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Complaint Details
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Initial Complaint
10/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Woke up to my credit score taking a hit in March 13 2024 due to Orion Portfolio Services **** They claim I have an outstanding debt of $170. I have never heard of this group nor has anyone reached out in connection with this debt. TSI ******** is now who is to collect on their behalf. I contacted *********** to check on Orion, but due to *** being a valid collections agency they werent able to tell me much other than they are indeed a company. To my knowledge I owe no money to any group or have any outstanding debts, I have not payed this $****** hoping youre able to check into this as the reviews of Orion seem heavily fraudulent. I intend to have this closed, removed and my credit restored.
Business response
10/15/2024
This complaint should be directed to *************************, a Canadian entity or ****************************** at ************.Initial Complaint
08/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a letter on July 22, 2024 from Transworld System, that I have a debt of $35.37 to ORION PORTFOLIO SERVICES LLC from July 29, 2021. I do not have any record of this debt and it is also my first time hearing from this company. This is not my debt, please close this fraudulent account and remove my information from their list.Business response
08/22/2024
Orion Portfolio Services, LLC is a passive debt buyer. This account was placed with ******************,Inc for collections. After review of this complaint and review of the account information, ********************** has closed this account and instructed ****************** to cease collection on this account and to close the account on their system. This account is closed and will not be placed or sold to any other agency.Initial Complaint
05/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a attempt to collect a debt from *********************** on the behalf of Orion Portfolio Services LLC. in the amount of $963.17. from September 17,2020 Account #*******. I am not aware of any company or transactions in this dollar amount. TSI provided a reference #:82373943. This is fraudulent information and I would like it to be removed from my credit report. I would like them to not contact me and to remove my information from their mailing list. My email address is ******************Business response
05/30/2024
Orion Portfolio Services, LLC is a passive debt buyer. This account was placed with ******************* **** for collections. After review of this complaint, Orion has closed this account and instructed TransWorld to cease collections and close this account. This account is now closed and will not be placed or sold to any other agency.Initial Complaint
05/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Got a letter from creditors that has Orion portfolio as who I owe money to. No pror bills. Looked up my credit, no late payments no past due bills thrugh experian. Look up there reviews and all reviews call it a scam . No place does it say where original bill came from on letter and when I contacted them they would not tell me. Just wanted my credit card to do a credit check supposedly. I said no this is a scam I already did credit check and no outstanding billsBusiness response
05/16/2024
Orion Portfolio Services, LLC is a passive debt buyer, Orion does not directly collect debt from consumers. The debts in question are medical debts that Orion placed with ******************* *** for collection.After reviewing this complaint, we reached out to ********** Systems for additional information. ********** has informed us that they are closing these accounts. These accounts are now closed and will not be placed or sold to any other agency.Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a 403k with Orion retirement through a past employer. I have been attempting to get this account dispursed to me for over two weeks. I keep calling to find out what the hold up is and the service team kerps saying the pages are blurry. The preview is clear as day. I have rescanned, reprinted, sent from dofferent faxes, sent from different scanners, and ghey keep passing the buck. I called this morning and now they say "its processing" but it will take two or "three" buisness days. Today is Tuesday and I needed the money this week, not next week. What is wrong with the service teams at Orion? Where is the service? I have to fix everything myself and I dont even know what there problem actually is? I will believe them when I see the money. It will be a month of bullcrap Ive had to go through before its all said and done and this is unacceptable.Business response
04/25/2024
This complaint has been submitted against the incorrect company. Orion Portfolio Services, LLC is a passive debt buyer, we do not manage or hold any retirement portfolio services.Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I do NOT recognize this account in any shape or form, I have no knowledge of owning this amount of money to anyone, my credit is perfect and locked, I would appreciate the source that is accusing me of this debt, I have researched your company TSI which seems to be somewhat legit, yet you associate your self with a company by the name of ORION PORTFOLIO SERVICES WHICH IS A TOTAL SCAM, you should be ashamed of yourself for who you conduct business..with, I am checking and monitoring my credit 24/7 and I will not scammed by you or anybody else not to mention BBB, just look at the line of complaints from all those customers who are being scammed by ORION Provide me the company or office who is the source that has that claim and I will definitely go the extra mile with my attorney to identify the claim ***************************Business response
04/02/2024
