Customer ReviewsforPopeye's

********************************** has the worst customer service ever! How do you order on an app and it says your food will be ready at a certain time and you get there and wait 30 mins extra and your food isnt done they dont acknowledge you and you dont get a refund and have to miss you lunch break and no money back. You cant even speak to a live representative! This is very unfair for a customer! -******

Send the health inspector! The stench of urine greets you as soon as you walk in. It's a very filthy establishment that should not be allowed to continue business. The kitchen is nasty and that's the only word that can be used to describe it. It looks like it has not been cleaned in weeks, the dining area was disgusting and the MANAGER was bagging food but comfortable scratching and putting her hands in dirty water in between fixing orders, not to mention no one handling food wears gloves or hair nets. This place needs to be shut down it epitomizes unsafe food handling.

The location in *******, ** on *********** needs to be looked at!! Just ****** that location and look at the reviews!! I also had a horrible time!! My chicken was all breading no chicken!! They got my side wrong! I asked 3 times very nicely for butter and honey never got any! Took him 6 times to get my order right just from me ordering at the drive-thru and still got my order wrong and when I asked 3 times like hey can u please give me butter and hint and still didnt give it to me!! Why?? The owner is like ***** to this location and does not take care of this store and the issues!!

Need better management, they never answer the phone and the line is always out in the street

Terrible service, told to come in to order because of shift change. Every time I have came to this restaurant there is some issue. Also I find it weird how often it is cash only..

My order was incomplete Denver tel.number is never answered.corporate headquarter useless Never gets back to you.Better business has over 293 complaints for this year. With mine it's ******** your time and money .order some where else

HORRIBLE !!!! Pathetic !!! NO RESPONSE. The store RIPPED Me OFF. Manager is a FOOL

If I could give ZERO stars I would ! Today I went to place an order and was at the window for 5 minutes before anyone even serviced or acknowledged me, then shortly after the order was place, I was told that they were also being additional wait for the chicken itself after I received my order it reeked of smoke and was poorly put together. I will never go to this location again so if you are please beware just thought it would help somebody from going in the future it is an absolute hazard !

I placed a pick up order, but when I went to pick it up, they did not have any sweet heat sauce, so I asked to cancel it. The manager said he could not do it. I contacted customer support, they offered me rewards, not a refund, stating they would refer the matter. I am going through my bank to refund the order citing theft.

I received my food it smelled burned I open the box it was. I told the young lady she said ma'am all of our chicken is like that even if recooked..its been like this for a few days. I ask for my money back she said she couldn't. I had to speak to management. A man came inform me to text a copy receipt to number on the building an it can take up to 48hr. I asked who am I texting he said him ***** ********. why will I text when you can give my money now..he said he part owner and has to get permission from his partner ********. call her and get permission he said he wasn't going to bother her I just have to wait. I then went into the building I wasn't leaving without my money. He was rude and dismissive. He is the owner and had been selling consumer burned chicken over 24 hrs and still was taking money and not giving refunds telling people to come back on a different day for free food this is not acceptable. Once of the workers stated that he never has supplies and new that he needed fresh grease but he continued to tell them just sell the chicken and don't worry about the supplies. He is ruining popeyes name and should be shut down if this is how he operates. He wouldn't eat this food so what make him think that the customer would..while I was standing there people was bringing there food back and the worker said this was happening all day yesterday to and he did nothing. After waiting over 1hr (wasting my time) and me turning away customers while I was waiting on him to give my money back he finally told the worker just give her money back so she can leave. But he still was telling the workers to work and take orders when he should have either went and got the supplies needed or closed until he can get the proper supplies..I see he had a broken (shattered) ordering screen. I ask one of the workers what happen and she said oh another customer got mad at him and busted it...he really has no training of being in this industry...so please beware of this location.