ComplaintsforCenter for Bone & Joint Surgery of the Palm Beaches, P.A.
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Complaint Details
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Initial Complaint
04/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was paying for my physical therapy out of my pocket.And I found out that they also billed my insurance.They have been paid twice for each date of service.I have been waiting for the refund since November 2023.As of today they owe me 150.00.I have never received it.Business response
04/05/2024
We refunded ******************** card ending XXXXX1688 on 1/22/******** times totally $175.00 (see attached trace # ******, ****** & ******), additionally on 2-29-24 we refunded $85.00 (see attached trace # ******). There was one charge on card ending XXXXXX3588 that we could not refund because the card expired 12/23. We have issued a check #***** in the amount of ***** which he should receive via mail in the next week. We apologize for any delays incurred in issuing the refund(s) - we implemented a new EHR system in our practice and experienced some slight delays in being able to "issue" refunds electronically. I have also reached out and given **************** my direct number *************) in the event he feels there are any additional charges not yet refunded so that we can immediately look into any other concerns he may have.
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Contact Information
10131 Forest Hill Blvd # 230
Wellington, FL 33414
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.