal is to provide excellent customer service, and we take your feedback seriously. We understand that email communication may lack the personal touch of phone-based customer service. However, we  alternative customer support channels, including phone-based service, to better assist our customers.

  Reviews and scam suspicions: We assure you that we are a legitimate business and take pride in our products and services. We value the feedback of our customers, and we encourage genuine reviews to help us improve. However, we understand your concerns about the authenticity of our reviews and we assure you that they're 100% real, many of them coming from our page on **** (which can't be falsified).
  We believe that you discovered our brand through the recommendation of a satisfied customer or through various mentions and discussions on social networks and forums. We take pride in the positive feedback we receive and the organic growth of our brand through genuine customer experiences.
  We want to emphasize that we have never engaged in deceptive advertising or any form of marketing that could influence your purchasing decision. We firmly believe in the importance of individual choice and empowering our customers to make informed decisions based on their own preferences and needs.
  Our online store is 100% legitimate, and we want to reiterate that the final purchase decision was solely and exclusively yours. We value your autonomy as a customer, and we are grateful that you have chosen to support our brand.
  If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to provide any assistance you may need and ensure your satisfaction with our products and services.

  Keep in mind that your order was placed on May 24, 2023, 8:28 am (pre-authorization only) and your payment was void same day, on May 24, 2023, 9:54 pm.
  
  We appreciate your feedback, and we are committed to addressing these issues promptly.
  

  Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your business and hope to have the opportunity to rectify this situation and provide you with a positive experience.

  
  Sincerely,

  CS Racing

  Customer response

  06/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  GM

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