ComplaintsforGolden Petals Boutique
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I had pre-purchased bridal floral preservations on 7/9/2023 in anticipation of my wedding on 10/14/2023, total cost was $183.66. I purchased a 4-inch round resin and a faceted wine stopper to have my wedding bouquet preserved as advertised on this companys page on Etsy. I was given instructions by the shop on how to dry and deliver my bouquet to them for preservation. On 11/7/2023, I had notified the shop that I had shipped my order and it would be delivered to them by 11/10/2023. I was told by the shop on 11/28/2023 the turnaround time was 5 to 8 weeks. I had contacted the shop several times with no response and I was told on 2/2/2024 that they were working on my order. I had to report the shop to Etsy due to lack of communication however Etsy could not assist as the items were purchased through the website over 180 days despite product not being delivered by the shop. I received the products on 3/18/2024 which were not only incorrect but also poor quality given what was advertised on the website. I contacted the shop several times with no response regarding in the incorrect product or lack of quality. I am unable to fix this issue myself as I had delivered my entire wedding bouquet to the shop and will never receive the flowers back. I am requesting a refund for the wine cork given it is not what I purchased and an additional refund due to poor quality.
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Contact Information
Alpharetta, GA 30022
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.