ComplaintsforPep Boys (all locations)
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a small oil leak and wanted to have this issue fixed completely and correctly. I took my vehicle in to Pep Boys in *******, ** for an oil leak, was informed they would perform a dye test to determine the problem and then they would let me know the issue and cost. I left my vehicle and was promised they would have it completed and returned by that Monday. I reopened to the location because they failed to contact me of any delays and I was without my transportation. I received a vice message call Thursday to pick up my vehicle. I was told it was not leaking at all. The assistant manager and the service tech repeatedly stated there were no leaks. I drove off smelling something and noticed drops on the ground where I would park. I reworked back to the ******* location to informed the service manager that the truck was still leaking. He refused to acknowledge that there was any leaks. He would nor did not check at all so today for any leaks. I also informed them of the new issue of now after I received my vehicle now the engine light is on, where it has not been prior to the location handling my vehicle. The service manager eventually took a look at the code reader detecting service codes after I had revisited this location several times about these issues since I got my vehicle back. I have been not able to safely drive my vehicle due to the fact that my truck is bleeding oil now since. I have also address the misconduct of the service tech manager, addressing me not by my name as something besides my name that I unacceptable. I have contacted the warranty department and was informed that pep boys (any location) is responsible to repair the oil leak without any expense to me. There was no service performed to acknowledge nor repair nor refund these issues.
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Customer Complaints Summary
1,526 total complaints in the last 3 years.
582 complaints closed in the last 12 months.