Orion Portfolio Services, LLC is a passive debt buyer. This account was placed with ******************* **** for collections. The $622.61 debt in question is the balance on a ************* account. We have reviewed this complaint and investigated the account information which was provided by the original creditor. After investigation of the account information and the consumers information, we have closed this account and instructed ********** Systems to close the account and if reported to the credit bureaus, to submit instruction to the credit bureaus to delete the derogatory tradeline. This account is now closed and will not be placed or sold to any other agency.Initial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a letter in the mail today from ********** systems. Saying I owe $857.93 for debt . They bought this info from Orion portfolio and it says the original creditor is direct energy. I live in ******* ** I never heard of this nor ever had any accounts opened.Business response
12/21/2023
Orion Portfolio Services, LLC is a passive debt buyer, we do not collect debt directly from consumers. This ************* account was placed with ********** Systems for collections. After review of this complaint and the account details, we have closed the account and sent instruction to ********** to close the account and if reported to the reported to the credit bureaus, to submit instruction for the derogatory tradeline to be deleted. This account is closed and will not be placed or sold to any other agency.Initial Complaint
10/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a letter from TSI in September 2023. Within the letter, there was a claim to collect a debt of $183.27 for ************** under the account number of *******. I have never had a ************* account, and I also was not even living in ***** or any neighboring states during the time of this supposed account. I have already contacted legal counsel, who informed me that *** has claimed to collect money based off of fraudulent accounts and claims. I would like for this account to be canceled and closed, and for TSI to never contact me again with fraudulent claims.Business response
10/06/2023
Orion Portfolio Services, LLC is a passive debt buyer. This account was placed with a third-party debt collector, ********** Systems, ****for collections. The debt in question is the balance on a ************* Account,the information on the account was provided by the original creditor. After reviewing this complaint and the information on the account, ********************** has closed this account. ********************** has instructed ********** Systems, **** to close the account and cease collection. This account is closed, and Orion will not place or sell this account to any other agency. .Customer response
10/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
08/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a letter today informing me of a debt that does not exist to my knowledge. The electric company I supposedly owe (Met-Ed) operates in a state I haven't lived in for over 9 years, and all bills were paid and services canceled prior to my family relocating ******************************* ** was a rental so all utilities turned off last day of lease. ********************** is collecting for Orion Portfolio Services LLC and asking for a total of $436.04 for account #**********. How is someone supposed to provide proof from that long ago when the bank accounts used to draw the check have been closed after moving? The burden of proof is almost impossible at this point. Why am I only hearing about this debt 9 years later?Business response
10/05/2023
Orion Portfolio Services, LLC is a passive debt buyer. This debt was placed with ******************* *** for collection. After review of this complaint and the account information, ********************** has closed this account and instructed ********** Systems to cease collection of this debt and close the account in their system. Should ****************** have any questions, she can contact Orion at ************, Monday Friday, 8:30 am 5:00 pm, EST...Customer response
10/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
10/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was a victim of identity theft in August 2019. I found this out when my credit score had been affected significantly in September 2021. Someone had rented an apartment falsely under my name. I filed a police report and sent supporting documentation. This matter was resolved and credit score restored. 2 weeks ago, my score dropped almost 200 points because there was an electric bill from ************* for $113 from this SAME fraudulent apartment. I have emailed Transwestern and Orion and called Orion multiple times with messages with no response. This is a absolute disappointment and should have NEVER happened in the first place. Why did Orion not due their due diligence when acquiring this debt and recognize it was fraud and a closed matter supported by the police? Transwestern #: ******** Police report #: *********Business response
10/13/2022
Orion Portfolio Services is a passive debt buyer, the $113.64 ************* account in question was placed with *********************** for debt collection. The information on this account provided to ******************* **** is information provided by the original creditor, *************.Orions records reflect that we have not received any phone calls from ***************. On 10/11/2022, Orion did receive an email from **************** with a copy of the police report filed in 2021 regarding identity theft that occurred between May 2019 and May 2020. After review and investigation, Orion has closed this account. Orion is sending instruction to ******************* **** to close the account and instruct the credit bureaus to remove the derogatory tradeline associated with this account.This account is closed and will not be placed or sold to any other agency.Customer response
10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
22 total complaints in the last 3 years.
7 complaints closed in the last 12 months.