ComplaintsforPye-Barker Fire & Safety, LLC

• Initial Complaint

  05/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We had a 5 year contract with ******* Security. ******* was purchased by *** ******, and we had terrible service, so we decided to go with someone else. I contacted the company to let them know that. I could not find any cancellation information in the contract. However, when I emailed the company, they emailed back that there "would be a small balance left on the contract... but they would disregard it." A few weeks later we started getting harassed by constant emails and phone calls asking us to pay a balance of $196.22. I emailed the person sending these emails twice with no response. We will not pay any balance because we were told they would disregard it. The multiple issues we had with their service was the reason for our cancellation. They were no longer providing the same service we had with *******.

• Initial Complaint

  10/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  We ( ********************, ***********, ** ) *** ****** to install and new alarm system at our church in January 2023. It is 9 month later and they have not completed the work. After months of delay and incorrect billing (has not been paid), near completion (Fire Plat, for wall; Test Inspection), it still has not been completed. The County Fire ******** has been trying to set an appointment to come out and inspect and his number was given to *** ******. Upon talking and planning to set appointment, another complication was discovered--the permit was from Alamance County (erroneously) instead of Guilford. It has been more than a month since and no contact has been made with **. Phone, email and text message attempts and message were made to no avail.

  Business response

  10/05/2023

  *********,
  
  Thank you for speaking with us today. As mentioned, we have expedited the permit with Guilford County. Our records show that to date ******************** has not paid on the invoice and we ask that you wait to pay.Once our work is complete, we will issue a final invoice to collect payment. We apologize for the inconvenience and appreciate your patience.
  
  ***********************
  Regional Director, ******************* Fire & Safety

  Customer response

  12/11/2023

   
  Complaint: 20679766
  
  I am rejecting this response because:

   

  The above referenced complaint has not been resolved.  The only response was a phone call almost two months ago.  Please resubmit or follow-up on this claim.

  
  
  Sincerely,
  
  *******************************

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