ComplaintsforDiaby's African Hair Braiding
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Complaint Details
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Initial Complaint
07/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Monday July 11. 2020 I had an appointment with Ms. ********************** to add my lock in to make them longer. I asked her did she know how to feed them in with crochet needle she said yes before I made the appointment. I brought my own hair I paid $150 on Amazon.She add hair wax and alots of gel. And it was not feeded in at all . When I went home to wash my hair for being to heavy from gel and wax the start falling out... I had cut some out and that hair was hand made and not cheap. Over the phone she said $100 .but when it was done it was $200. I felt she should have told she couldn't do My head was a mess. I want to *** because she lied and took my money. Can u please help meBusiness response
07/28/2022
Ms diabys
Good evening I have just received this message I am happy to reply to this message. This lady ***** was recommended by one of my clients actually she called me on the phone to make an appointment but we don't really understand on the phone I thought she would like to retwiste her braids I gave her the price but by account when she came she told me that she wants to increase the hair I tell her that I can do but the price is different because it is not the same work she says that there is no problem it has started the work I show her she says she I explained to her everything I have to do she there's no problem I did half she says she even I her now you have to pay me because it's the law of the salon I have witnesses when I finish her that she loves I even took the picture the next day she calls me to give me that there are a lot of gels she wants to wash I I told him you must not wash otherwise you will spoil the work. she spent all day calling me finally she told me to give her half the money i told her that the law of my salon does not recommend that come to the salon i will see your face she refused that she want half of his money. I would like you to call me on the phone I will be able to explain to you well what happened between me and this lady thank you
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.