8 Customer Reviews
Review from Monica B
2 stars07/23/2024
Had the service a while was great until they closed my account and took my cans without notice then when I called they tell me they didn't see my online payment and have closed my account I now have to pay the next quarter up front and wait until the next Friday for my cans back. All because the payment posted from online and they didn't bother to check. Also asked for a manager and was told no they are aware of the situation. ??????Excellent customer care. Really thanks.
Trash Taxi of Georgia Response
07/24/2024
The account was over 45 days past due and it went into write-off status. Our policy is that once the account is over 45 days past due and the customer wants to start service again, they must pay the past due and the next quarter. August was already billed and due next week and there was a reconnection fee to get the can delivered back out. We send out notices via text and email in attempt to collect payment before the account is closed. Trashbilling.com (our billing provider) also mentions this when they make any payment. The customer was notified when the made the payment that they must contact the trash hauler when the account is on suspension. This is a very generous policy as we also service the account two weeks before we suspend service.Review from Jessica B
5 stars09/02/2022
***** was a pleasure to work with. Always very friendly and kind to me. I would highly recommend this trash service!Trash Taxi of Georgia Response
09/07/2022
Thanks so much for leaving a review! We are so appreciative.Review from Benita C
5 stars08/11/2022
The company is responsive, helpful and courteous, and I appreciate the willingness to listen and work with customers. Like so many companies, Trash Taxi is doing its best in a challenging economy with rising costs and staffing shortages. Dealing with ***************** over the phone was a true pleasure as we resolved an issue with my account. I have no hesitation in recommending the company: great service, great customer service!Trash Taxi of Georgia Response
09/07/2022
Thanks so much for leaving a review! We are so appreciate you taking the time to tell us how we are doing.Review from Ti A
5 stars07/26/2022
Wonderful service! Used them for 7 years. Wish I could take them to *******! ***** was great helping me close out.Trash Taxi of Georgia Response
08/01/2022
Thanks for taking the time to submit a review. We appreciate the business. Have a great move to *******:)Trash Taxi of Georgia Response
09/07/2022
Sorry you had to leave the state but we appreciate you taking the time to leave us a review.Review from Steven .
5 stars06/21/2022
Absolutely a fantastic company! Great service, price, employees! They are very responsive when you call and leave message. They are one of the few companies that still take yard waste. Never missed a pick-up!!! Very courteous and friendly drivers. ***** and the entire office is also amazing!!! If you want a company with great prices and service call Trash Taxi!!Trash Taxi of Georgia Response
08/01/2022
What an awesome review! Thanks for taking to time to tell us.Review from Lisa L
5 stars06/10/2022
I was recommended by a friend and called today. I had looked at their website and noticed that I could pay via a bank draft to avoid the credit card charge. I spoke to ***** and she was WONDERFUL. She fully explained everything. She informed me when my can would be delivered and where it would be placed, when pickup day is, what exactly is picked up and the maximum, and explained any bulk items. She explained about extra charges and deadlines to have something picked up so that a work order is cut accordingly. She was very friendly and knowledgeable and SUPER HELPFUL in this time of my moving. We all know those stresses. This was one less thing I had to worry about and the entire process took a few minutes at most. I am quite confident that my service will remain as such.Trash Taxi of Georgia Response
06/13/2022
Thanks so much for leaving us this feedback. We really appreciate it and we also appreciate our customers.Review from Peter M
5 stars05/27/2022
We have been TOTALLY satisfied with Trash Taxi of Georgia! Anytime we speak to *****, we are treated like royalty! We used to be with American Disposal for 15 years until they simply stopped picking up trash on street for MONTHS! Trash Taxi of Georgia has NEVER missed a pickup and are GREAT people! THANKS!Trash Taxi of Georgia Response
05/31/2022
Thanks so much for taking a moment to tell everyone about you experience with Trash Taxi. We appreciate it!Review from Joanna J
2 stars12/15/2021
They do not have good customer service. Raise prices without informing customers.Trash Taxi of Georgia Response
01/26/2022
I understand your frustration when receiving a price increase as we have also experienced higher prices. The cost of disposal has increased as well as labor. To get and keep a good staff that provides you with quality service we have to increase our prices. This is not just our business but our competitors and the rest of the business economy as well. We do not notify customers when we raise prices. In fact, no other utility does that. I hope that you have had good service and that your trash was picked up weekly without delay. That has not been the case with some of our other competitors.
Customer Review Rating
Average of 8 Customer Reviews
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